Fix Auto Downtown SD — Attraction in San Diego

I am an AARP MEMBER and several years, I changed my auto & renters’ insurance to The Hartford. My sister, who was an agent and office manager for 50+ years, retired, said The Hartford has always insured AARP members. I have a 2012 Subaru Forester and it’s in decent body & mechanical condition!! A crazy piece of drywall or ?? At least 5 or 6 feet square had apparently fallen onto the 5N Freeway just near the exits for Del Mar. On the way to work in Carlsbad, this piece of debris from an unknown sources was bouncing around traffic. Mind you, it’s morning rush hour and the lanes were full and we were all clipping along at 65/70 mph. The debris bounced under the car in front of me and flew up toward my passenger front and side panel. Thank You Lord it didn’t lurch towards my windshield! There was nothing to do — no veering to left ot right else there’d have been a worse accident. I reached my destination safely and examined the right front and side fender. I called my insurance and opened the claim. I was not at fault. It is covered by my policy and the Hartford gives you option of collision shops. I always choose their contracted places of business. I was happy to hear there was a place close by my residence FIX AUTO, Downtown San Diego and I went there on my insurance’s recommendation. I was seen immediately and received the initial appraisal. Then they looked further found another $400/500 damage to be repaired. All was done a DAY EARLIER than their original estimates. Rob, Laura, and the entire staff extremely kind, courteous, professional, and personable. I will send everyone to Fix Auto downtown whether collision or other...

I needed to get damage repaired caused by a fallen chain link fence. My insurance company recommended one location, but said I could take my car to any collision repair center. I decided on this place based on location and reviews. I made an appointment. I arrived and was greeted by a nice young lady sitting behind a desk in the main office and asked my name. She then said that State Farm had not sent my "file" to them. I didn't know that my insurance company had to send my file to them. She also mentions I have to call State Farm to have my file sent to them. Then from another desk in the office a man rudely "blurts" out that I need to call the other collision place and have my file sent to them. The man doesn't introduce himself or excuse himself. He just "blurts" out the same info the young lady just gave. It was very rude and off putting. The young lady kindly repeats the same info. I was ready to call my insurance company and get the information they needed when the "rude" guy gets up from his desk walks towards another door and says without looking at me: "you need to call the other place and have the "file" sent over or just go to the other place." I don't know this guys position at this location, but to me he obviously doesn't need the business if he's is going to be this rude and annoying to a new customer. Either I'm dealing with the person that greeted me or the "rude" guy. Not both. I'm a big believer in first impressions and customer service. This man had none of it. Suffice it to say I'll never...

Was in a rear end accident. Took my car here on a referral from nationwide insurance. They were helpful in getting me in as quickly as they did. The issue was that I was quoted 4 to 5 days and I would be out the door. It took more than double the time to get the repair done.

I let them know upon dropping off that there was a creaking coming from the rear end suspension. They told me that they would fix my trunk and bumper THEN drive the car to see of it was fixed.

I'm not a mechanic but that doesn't make any logical sense at all. It would make sense to inspect the car, test drive and give a proper diagnosis and repair program.

I got my car back and as I was driving off the noise was still there. I called 3x to finally get in touch with the manager who scheduled a day for me to come in. I was contacted asking to change my date because he had some sort of emergency. I get that. I never received a follow up call which was disappointing. As a result, I decided to just move on.

I will get it looked at. I took my car to another place to reveal there is in fact damage. I called nationwide to let them know but they are hesitant to open the claim unless I returned to Fix Auto.

At this point I'm hesitant to return to FIX. Not sure why I should be inconvenienced when they could have completed the job the right way the first time. Laziness is not an excuse for an SOP.

They get 2 solid stars for the work they did do. U know... pop on a trunk and paint it. I should have taken my...