I took my 10 year old daughter to get her nails done for her Elementary School graduation, and we were met with unpleasant and unwelcoming customer service when we arrived. I couldn’t help but to think that this was due to our race as we were the only African American customers there. This experience only got worse when Valerie approached us to do my daughter’s nails as she lead by telling us that she didn’t have time to do a French manicure because she had to pick her son up. While trying to figure out an alternative, my daughter asked Valerie to do a white heart on 2 nails. Valerie agreed in the moment, but later told my 10 year old “this is why I shouldn’t have done your nail art” when my daughter asked her to fix one of the hearts. Upon check out, my daughter noticed that Valerie had not applied oil to her hands after sharing that the appointment was complete so she asked for oil, since she noticed that another client received oil. Valerie responded to my daughter’s request by saying “well if you didn’t walk away, then I could have given you oil”. When I addressed this comment with Valerie and asked if she was snarky with my 10 year old, she told me that she wasn’t snarky, but that she did in fact say the comment (that was snarky). Valerie then went on to justify her behavior by saying that my 10 year old was unhappy during the entire appointment due to her not receiving a French manicure. Valerie never acknowledged her inappropriate behavior/commentary with my daughter, nor did she apologize. She ultimately advised me to call headquarters in a nonchalant tone. I have previously visited the DSW location regularly, and I had never experienced this low level of customer service. I will never visit this location, or any other location, again as this was the worse experience ever.