DIG IT — Attraction in Torrance

This was my son's favorite place. He absolutely loves construction stuff and fell in love with this place the first time we went. We actually were planning to book his birthday party there but today showed us it is not safe to do so. We live about an hour away and our kid is on the spectrum so it's hard to find places he loves and feels comfortable. We went a few weeks ago after battling with him to get ready and driving the hour plus in traffic. He was so excited but when we got there and tried to purchase a ticket they said they were not allowing people in because they had a party. Needless to say my son was crushed. He didn't understand why we couldn't go in. Even after explaining the situation to one of the manager and pleading if he and just my wife could go in( it was not as busy as I had seen it before) she said not and that if he wanted to go in we would have to wait 4 hours for the next spot. It's very difficult to keep my son from getting overwhelmed let alone make him wait 4 hours then drive home for another hour. So we decided to leave and come back. He had been asking almost every day making sure we called ahead and got tickets so we would "for sure" get in. Today we went and it was surprisingly not busy which was perfect because it made it more enjoyable at first. However, not long after we got there and he tried playing with his favorite thing, the brick conveyor another kid who was unsupervised pushed him off and did not let him play. We didn't want to spoil his experience so we moved to play somewhere else. He got on the main attraction, the front loader, and was super happy until again another set of unsupervised kids came and pushed him out of the front loader and even prevented him from getting back on, for the sake of keeping things peaceful we moved back to the brick area where my son was playing with the brick bags and yet another unsupervised kids tried to play with the rope and my son told him that was not nice to which the kid responded by throwing a brick directly at his eye. Obviously he started crying and I picked him up and there was no parent or staff member to say anything. Even though there were 3 staff members in the immediate area not one asked if he was ok or if he needed help or asked the kid where his parents were. The kid kept playing and I waited to see if any parent was round for this kid and he made a full lap of the are knocking other kids down yet not one of the staff members who witnessed his behavior or his parents did anything. My son did not want to stay any longer because he could not understand why kids were acting like that. When I tired to bring this to the managers attention they said she was on break and would call me in 20 minutes when she got back. The girl at the front who took my information not only seemed in bothered that my sons eye was hella swollen and that there were people not watching their kids but also seemed more interested in moving on to the next guest. They were more than adequately staffed with some areas having 2 or more employees who seemed to be playing more than the kids. My son will never feel comfortable going there again and the lack of care and disregard for safety of its patrons makes this an unsafe environment. It's not inexpensive to enter and the long drive and "exclusivity" make it a total let down. I guess the only way to get any customers service is if you book a party and spend tons of money to let the kids attend to them selves so you can chat with other parents who don't care, which is as much as the staff also cares. Definitely not safe. Do...

I'm sharing my recent experience at the Camp Dig It- specifically regarding a deplorable interaction with the assistant manager/lead, Kelly. A simple clarification turned into a very uncomfortable and disheartening exchange. Her demeanor was unapproachable, unfriendly, and ultimately unprofessional—qualities that raise serious concerns, especially in a role that involves working with children, including those with special needs.

Despite thorough planning, communication, and effort on my part to ensure everything was aligned for my child, there was a clear disconnect that should have been handled with more understanding and care. Unfortunately, Kelly was the only lead available at the time, and my interaction with her led me to the difficult decision to not leave my child at camp on the final day, even though he had previously loved attending. Kelly emphasized her background in early childhood development and previous roles in preschool leadership, which made it even more surprising and disappointing that she responded in such a rude and judgmental way—especially when she questioned the purpose of having his aide. Her reaction showed a serious lack of knowledge or empathy when it comes to working with children who have unique needs. She was unable to engage in a professional , collaborative discussion, and instead I was met with a blank stare and deflecting response. She even admitted to saying that this is "just her face" which was unprofessional and dismissive in a sensitive moment.

It’s deeply upsetting that I was forced to explain myself to her and that this interaction made me question my decisions as a parent—something that should never happen in a space that’s meant to be safe and inclusive. Kelly took no accountability for her behavior and deflected when presented with concerns. As parents of children with disabilities, we already navigate a difficult road—we don’t need added barriers or judgment from the very people who are supposed to support us. I’ve spoken with both the general manager and the owner, and I truly appreciate their willingness to listen and address the situation and hope they reconsider her qualifications. They shared that they take these matters seriously, and I hope that steps are taken to ensure that no other family experiences what I did. Every child deserves to be understood and supported as an individual. Never stop advocating...

While this is a fun place to take your kids at first glance, unfortunately parents just let their kids run loose without any supervision. —don’t really recommend if you have little ones. Either parents are nowhere to be found, older kiddos are rude/aggressive to others. At times, little ones around 2-3yrs running around unsupervised.

You see parents in one side just hanging out and kids running around hitting other kids, pushing them aside so they can use the front loader etc. first. I understand kids are kids, however apparent/guardian/staff can advise kids that it’s a SHARED SPACE.

We been coming here several times now, and it’s not close to us either. The drive alone is 2 hour round trip.

It’s nice that they add wrist bands to the little ones to make sure they go back out with their parents/guardians.

We came a few weeks back and they had sold out, and their next check in was hours later—so we left.

Today’s visit was extremely disappointing and unfortunately it’s our last time coming here. We had a 12p-2pm ticket, it wasn’t busy so that was a plus. The downside is, when you get a timed ticket it’s for general admission. Older kiddos and toddlers mixed together and often becomes a hazard for the little ones. Today our son (3) was playing on the front loader and 2 older kids came inside where he was sitting and forcefully scooted him over to where my son told them to be nice and got off.

A 3 year old, telling older kids…TO BE NICE! Because parents are nowhere to be found & the staff do not tell kids to be careful or mindful. Our son went to go play at another area, near the conveyer belt with blocks, an older kid didn’t like that our son was there playing and threw a block onto his eye.

The parents for this kid nowhere to be found, the staff didn’t ask if our son was ok or follow up on who the parents were for the older boy that threw the block on purpose. Our son’s eye is now red, swollen and starting to bruise. Unfortunately because of this incident and staff not being available to assist; we left almost 45 minutes before our end time. We tried to speak with the manager but were told they were on break and returned back in 20 minutes. The young girl who took down our information lacked any compassion for the incident or complaint. She had told us, the manager would reach out to us after their break and to this hour, we have not heard back...