KAY Jewelers — Attraction in Westminster

Their jewelry warranty process through Kay leaves so much to be desired.

Drop off (March 1st) went smooth enough. Although the store associate did put my email in wrong and I never received a single update. I should have asked to double check the email she put in, but then again so should she.

Pick up (March 18th) was less then perfect. I called this morning and spoke with Judy. The only polite way to say this is she had almost no customer service skills when talking to clients on the phone. It was sounding like she was blaming me for not knowing if my ring was in yet or not. I think we exact phrase was, “Well did you get the email for it? Because if not then we don’t have it.” Well Judy, that wouldn’t have worked for me because your store put my email in wrong. Then she tells me she has no idea when it will be ready and they’re still backed up from the snow storm...that was three days ago and literally everything is open again. I have a lot of questions for a jewelry store that doesn’t have access to tracking numbers for jewelry that they are mailing for clients. This seems like a huge over site on their part. I had to call the Kay customer service just to find out that it was in fact delivered there today and just had to have a final inspection and would be ready. All of this was before noon. Around 4p I go in because I still haven’t received a phone call (honestly assumed they wouldn’t just because of how everything was going). And I was told that it’s there but hasn’t been inspected yet. The lady was nice enough to do it for me right then and there. Then I was told that hey at least I got my ring back on the day it was promised. Why yes, yes I did. Because I went in myself and stayed on top of it not because they were doing it themselves!

Moral of the story, there are a lot of better Kay Jeweler locations when it comes to customer service. They all have to send your jewelry to the same place for any repairs but I could at least have had a friendlier time...

Have a warranty on ring, they was suppose to fix just one cracked baguette,and got it back and not only not fixed but in worse shape. They was going to replace the ring but they got the wrong one in. It was white gold instead of gold, Michelle tried to tell me that over time and roadium changed the color, not true!!!! They don’t roadium gold just white gold and it should not change color ever!!! I told her I just mine fixed the way it was and fix all the baguettes that are damaged and the gold that was all damaged. This is a 5000.00 dollar ring three caret, and they f-d it up. They wanted me to pick out a ring that wasn’t the going to be the same price this was, I said no just fix it. Michelle and a nother woman kept on trying to make excuses and make up information and I told them I’m not listening anymore just send it in and fix it. Michelle replied and the other woman if I can’t listen to take my ring and leave. I did and now we will see how that works out for them. They send their repaires to Jarards and they keep it at least three weeks, my daughter got her ring at Helzburg and they fix it right there no problems. Why,Why, do they this???? Now customer service tells me I have to wait three to five days to hear back on this problem, this is...

I went to pickup a ring I bought for a gift and was told I needed to stand outside in the cold until I was instructed to come into the building. A male employee told me they were following COVID-19 guidelines for businesses and they were not allowed to have more than one customer per employee at a time. There were two employees in the store when I arrived. This is just simply not true and there is no such ordinance for Colorado businesses to lock their clients in the cold until they are permitted to come inside. I called and spoke to McKenzie, who identified herself as the manager. I advised her that there is no such ordinance per the State of Colorado to support the statements they made to me about not being able to go inside. She said they follow their corporate guidelines. She refused to provide her last name or her email. She also refused to provide me with an email for corporate. I'm a small business owner in Colorado and I too am taking precautions to ensure the safety for my clients and employees, but I do not force people to stand in the cold until I'm ready to do business with them. Don't go to this store! They will leave you out...