Ramen Legend — Restaurant in Salt Lake City

The shop is nice & open, doesn’t feel crowded even when all tables are filled. Not too loud, and not too dark in the evening.

Service, was … interesting. You order & pay thru your phone. Idk what happens if you need to pay cash, in order for your order to go through you have to pay (and tip) in advance. I tip based on service so I really didn’t like that feature. Plus you have to make additional orders if you wanted to add anything else or forgot something. So essentially, there is no waiter, your on your own.

The takoyaki, pork gyoza, & soup dumplings were really good!! The dipping sauce was really nice. Fried calamari was horrible. And the beef dumplings that look SOOO yummy & flavorful in their photos, is almost tasteless. It essentially tasted like unseasoned beef dumplings in chili oil. I wouldn’t waste my money on it again, we ate maybe three.

My husband and I both got black garlic oil ramen, it was just as I’d expect it to be. Great flavor & portion size. On the down side, as I loosened up the noodles & went to take a bite, I noticed there was a hair in my ramen noodles. I had my hair tied up so I knew it wasn’t mine (plus I have blonde ends on my hair). They went ahead and made me a new bowl, but forgot to take out the mushroom & bean sprouts. I TRIED to get it all out on my own so I wouldn’t have to send it back again, but I just couldn’t sit there picking bean sprouts out of the noodles xP so I sent it back again & they brought me a correct one.

We also ordered a kids combo, great portion size, but they forgot the included drink. We waited a bit but didn’t seem like it was coming so we had to ask stop someone to ask for it.

At the end of our meal, we asked to order boba since we couldn’t find it on the online menu, and they had a menu on the table so maybe we just order that in person? But they apparently ran out. Bummer, but that’s fine I guess, so we asked for to-go containers to take our leftovers. They brought the containers but no bag. So we just had to carry our 4 to-go bowls...

I used to love this place, genuinely I used to love coming here and getting a bowl of comfort ramen. However my last experience at this restaurant made me not want to go back. The service here has gone downhill. I went in and ordered a bowl of ramen through their QR barcode system on the tables, I ordered it and paid for it. One of the newer employees came up to my table and told me that I had to order through her, no problem at all so I ordered and tried to explain that I had already paid through the QR code. After a few minutes I went to leave to the bathroom, and came back to find that my ramen was ready, except it wasn't my ramen and it was a completely different bowl of ramen than I had ordered. Once again, no problem at all and I explained the situation to my waitress. It seems as if there was a miscommunication and I thought I was getting the bowl of ramen I actually ordered because I had already paid so I didn't touch the new bowl of ramen. After about 20 minutes she comes up to me and asks if I want a to-go container for my now very cold bowl of ramen. At this point I'm starting to get a bit frustrated because she said they would take 10% off my order for ramen I didn't even want to eat. She then explains that I have to pay for it again, after I tried explaining I already did. She tells me that they're having trouble with their POS system and I still need to pay for it again, so in total my $30 meal turned into $60. She says that they'll refund the first transaction. Present day, I still HAVE NOT received a refund after that incident. I have tried to call and ask, but either that same waitress tells me the manager is busy and to call back later, or they reassure me they'd give me one, but still haven't. Like I said, the food here is pretty good, I'm really bummed out that this incident finally made me not want to go back. I really did enjoy the food, but after getting losing money to this place, I definitely don't...

We used to go here a lot before the construction. Our visit today was not very good.

No more physical menu's, you are forced to order on your phone and the phone app is very buggy. It was slow and unusable on my slightly older phone, and my wife's phone didn't work with it either. Layout of the app regarding add-ons or alternatives is confusing and poorly designed. We tried to use it but gave up in frustration. It was so bad we almost walked out, but decided to stay and give it a shot. Waitress didn't know the menu and seamed to forget we were there. This should of been a sign.....

Several of our favorite menu items got removed and they didn't have green tea...... at a Japanese Restaurant!? We asked and they said they make hot tea with the iced tea mix. Seriously? I miss the stuffed jalapeno appetizer, it was my favorite and what I was looking forward to the most on our visit.

Noodles were cooked great in my Tonkatsu Ramen, but the broth was almost water with no flavor. I can buy instant Tonkatsu Ramen at Costco with way better flavor. My wife's Shoyu Ramen was also under flavored and the meat was overcooked and dry. That's hard to do when it's in a soup. Our Agedashi Tofu appetizer was good, but it was smaller than on previous visits, had very little broth, and the bonito was in a compacted clump.

Overall I'm sad to see this place go downhill. The lack of customer service, bland food, and the horrific phone ordering system, will probably make this our last visit. There are plenty of other ramen restaurants that can get our business. I bet they will have...