UNIQLO Del Amo — Local services in Torrance

The Uniqlo increase their prices which I don’t mind except for the fact tell don’t tell you “the real price” until you are at the register. There is no price on the sign and the price on the physical tag on the clothing, is not the actual price of the garment.

When you check out, the price of the garment is higher because they change it in the register. We called for help because we thought it was wrong but employee said that the store is in transition and the price is higher and that is the real price.

Wow, are you kidding me? With a straight face you, are telling me you mislead me about the price and I should pay the higher price.

This makes the company/store seem deceitful. You knew the prices was higher, you know the physical tags are wrong, you knew that people would be confused and at know point did you think, maybe I should tell the customer up front or put signage or change the tags.

They just gonna change the price at the register and hope no one would...

My wife bought a few cloths here the day before Mother’s Day. She is handicapped after recent surgery and could not try it on in store. After return home she found out 2 out of 4 items not her style when she actually put on. We had the worst return experience and customer service today in the exact store we made the purchase. The UniQlo staff didn’t show a bit that they care about their customers and they don’t seem to live in the same digital world. All we were told is they can’t do anything unless we can show them the physical receipt. I offered that we don’t need cash or even credit back to our credit card for the return but only some voucher we can use in the store and we will buy more than the refund right there. All we got is repeated No. Will stay away from this brand. Be careful if you...

Last week, I went in store to Uniqlo in Santa Monica to return an online order. The cashier told me, since I paid through PayPal, I had to contact customer service and return my order to the warehouse and I could not return my order in store.

After emailing Uniqlo online, there was no response for over a week. I tried to contact Uniqlo in Santa Monica multiple times throughout the day and NO ONE picked up.

I decided to call other Uniqlo branches to see if they could help me before my full refund date expires.

Del Amo Uniqlo actually picked up my call, I explained my situation to the manager. Thank you to Casandra and Nelly for helping me with my return.

5 stars for customer service, finding a solution to help me, and overall professionalism....