Pacific Kitchen Life 太平洋抽油煙機 — Attraction in Sunnyvale

I got to know Pacific Range Hood through my best friend's recommendation. Interestingly, she also heard good word of mouth from her home remodeling contractor. While the contractor who works in the home improvement industry must have many true experiences, I am glad that these references helped me eventually found the perfect range hood here.

My friend and I went to the store to test different models. Yan (Lin) was extremely welcoming and professional. I particularly appreciated his logic. He only asked key questions and narrowed the selection down to the most suitable model. While I was still having questions regarding the model, he did not respond with a sales pitch.  He truly analyzed the real scenario (even the home inspection process) and provided an honest solution. e.g. I was curious about the Euro Design series, but giving the real circumstances of my kitchen ( enclosed cabinet and limited height between the stove and range hood), that might not be the most suitable model. Best of all, he was very responsive to all my post-sale questions and on-time installation.

The installation service was amazing. The technician made precise measurements and triple-checked the perfect seal of the pipe. He covered the whole stove with plastic bags and suggested putting away kitchen appliances to keep the area neat. Upon finish, he wiped down all the dust and provided step-by-step instruction. It is this kind of true care that shows well-trained professionals and an outstanding team. I hope more people in the bay area can also have the opportunity to experience their quality product...

What a wonderful experience it was to come to this shop. Sandy the sales rep of this location in the Sunnyvale location gave us a really good explanation of what their main line of products can do. I really like that she put effort in looking what's best for us instead of trying to upscale us. She understands and respects our decisions and circumstances if we chose a more economical option since we came knowing what we wanted originally.

She even let us get a feel for the products to try it out how they work and even check how maintenance would work because of which we ended up getting a higher tier model than we originally came for since discovering the maintenance hassle of the lower end model (kudos to self cleaning!).

That being said we also happen to come in at a really good time where we got to pick 2 extra small appliance (air fryer & soy milk maker) added free of charge as a mother day promotion! As well as finding out that there are warranty (lifetime - motor, 10 years - parts, 5 years - labor included), installation, and delivery free of charge for coming and purchasing in store whereas online you only had basic warranty.

I'd say the visit was also quick to the point and efficient as other customers were coming in every 15 min with actual purchasing intent so the the sale rep was really busy.

Highly recommend this place if your looking for cooking range hood that have the power specs you need for those asian or strongly scented dishes and for the...

We placed our order on 19 AUG 2020. Model number SC8130BS. We would like to thank Ms. Sandy Chau for her help in lots of details.

Sandy will tell you pros and cons based on the available space in your kitchen before selecting the hood. Sandy cares from the size width, height, duct size, depth of the cabinet, electrical and granite before your payment. I can completely feel she is not just a sales person, but she wants to make sure everything is good after the installation.

Sandy is very patient and spend 30-60 minutes when talking to us, she hope us understand everything before paying the money. I can feel she loves her work.

Due to COVID we need to wait 2-3 weeks after placing the order, but Sandy keep tracking and updating the status after we paid. She is super responsible for every client and she gave us a call for a 3-hour window two days before the installation.

Our handyman is Victor, he is super nice and he is very careful. Our gas range is new and he wrap it before removing the old hood and then install the new hood for us. Victor is patient as well, he answered all of our questions during the installation.

I highly recommend Sandy Chua and Victor if you are considering your next hood at Pacific Kitchen Life. Sandy and Victor will be the best...