Nordstrom — Attraction in Town of Hempstead

I have been a loyal Nordstrom shopper for years (currently an Icon status cardholder) and they are the best department store retailer when it comes to customer service and fairness to customers. Long Island is my hometown and this location is the only Nordstrom in LI, so I have been going to this location for years. Overall, the staff are friendly but based on recent experiences, you have to identify who is and who isn't so much. First off, I often (just browse) the men's section when this associate in particular (unsure of his name) asks if I need help....seems ok but it seems a little pushy to ask the same question 3 minutes later after stating "I'm just browsing" and I have the feeling that he is keeping an eye on me when I look at things. On a separate occasion, I just took a 3 second peek at the glass counter with the men's designer accessories and as I was walking away, he was approaching and said "C'mon, let me sell you something"....Rude. Also, just today I was returning some items and dealt with Christina V. Returns at Nordstrom should be hassle-free and she seems nice until the actual return process. I understand that they need to check items to ensure they are in unused condition for a refund but this experience was just absurd. 1 item was a Saint Laurent shoe, the other was a MCM belt. With the shoes that were returned, she was eyeballing the leather sole condition and was feeling for the texture...3 TIMES!....and once she saw an imperfection on the sole...she seemed to have a great focus on that 1 imperfection (it was bought online and I haven't even peeled off the sticker tag, oh and she was looking to see if I have peeled off that tag before). Then, with the MCM belt, she was closely checking for defects on the main part and on the buckle...but the tags are ATTACHED to the hole of the belt and were never removed!!) Why would she make returns like an interrogation? And why would she think people would wear shoes & belts with tags attached? It felt like 2 minutes per item when it should be like 30 seconds per item. I returned items here a couple weeks back and did not have any problems with the other person that helped me..and the process was faster. I will come to this location again because of the company and since I know some of the kind associates working there...but I will be cautious of who...

Nordstrom in Garden City, NY, is truly a shopping destination that deserves a perfect 5/5 rating. Here's why this department store sets itself apart:

Fashion Diversity: Nordstrom consistently offers an unparalleled range of fashion items. From high-end designer labels to stylish everyday wear, they cater to a wide spectrum of tastes and preferences.

Exceptional Service: The Nordstrom staff is more than just helpful; they're experts in their field. Their dedication to providing personalized service ensures that your shopping experience is both enjoyable and efficient.

Designer Extravaganza: If you're a fashion enthusiast, Nordstrom is a haven for luxury fashion. They proudly showcase an array of designer collections, allowing you to explore the latest trends and timeless classics.

Beauty Wonderland: The beauty department is a delight for cosmetics enthusiasts. From skincare to makeup, fragrances to grooming products, Nordstrom offers an extensive beauty selection.

Home Delights: Beyond fashion, they excel in home furnishings and décor. Whether you're redecorating your space or looking for unique gifts, Nordstrom's home section is a treasure trove.

Sales and Savings: Nordstrom frequently rolls out enticing sales and promotions, making it a paradise for shoppers looking for fantastic deals.

Gourmet Refreshment: After a successful shopping spree, you can relax at their in-store café or dining options, adding a delightful culinary dimension to your visit.

Convenient Locale: Located in Garden City, NY, Nordstrom is easily accessible, serving both local residents and visitors.

Immaculate Environment: The store is impeccably clean, thoughtfully organized, and offers a pleasant shopping atmosphere.

Fashion Extravaganza: Nordstrom often hosts fashion events and collaborations, infusing a vibrant and exciting energy into your shopping experience.

In sum, Nordstrom in Garden City, NY, is a premier department store that consistently delivers an extraordinary shopping adventure. Whether you're seeking fashion, beauty, home décor, or more, Nordstrom defines excellence with its unmatched variety and service. It unquestionably deserves...

Purchased several times from the Garden City Roosevelt Fields Nordstrom location in the past. The most recent purchase was a disaster. I made a purchase from FELIX S who was very pushy about making the sale and minimizing alterations work. On April 4th, I specifically asked him to ship my items to my home in CA which I have done so in the past with no issue. I went over the delivery information and was even assured that the items would be sent out no later than the 11th of April. After waiting several weeks, I did not receive my package and then proceeded to inquire about the package. The service people kept me on the line for over 30 minutes and could not track down my package. Ultimately, they said Felix would call me back. Instead of calling me, Felix calls my wife a couple of days later and says the package is now shipped. Turns out, they didn't send it out and would not have done so until I called. Called Felix a couple of days later, I was told to call Felix again who again despite being present at the store didn't pick up the call. When Felix finally called me back, he didn't have the details for the delivery.

My family and I are valued and frequent Nordstrom customers. I will NEVER purchase from this store again due to the location's unprofessional customer service. I encourage all other customers not to short change themselves of the respect they deserve as paying customers by going to this Nordstrom. No one should be pre-charged for items they do not receive or are not updated on the whereabouts of for over 3 weeks. I don't usually write such lengthy reviews but I believe it is important that other customers not be put in a similar situation to mine going forward.

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