Day's Jewelers | South Portland, ME — Attraction in South Portland

I purchased a ring for my wife a month before Christmas that had to be special ordered due to it having my daughters' birthstones. I was unsure about the ring and the setting and hesitant to purchase it but the assistant manager, Kristin, who was helping me said that it could be returned if she did not like it. I went ahead and asked for the three stones to be in a certain order and reiterated 3 or 4 times the order as the manager seemed to not be sure which birth stones was which month. I paid the just under $600 and left. Two weeks later looked at the receipt to double check when it may be completed. Upon checking the receipt I noticed that the stones were getting set in the wrong order. I called and it was too late to switch them, which is understandable, but frustrating as I had said the order I wanted multiple times. They told me that it could be sent in to have them reset but it wouldn't arrive for Christmas. I didn't want to do this as it was a Christmas present so I picked up the ring when it was ready and went on with the holiday. When I gave it to my wife she said that she had found a different ring with the birthstones that she liked. No problem, I thought, as the assistant manager had said it was refundable. I called the store to check that it could be returned as I live an hour and a half away, I was told it could not be returned but they could reset the stones for me. Very unhappy as my wife found a different ring that she liked and I spent so much on a ring that I couldn't return even though I was told otherwise, I agreed to just do that. At the same time of that call they actually asked me if I had picked up the ring at all. There were clearly issues with communication and in store handling of the process. When I brought the ring back in to the store, my wife had decided we would just have it resized and not send it off again for stone placement. There wasn't a point as I planned to just buy the other ring from a different store. I told the clerk what had happened and the assistant manager happened to be standing there and refused to admit that she had made mistakes. She said she would not have told me that in a rude tone and said that I was the one who made the mistakes. When I told her that I just want the ring resized and that they would not see me back all she replied was a snarky "that's fine." I will not be going back to this, nor any other days jewelers and I hope that they don't train their employees to be as rude, unknowledgeable, and show such poor customer service as the assistant manager Kristin displayed. I would not recommend them to anyone and won't be back, but clearly they don't care about the business. I have made a few purchases from Days for my wife before and never been treated and falsely led as I was this occasion. It bothers me every time I think about the experience or...

Picking an engagement ring alone was nerve-racking but the friendly staff at Day's Jewelers made it much easier! I had never looked at jewelry before, not even for my mom, let alone engagement rings! They were good at helping me pick a ring that I thought my soon-to-be fiance would like. I was under a bit of a time constraint and needed a ring that was a different size than the ring they had in-store. I also needed the diamond to be fitted to the ring. Day's Jewelers did everything they could to expedite the ring and the jeweler had my ring made for me in time!

After the engagement, (she said yes!), I had another positive experience when we went back because the ring needed to be resized. I wasn't entirely sure about her ring size when I bought a ring and they had told me up front that we could have it resized one time without charge. We went to a Day's Jewelers that was closer to where she lived and this store was just as friendly as the South Portland location. Resizing was a breeze and my fiance didn't have to part with the ring for too long while it was being resized.

I think I had such a good experience because of the family-owned aspect of this company. They were exceptionally friendly, flexible with payment plans, timely and efficient, and excited about our engagement! Not to mention they sell beautiful rings. I'm extremely grateful to Day's Jewelers for the integral role they played in supplying me with a ring for the best day of my life.

My fiance loves her ring and we can't wait to go back and look at...

I am extremely grateful that my jewelry was able to be fixed, I want that to be clear. I brought a piece of jewelry in because it was kinked and when I got it back it was damaged and I had to pay to get it fixed. I was repeatedly told that my jewelry was old and worn out and that's why it broke. I just really didn't appreciate the criticism on both visits in. I really didn't enjoy being told where I should be wearing my jewelry and when, and that after it was fixed it could break tomorrow no promises. When I asked if it was possible to show me what was fixed on my piece of jewelry I was told that's like asking someone where they fixed something on your car. As though I was being disrespectful by asking. Is it wrong of me to ask? I was belittled for asking questions about the damages and how it would be fixed and given attitude both visits. I have had nothing but great experiences here but this put a really bad taste of s* in my mouth. Comments made criticizing someone's piece of jewelry that they have repeatedly told you how much it means to them doesn't make them feel good. My family and I have came here my whole life and I've never felt so out of place speaking with...