Logan Hardware — Attraction in Washington

I want to thank Neil and Marvin for their thoughtful creative assistance. And thanks to them we were able to DIY a situation that could have cost significant $$ and visits from two specialists.

Every visit I made to this store has left me felt welcomed, understood (no matter how many silly questions I asked), and happy (to have found a solution here!) I've been to other hardware stores but the team here are not only experts at what they do but also have good empathy and knack for humor to make you feel that it's all going to be ok. Cause the reason why I'm going here is often to do home maintenance and it feels terrifying at times to feel unsure how to resolve it.

In this particular visit, we were really stuck with a particular water situation. We tried to assess which item to help loosen up the pipe. Marvin not only kindly helped us find the aisles but also took out a similar pipe as ours to demonstrate how we are to use accurately. In fact it helped us determine what is the better product out of the few that was in the store and he helped us identify it.

That first step helped a great deal to our situation but we still needed an extra tool to truly shut down the water. We came back and this is where we got Neil's support. Neil not only understood our needs to show some products that were on shelves but went a step further. When we shared the additional challenges in the angle where the pipe was he offered to cut a new pipe to create a custom twister - a creative solution!! He shared the idea. We confirmed the pipe price to be reasonable to test out. And cut out the pieces in how it may help us. And man that worked wonders! It solved a problem we had for a year that we couldn't resolve all in an effective creative way because they listened really and cared for the customers.

Though I've always enjoyed all past visits. This custom care really deserves a 5- star review and a shoutout to their amazing people.

Thank you...

What a disappointment. I go to Logan Hardware because I value the personal service and the attention I can get from the store staff. However today I didn't get the level of service you expect from a proximity store. I bought some fuses, and when I arrived home I realized they were the wrong amperage. I quickly went back and I found their door shut at 7:01(they close at 7pm). There was still people inside finishing shopping and I asked through the window to an employee if they could just please exchange the fuses for me. I didn't even need to go inside the store, the fuses were the same price, they could have just easily get the right ones and hand them over to me. However, she and her colleagues refused to do me "the favor". They even refused to listen to me and they kept making aggressive signs through the window to make me go. I understand that employees want to go home, even that there is no way to ring anyone after the store is closed, I get all of that. Here I was asking for a simple favor, something that would have taken them the same amount of time they took just to curse me out through the window. I would have not been surprised if I had gotten that service in a big-box store, but that's not what I expect from a neighborhood store that I patronize often and that I consider a member of our community. I am disappointed, I though of Logan Hardware as a nice neighbor, now I see that they are just no different than any other...

It actually makes me sad to give Logan Hardware less than 5 stars, because they usually provide great customer service. I feel like since they've moved from their old location on P, though, the service has gone downhill. By way of example, I went in a couple of weeks ago with an unusual lightbulb that I needed to replace. They didn't have any in stock and said they'd have to order one for me (okay, no big deal). However, the sales associate couldn't manage to look it up or tell me how much it would cost. He told me to just leave the lightbulb with my name and phone number and someone would call me once the bulb was ordered. Lo and behold, no one ever called, and now they've lost the lighbulb and can't even tell me what it was so I can go elsewhere. You can do better,...