Belk — Attraction in Tupelo

Yesterday, I went to the Belk main store at the Barnes Crossing mall to have an Inktag removed from a dress I received from an online order. The associate that assisted did complete the task, but the lack of personality and professionalism skills will choose me to focus my review of the store from another area of Belk. After a little shopping in that portion of Belk, I went on to the men's and home department that is located in a separate store location in the mall from the women's and kids' departments. I purchased a pair of khakis for my college-aged son. I chose to make the purchase at an out of the way register in the back of the home section that kind of connects with the men's department. I needed help with my Belk credit card as I had been unable to use my newest card successfully online. The young lady at the register "saw me" and "heard" me. I have an obvious deformity on my face now from cancer surgery to my cheek/lip area last year. This has caused issues with anxiety in crowds now due to the obvious as well as due to speech issues from my lips not meeting in an area where some letters are formed. Some of those letters are, unfortunately, letters in my name and email. She noted how I became anxious when she had to hand the phone over to me to talk to the corporate online assistant to straighten out the card issue. She couldn't have been more patient. She saw me getting anxious as another associate had to come over to check out a customer because I had her tied up dealing with assisting me. She assured me that that was not a problem. After the issue was resolved with the card, she even told me of how I could get customer service in the future on a computer or phone if I preferred vs calling in since I had voiced that I hated to talk on the phone because people couldn't always understand me. She had chosen to assist me with handling this instead of just letting me call in from home. I just cannot express in this review how Lexy (I'm pretty certain that's what her tag said) treated me with kindness yet allowing me to maintain my dignity. This young lady is not only an asset to your store but to the human race. (On my Google account, I am still listed as Brenda Mills).

The experience with this young lady made the inktag issue, and the card issues fade in comparison to this positive experience. In my career, I have an opportunity to train people who work with patients. One thing I often attempt to relay is that if you are genuinely kind and caring, people often overlook minor inconveniences, but if you aren't, those same inconveniences will be...

My husband came in today to purchase an extra suitcase we needed for an upcoming trip. None of the suitcases had prices on it, and the clerk would not give him prices on the items he was interested in. When he inquired, he was told he had to download the app to see the price. He did not desire to download the app, but she refused to price the items for him. After he was told this, a customer behind him told the clerk that she needed a price also, and the clerk asked her, "Didn't you hear what I just told him," indicating that she too would have to download the app for a price. If this is indeed the policy and not just the case of an employee not wanting to look up a price, it is the most ridiculous policy I've ever heard of. Items either should have prices labeled or an employee should be happy to assist a customer asking for a price without making him or her feel like an inconvenience. Some people, even in this day and age, do not have smart phone with internet access to download the app for prices, and others, like my husband, just don't want to download a pointless app just to see a price. Disappointing Belk. You...

Over all I really like the store. I do have an issue with the Este Lauder staff. On two separate occasions by two separate staff members; my skin was insulted. The first instance I was told my eyebags were bad and the concealer I was buying would help. Then yesterday, I was asked if I was using a nightly repair cream or moisturizer. When I said no (I use moisturizer but not a nightly repair cream) she told me my skin was dry and I needed to. Then repeated it. I actually struggle with my skin due to eczema I have had since birth. I have to put medication on it every night. I feel I was very friendly and polite with these women as well, I do not understand where comments like this came from. I wanted to address that words can hurt and you do not know what someone is dealing with. Insulting should never be a form of advertising your product. All skin is beautiful and should be able to feel...