Anthropologie — Local services in Torrance

Thank you, Shane.

My grandparents gave me an Anthropologie gift card for my birthday. My grandmother instructed me that I was not to spend it on my kids, my family, or my home, but something just especially for me. I promised her I would. Recently she's been given only a few weeks to live due to her cancer. In order to have purchased something special before she dies, I visited Anthropologie today to find a nice dress that I can wear to say goodbye to her. The store did not have the size that I wanted, so they special ordered it for me. I made sure that the cookbook and dress I bought, although they exceeded the amount on the gift card, we're separate from my other purchases so that they were absolutely from my grandparents. I explain this to the employee Shane who helped me behind the counter. Shane separated my purchases, and rang me up twice-- charging my gift card (and extra on my Visa) for my grandparent's gift, then charging household items on an entirely separate purchase. Shane order the dress for me, and when I asked her how long it would take to ship, she told me 5 to 7 business days. I thought it over, knowing I didn't have very long to say goodbye to my grandmother, and without having to say anything, Shane looked at me and told me she would give me next day shipping and waive the extra cost so it made to me it in time. I began to cry. I thanked her profusely, and she politely wouldn't hear a word of it! She said she would do anything she could to help me with this. She knew how important this was to me, and how much it mattered that I wore this specific dress to say goodbye to my beautiful grandmother. She also knew the sentimental value for me specifically using the gift card to purchase the two special items. Even though it took much longer, separated it all out.

I was so stunned by her kindness, I called my husband. I asked him to show me how to write a review for the store. I am very impressed. My dress should arrive tomorrow. I wish there was more I could do to show my gratitude.

I was in the store (with my two kids) for over an hour, and everyone working there was kind and helpful-- even when my seven-month-old son was screaming.

I hope this review is helpful-- at the very least, I hope it shows how happy you can make a person just by being...

Today I went in to exchange a gift that my aunt gifted me and my sister that was not really our style so we thought we could exchange for equal value but instead we were told that our two long sleeve t shirts which Anthropologie sells online for over $50 dollars we’re worth about 30$. So we spent time looking for something at that value and when we went to check out a different employee let us know that what we previously was told was incorrect and the tshirts are valued at $14 and $5 because one was discontinued and both needed to be marked down to “40% off sale items” since policy states whatever the current sale is the returns must be valued at that. But while in the store for 30 mins we were unable to find practically anything at this value and especially not clothing. I thought it was ok since we found a small roller perfume for 15 but I was told I had to match the exact price or find another item and pay the difference. This policy seems ludicrous since nothing in the store is valued at a price equal to $4 so it meant no matter what we found we’d have to pay the difference. I just thought it was a frustrating process that’s not very flexible and could have been...

I shop at Anthropologie regularly, and typically love all aspects of my experiences, but the service is OFF compared to other locations. I went in today and purchased (3) items. The store clerk was a bit rude, but I didn’t let it bother me initially. Once home and settled in, I checked the receipt that was sent to my email (this is automatically sent because it’s attached to my Anthro account), and I noticed that clerk rang up one of the items twice, so I was overcharged. I called the store, and I was told I could come back to handle the refund. I didn’t mind the idea of having to make another trip, but I asked if it was necessary for me to come in (assuming that it would all be attached to my account and visible to them). The sales associate actually laughed at me, and said yes I would need to come in. The laugh threw me off, and I knew my experience there earlier was the same. They need basic sales and customer service training badly. This has been really...