Windsor — Local services in Torrance

As a former employee of Windsor Fashion, I have always held the company in high regard. Throughout my tenure, I worked diligently across four separate locations, consistently achieving stellar sales results and contributing to the positive turnaround of store performance.

However, my recent experience as a customer has left me disheartened by the decline in customer service standards. My daughter and I visited Windsor Fashions store during this prom season, eagerly anticipating a memorable shopping experience together. However, our expectations were shattered due to the lackluster service provided by the store manager.

Despite the store being adequately staffed, there was a conspicuous absence of attentive assistance on the sales floor. With approximately twenty customers in the store, it was astonishing to witness two cashiers serving a line of two people and no help on the floor.

Moreover, when I requested assistance to try on heels with a dress, I was met with indifference from the store manager saying I am not allowed to take shoes to the dressing room and need to wait in line to ask. Despite having no one in line a minute later, she displayed a reluctance to fulfill my simple request as I told her I can have my daughter come outside to try on the shoes to see the length of the dress with heels. The Store Manager failed to demonstrate any genuine interest in enhancing our shopping experience. Additionally, the lack of follow-up regarding LP issues in the fitting room further highlighted the disregard for customer satisfaction.

During the checkout process, I was appalled by the store manager's dismissive attitude when I raised concerns about the allocation of the sale, the store manager stated that it automatically goes to her. Despite making a purchase totaling $215, there was a blatant disregard for upselling opportunities, indicating a glaring oversight in maximizing sales potential.

Furthermore, the unprofessional demeanor exhibited by the store manager, resembling someone who had indulged in late-night revelry, was utterly unacceptable. When I sought clarification regarding the fitting room attendant name, her response regarding the employee's purported detachment from the store raised further questions about the integrity of your staffing practices.

IRegrettably, the closure of the Redondo Beach location, coupled with the appalling service experienced at the Del Amo Fashion Center, has unequivocally dissuaded me from patronizing Windsor Fashion in the future. It is disheartening to witness the decline of a brand I once held in...

On Tuesday, September 30th, I brought my daughter to the Windsor store at Del Amo Mall to find her homecoming dress. As someone who grew up shopping at Windsor for my own formal events, I was excited to share this tradition with her. The store was busy with other young ladies shopping for dresses, and only two associates were assisting customers with fitting rooms and questions.

My daughter fell in love with a dress displayed on the mannequin at the front of the store. We tried a medium from the rack, but it was too big. When I asked if the small from the mannequin was available, the associate, Judith, told me it couldn’t be sold until the next day when the display was changed. I asked if this was company policy, and rather than providing clarification, Judith became irritated and said I was being “difficult” and “combative.” She eventually said she could ask a manager, but insisted it would be better if I just came back the next day.

I explained several times that I only wanted to understand the policy, since there were other sizes of the same dress available to replace the mannequin. The interaction felt dismissive and unhelpful. Later, when I asked for the associate’s name at checkout, Desiree (the cashier) said she couldn’t share it and that I would need to ask directly. When I asked Judith, she responded sarcastically, “Didn’t the girl up front already tell you my name?”

Both associates seemed overwhelmed by the crowd, but the service felt indifferent and unprofessional. Instead of creating a special, memorable experience for my daughter—something I had been looking forward to—it felt like we were an inconvenience.

To make matters worse, when the dress was eventually taken off the mannequin, it had a hole in it, which made me feel like the situation was handled carelessly.

Overall, I was very disappointed. Windsor has always been a go-to store for formal wear, and I expected better. During homecoming season especially, customers should feel supported and excited, not dismissed or disrespected. I truly hope the store can improve its customer service so that other young girls looking forward to their big moments don’t leave with the same negative...

As I was in search of a dress for graduation I came across a beautiful red ruffled dress. I mind you I live in Fresno and the windsor in Fresno did not carry my size so I immediately remembered im having family visit. So I brilliantly called my cousin to see if she would be able to do me a favor & purchase the dress...long story short Lakewood's Windsor didn't carry my size but the other nearest Windsor was Torrance & they sure did carried my size well according to their system. I tried calling to make sure they did and to keep it on hold for my cousin to purchase. Well they didn't answer at all or returned my call after leavibg a voicemail, so when my cousin went in they only had an XL size. I was super dissapointed, wish there could have been better...