Michaels — Attraction in Sunset Valley

SUMMARY:

I just made a purchase she witnessed. And she couldn’t refund me? And she proceeds to only give me credit without asking?

The worst experience at any store. So unprofessional. Even if I were in high school (inexperienced) working at the store I wouldn’t have dreamed of such a blunder. Really damaged my view of Michael’s. I can get better Christmas decorations at Home Goods and Ross next door had battery powered wreaths and deer for outdoor - more options than Michaels.

WHAT HAPPENED:

While one person (short brown hair) was helpful, the lack of professionalism of the person at the register (long blond hair?) overshadowed the fine experience in the store.

I had just checked out and as an employee helped me bag my Christmas garlands (probably because they were closing) I saw all the artificial snowflakes falling off. I decided I didn’t want that in my house. I asked to return it. She took me to another register. She couldn’t do it, even with my receipt. Apparently it wasn’t recognizing the receipt.

As she continued to work on it, I ran to grab another but plain-vanilla garland (without artificial snow, nor pine cones, etc.). I didn’t want to keep them any longer than I had to and this return transaction was taking a while.

When I returned to the register, she could not refund me. It had been too soon for the receipt to be processed. (?) AND she decided to credit me. (!) I’ve been to Michael’s 3x over 7 years. I do not care for store credit. I took a special trip there (not the most convenient).

If she were to take action (ie store credit v refund) different from than what we discussed, shouldn’t she check with me first? Shouldn’t she ask, “I’m sorry I’m having difficulty processing the refund. Can I issue you a store credit?” I would have said no. I would’ve come back after Thanksgiving and dealt with it rather than throw money away (store credit).

I told her I didn’t want store credit and she said there’s nothing she could do about it. I told her I would’ve dealt with after the Thanksgiving holiday (this week) and she just shrugged her shoulders.

As if that alone didn’t deserve 1 star.

I had bought a wreath and then finally I asked whether they had a dual wreath hanger. She said yes, but since they’re closing they’d have to ask me to leave. You just f’ed up my purchase, took my money without permission, and can’t accommodate two mins? Wow. What kind of staff do they have?...

I have gone to this location several times for curbside and have been disappointed each time. You would think that they would have worked out the kinks by now, but it’s just not happening. First time was several months ago. The phone would ring and ring and no one would answer. By the time I finally got through to a human, the time window for curbside had ended by 10 minutes! The next couple times I went into the store and it was a long time before a cashier was finally available to look for my order. The online system asks for a name to pick up the order, but if you pay with someone else’s credit card (like a business card) it uses that person’s name for the order. So it then took a while for us to figure out whose name my order was under. This last time, a couple weeks ago, I went to the Michael’s up by the Arboretum first. I pulled in, texted my spot, and my order was out to me in less than 10 minutes. I immediately drove to this Michael’s in Sunset Valley, texted my spot, and waited. And waited. And waited. 30 minutes later, one of the other curbside customers went inside to get her order and signaled to me to do the same. I was helped pretty quickly after that, but I’m confused as to why I had to go inside at all. This location has been very disappointing in terms of wait times for check out already and it’s only getting worse during the pandemic and the holidays. They need to hire more staff and make sure there are enough people to dedicate to curbside and online order pick up. I’d be willing to bet they also aren’t paying people enough and have high...

They had a large amount of the Halloween themed merchandise stocked all around the store. Literally front to back and side to side! Which was nice, and it was fun to browse through...but I specifically came to Michael's to purchase some new higher quality brand paint markers. Such as "Posca". I quickly realized that they did not have ANY of the multi packs of Posca markers actually on the floor for customers to look through or choose from. They had completely replaced them with these little tiny note cards that said "Ask an employee at checkout for this product. Thanks!" And look, I understand that they probably did this to try and put a stop to the heavy theft that regularly occurs with the Posca brand markers at this location, but do all of us have to suffer bc of it? I literally left that day without purchasing any markers because I felt almost juvenile having to go to the front, locate an employee (which is exhausting enough as it is!), and then ask them about a specific pack of markers and also have to remember the EXACT description on the pack and everything, it was just too much! I would rather take the time to make the longer drive to a better area and have the luxury of being able to go inside and have the FULL and FUN experience of shopping for my quality paint markers without being made to feel like I'm trying to do something wrong in doing so! They should REALLY fix this! Do it a different way or something... please? If I seem extremely petty to you, then I apologize, I am simply writing about my own PERSONAL experience and opinion here. Thanks...