GameStop — Attraction in St. Matthews

So I went in here about 3 days ago to pick up a funko pop that was only in gamestop, i notice the store is dead and there is only one employee working behind the counter helping a customer return some wii remotes or some form of gaming equipment. I waited patiently and talked to my girlfriend for probably 15 minutes until the other employee came out and stood next to the register talking to the first employee i mentioned, i waited for this employee to finish her conversation for roughly 3 minutes just for her to look at me and say “I’m going on my 30 sorry dude.” Like are you kidding me? You see the other person is busy helping a customer and you absolutely need to take your well earned break from a busy day at gamestop right in front of a customer who has been waiting patiently for a 30 second transaction? Absolutely ridiculous, i hope your break was enjoyable, and you will not be seeing me give you guys any more...

The lady that is working today (Saturday 9/13/25, seems like she is a manager of some sort) was extremely nice… I had a situation regarding a borderlands 4 pre-order mask… the people on Outer loop didn’t want to give me one so I went through a whole thing of talking to customer service and they sent me an email to show to the GameStop employee so I decided to come to the mall Saint MATTHEW’s location instead… I was explaining the situation and she gave me a mask with a smile on her face and went back to her work. It’s actually shocking that there’s people who would hoard a plastic mask. My nephew will love the mask so she made his day. I dislike the mall totally but anytime I need something from GameStop I will go to this location! Bless this woman! I hope GameStop takes care of her to...

Usually every GameStop that I go to is very welcoming and asking if there's anything I'm looking for. Then I came across this one. The first time I went in I was not greeted, nor did they ask if there was anything I was looking for. I felt completely ignored. Then the second time I went in I was curious if they had any Prismatic Evolutions from Pokemon TCG. Before I even finished my question the woman said "NOPE! You should've pre-ordered!" To the guy that she was training whenever I went in, don't take any advice she gives you. She clearly knows nothing about customer service. If you don't want to deal with people then don't work in customer service. Worst GameStop I've went to by far. To the woman, I hope you get...