Marcus Jewelry — Attraction in Town of Tonawanda

I was using a very small local jeweler who was very hard to schedule with, and I was referred here. I also needed an appraisal. I took my wedding ring in as the diamond was loose, and he tightened up the prongs around my ring, as well as appraised it, in less than 15 minutes. Fair price for the appraisal and he didn’t even charge me to tighten the prongs. Fast forward and my diamond came loose again, which he told me would happen. So i brought it back, and he tightened it again. I asked him if there was a more permanent fix, and he was very honest about not having the tools or equipment to help me, and told me what to look for on google to help me find who I needed. Again, no charge for the tightening of the prongs around my diamond. He is knowledgeable, and won’t waste your time. Appreciate...

I am leaving this review based on the experience I had with this jeweler. I saw the reviews stating that the turn around for jewelery repair was pretty fast, so I figured I would give it a try. However, I was told the necklace could not be repaired and that it was “scrap metal” and was offered a price for the necklace.

Selling was not my interest and so I took it to another local jeweler close by for a second opinion. I just picked it up and they did a great job fixing it.

For me it’s about the approach. Had I been told “I can’t fix this, look around and see if someone else can and if not, I’d be interested in purchasing it” I think I would have received that better. But I just don’t think this is an end all...

Went in for a repair and he refused it as he said my piece was to old and he wasn't going to waste the time to repair because it will eventually break again. I told him I wasn't worried about it breaking again, I just wanted it fixed, nothing more nothing less. He was rude, not personable, and very matter of fact and snobby like my business and money wasn't good enough for him for whatever reason. The way this shop looked inside, it didn't look like he was in any position to turn business away. I will never go back there for any reason And will never recommend this place to...