CubeSmart Self Storage — Attraction in West Chicago Township

Just rented a 5' X 10' locker at CubeSmart Storage on Western Avenue a little over a week ago.

The location is perfect for us and even though I was told the locker I rented was really far from the elevator, it wasn't bad at all.  Getting the administrative paper work taken care of, paying for the insurance, admin fee, and $1 for the first month was all done in less than 10 minutes.  Then one of the girls on staff that afternoon gave my wife and I a quick tour of the facility...lots of twists and turns, but somehow I didn't get lost once.  Employees were quick and friendly and answered any questions we had and made themselves available to make sure we didn't have any questions or get lost while we unloaded the UHaul truck and that my door code worked so I didn't get locked out.

The locker I rented is climate and humidity controlled all year which is a big plus for winter or hot summer day pickups or drops offs and to keep our wood furniture from warping and my bowling balls from cracking.  It will also be great to store seasonal sports equipment like bowling balls, golf clubs, hunting and fishing equipment (I wouldn't leave any firearms there and I don't know if that is even legal), and for keeping all of our camping/outdoor picnic stuff together and easy to find.

The price wasn't bad when all was said and done, and having a locker will give me some peace of mind that my furniture and other items that I need to store somewhere, or items that I can pick up and drop off there after a weekend of use, will really help us to get a lot of things organized and consolidated. We just don't have storage space for everything at our house, and we do plan on moving in the next year so we can slowly consolidate our items that we want to keep into the storage facility over time, throw away what we don't need, and then when we find the perfect place and our situation is settled and it is time to move, most of our items will already be boxed up and ready to load into a truck.

The facility was very clean and neat, very silent since there aren't a lot of people there other than the few people at the front desk, and the few people popping in and out to move an item or two.  This was a little creepy at first with the motion activated lights that make that slight humming noise going on and off as I walked through the twists and turns of the hallways to and from my locker.  I got over it quick enough, I've seen too many horror movies, and I always have a personal protection device if I got into any trouble, but there are cameras everywhere and the people at the counter can monitor who is coming and going at all times.

The only reason I gave 4 out of 5 stars is that there are only three parking spots you can back into to unload by the elevator, and this area is not indoor and barely covered.  If I did have to load and unload a truck in the middle of winter, or a snow or rain storm, I would not be a happy camper. Also there is only one restroom at the front office which can be hard to navigate to from within the maze and I was told some people are shaving and cleaning themselves in there as if it was a truck stop shower area...gross. Means there possibly may be homeless people squatting in their storage units...sad...but also dangerous for them and me, not knowing their mental health or state of mind if I run into one or my neighbor's storage door just starts opening up while I'm moving stuff in. My first thought is going to be for my safety and I don't want to be in any kind of self defense tragedy. With all of the cameras everywhere, I think the staff knows who is in the building and where so I felt safe.

Overall, very hassle free move in, very friendly and helpful staff, great location and very reasonably priced.  Just a little creepy, if your not used to being a...

First of all let me start off with THANK YOU MALISSA & Kenneth!

CubeSmart did a great job when choosing their Associates to represent their company.

I was facing a last minute emergency in which I needed immediate occupancy FAST! As soon as I walked in the door (1st thing Monday morning) I was delightfully greeted by both Malissa, and Kenneth. You would have thought it was a Friday with their upbeat personality.

Malissa gave me a great tour of the facility that was clean, and updated since CubeSmart purchase of location. Even though I was a previous tenant with previous company, I was very impressed with the updates.

I was so impressed & Grateful to Malissa whom went Above & Beyond protocol seeing to it that I received the best price for my limited budget during my emergency.

I am absolutely amazed that Malissa had me ready/set/and signed within 30 minutes flat/WOW:-) This includes the convenience of electronic agreement as opposed to the annihilating paperwork agreements, whew!

To me this means the world due that I am in customer service myself, and I am all to aware that it is rare to find such great assistance, especially during a last minute emergency.

This facility is both clean and safe with 24Hr video surveillance, electronic code access, and added security requiring photo ID when choosing to access storage through office. (I have had my fair share of other companies who allow just anyone to waltz in/through, and do whatever)

When it comes to having peace of mind, knowing that your valuables are safe & secure with 24Hr Video Surveillance: This is the place!

When it comes to your own safety while accessing your storage 24HRs a day: This is the place!

When it comes to easy access with both ramps, and automated garage doors: This is the place!

When it comes to cleanliness of facility, with no rodents/roaches: This is the Place!

When it comes to climate controlled facility (which comes in handy during extreme weather): This is the place!

Best of all when it comes to Spectacular Customer Service Experience: Malissa & Kenneth Are the Greatest!

Thank You CubeSmart! Thank You More Kenneth! Thank You Most...

I reserved a unit this past Saturday 5/4/24. I had to move in on a Sunday when the office wasn’t open. The building and units themselves are awesome, the fact that it’s temp controlled was a dealbreaker and they came through. My biggest gripe is that whoever numbered the units, must be dyslexic or something. They make no sense whatsoever. It took me and my partner 25 mins to find my unit. Can’t even see my unit number on the map they provide. Also, I got my unit during a special, first month free and then 40% off. They say there’s a $29 administrative fee as you’re going through the steps. I thought that was going to be all I had to pay. Once you get to the payment page though, they have you paying a fee or this and a fee for that, a protection plan AND a lock. What I thought was going to be $29, wound up being almost $70. It’s not that I’m mad about the charges, they’re somewhat understandable, however, it’s not made clear in the beginning until you’re on the payment page. I wound up calling when I was there yesterday due to being lost just to see if there was an after hours number for questions. I just called the main number that was in the email sent to me and left a message. This morning at 10am she called back to make sure everything went smoothly and if I had any questions. She also said she agrees that the numbers are confusing. Not really much can change but hopefully y’all could make sure people know what they’re going to have to pay for the first month so they’re not caught completely off...