Amazon Corporate Headquarters — Attraction in Seattle

Simply put, my years of experience with Amazon have been extremely frustrating and disappointing overall, especially this time; they are the worst business and deserves -5 in my opinion. I had stopped shopping there after receiving a robotic/insincere reply from them years ago. Since I was a 2-time identity theft victim, I'd contacted Amazon when the credit card company on my Amazon account contacted me some years ago because of a suspicious activity on my account;I'd been charged for 2 Amazon Prime memberships in one day. I received a reply from Amazon about 10 days later saying nothing but "..only last 4 digits of card numbers showing..". Another example:I had ordered something small, and it wasn’t delivered when it was supposed to be. I tried to contact CS quite a few times a few weeks later and was told once that it’d be delivered soon, but almost 2 months went by and still nothing, so I contacted them again and found out that it had never been shipped in the first place. Problem after problem, I couldn’t take it anymore, so I stopped using Amazon and forgot about them until this Christmas. I needed to log into my account to take care of the disgusting ATMOKO electronic toothbrush I got from a friend for Christmas. Right out of the box it had thick, white toothpaste stains on the charger, the brush handle case and a USED toothbrush head which were out of the plastic packages and white fingerprints were all over them as well. Amazon had resold a returned, USED TOOTHBRUSH to my friend, which is so APPALLING&DISGUSTING!! I didn’t want to touch any of that, so I immediately took pictures, put the tray right back into the package, and tried to log in to my account to contact customer service, but since my phone numbers had changed I wasn’t able to receive the notification. I tried "forgot my password" a few times,but it kept taking me to the same page that says ‘the notification was sent to' my old phone number, which I could never verify. Because of this, I had to call customer service 7 or 8 times and had the most painful conversations with about 15 Amazon CS agents, many of whom couldn't speak or understand English well enough. I continuously repeated myself to every agent to verify my name & email address and explained the problem time and again, and provided my new phone number numerous times as well. Two female agents with thick, Indian accents put me on hold after my asking them to repeat what they said because I literally couldn’t make out a word they said. One of them hung up on me and the other, after 30 minutes went by, never came back to the phone. I even replied to a couple of the automated emails even though I didn’t think it would make any difference. Yet, they kept sending me the same recovery email that never would work or I got no reply at all. Clearly, no one in the CS understood the simple concept that my phone numbers had changed! Beyond exasperated at this point, I decided to call CS one final time and ask if I could speak to someone in charge. I reached another agent who sounded just like all the other agents I'd spoken with previously. After briefly explaining the problem that I'd been having for the last 10 days, she claimed that she was the supervisor and said "No, I won’t transfer your call. You want to talk to somebody else? Hang up and call back." Those are her exact words. I’d wasted about 10 hours or more talking and emailing to the CS agents who didn’t know what they're doing for 10 days. It has now been almost 3 weeks since I initially contacted Amazon CS and I haven’t heard back nor received anything else from Amazon. I had no choice but to tell my friend about the used toothbrush he'd gifted to me, and made myself clear that not only did I not want a replacement, but in fact I would never want anything from Amazon ever again. I truly couldn't care less if I'm never able to sign in to my account because I have no desire to shop there again for as long as I live. By the way, my friend the buyer told me that Amazon asked him to return the used toothbrush when he contacted...

I am angry. I placed a set of orders. I have been a long term customer. The last set of orders included delay, and 2 orders that were either lost or damaged. For the delayed orders, I merely received notice. For two other 2 orders I received an email that these were lost or damaged.

I was asked to call. I was on the phone for over 30 minutes.

The solution for them was to reship which could have been done and was not.

The offer was to reship. I wanted a discount for the trouble. It was rejected. Seconds later, I received a text message that the orders were undeliverable. That was a lie.

This transaction was long on apologies and short on action.

This was a miserable experience.

However, I decided upon reflection that my other experiences were more acceptable, still not a 5 star operation.

Generally I've been treated well. But in the last 24 to 36 hours I was promised the one day delivery and I waited all day and about a few minutes before 9:00 p.m. I got noticed that it was not going to be delivered until the next day. I wasted a whole day because of their misrepresentation.

But I was told it was going to be the next day. Since I have the television outside my house the delivery person did not ring the bell came and left with the package. Then I called up Amazon and after a long long talk with various departments including logistics I asked that the person who is delivering call me half an hour before his arrival.

He arrived but he never called and when I they never told him to call me.

I called and spoke to about half a dozen people give or take and I canceled the order. And I did that because of the aggravation and the needless waiting and incompetence.

Much to my surprise the item that was not supposed to be able to be delivered on that second day under no circumstances, was surprisingly delivered despite logistics telling it could never be done.

When Amazon is good they are excellent and when they're bad they are disgusting. I really think they should get the act together.

And that reminds me I reviewed a product I bought according to the questions they were asked that seemed simple enough and it was rejected.

I finally had to call up and complain and I asked that a complaint be filed against the seller for a defective product.

I canceled an order within 24 hours and it was shipped to me anyhow and I was charged for the shipping. Not only that there was no place to cancel the warranty and I had to make an extra call to cancel the warranty which to me is almost sent him out to fraud. When you cancel an order you canceled the warranty. It takes no genius to figure it this out. Apparently the people in Amazon are no geniuses.

It's a shame that a company that provides so much can screw up so often.

So why you ordered the motherboard and memory and installation. I was limited to three time periods. Nobody called me so I called Amazon today and spoke to the service director and he was going to contact the installation people and get back to me. He did not. When someone makes a promise and they failed to keep their word I call them liars.

Later on in the evening, I noticed that my installation request was canceled without contacting me. Naturally I called up Amazon and after being transferred to three different departments I told them that canceling a customer service without contacting the customer is satanic. The least they could do is contact the customer and say the time frame which was limited on their website could not be fulfilled and could we schedule or reschedule it to another date.

That's what it took. The lady I spoke to will contact the installation people and find out when they're available. A system that doesn't make accommodations for customers is a system on the road to bankruptcy.

This process makes me angry because I'm a good customer of Amazon and I deserve better treatment. Many times I get good treatment but I needed this for my business and what I had to go through no one should have to go through. So if you order gets canceled you call up Amazon...

Spoke with Customer Service this morning at 12:00 , inquiring about my refund, because the bank didn’t see the refund pending, after being told it was submitted. I was told this morning that I won’t be refunded. What kind of games is Amazon playing. I’m a disabled woman, and I’m not running throughout my building to track down packages. The USPS lied about delivery. Not the first time either. It will be the last, because I’m leaving Amazon. Not a reputable company. Can’t even understand their reps, asking me to repeat myself for 5 minutes, in order to verify who I am. You know who I am when you take my money.

Message from Amazon dated 4/14/2021:

Hello Valerie,

I've requested a refund of $27.21 to your Visa Credit Cards.

You'll see the refund on your Visa Credit Cards statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

I received another email on 4/16/2021 from Amazon stating this:

Hello,

We recently reviewed your account for order activity details. Your order history shows that you have claimed refunds for items that you did not receive.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued.

To help prevent another missed delivery, please verify your shipping addresses. Please go to “Your Account,” and update any incorrect shipping information.

You can learn more about our refund policies here: They sent a link.

You already have my correct address, along with specific delivery instructions to ring my intercom,2D, come to 2nd floor, ring doorbell. What more do I should I do.

There is no reception or front desk in my building. The Post Office lied. They never delivered my package. I received a message from Amazon on 4/14/2021 stating my refund will appear on my Visa within 3-5 business days. I checked with my bank, they see nothing pending. I call Amazon and I’m told I won’t get my refund because the Post Office stated they delivered it. Well they didn’t. That was established in a 3 way phone call. They stated delivered at reception or front desk. My building has neither. It is an apartment building with a locked door. You enter a vestibule where the mailboxes are, then you proceed through another door into the lobby to the elevator, stairs, or apartments on the first floor. I live on the second floor. The package was never delivered to me. Now you want to just take money. What type of racket is Amazon running.

It’s funny that my Pots and Pans were delivered to my door, which was on the same order. I got a message in the afternoon about the candle, went to my door, there was nothing. I called and was told the reception desk story. I told them at that time, while on the phone with the Pist Office that I was expecting another delivery of Pots, and I don’t want to hear the reception desk story, I asked that they tell the delivery person to bring them to my door. It can’t fit in the mailbox, and I don’t live in a private house. I don’t live in the lobby, so if its left there, that’s unacceptable. I don’t live in the lobby. Check your records, and stop using delivery service companies that don’t follow instructions. Why don’t you deliver my merchandise with Amazon delivery, or a delivery service that takes a picture of where the merchandise was left.

I don’t need to be referred to your “at risk” policy on deliveries”. I’m on a disabled woman on a fixed income. You say I’m a valued customer, obviously I’m not. I’ve asked you in the past not to use USPS, and you stated that you wouldn’t.

I need my refund, or I may as well delete my account. No customer should have to jump through hoops to get their merchandise or refund.

Totally disgruntled...