Lane Bryant — Local services in Westminster

I was having a terrible time with customer service for Layne Bryant and was hung up on multiple times. The last lady I talked to was extremely rude and refused to help me. All she did was yell at me and told me she wouldn't help me. She said she was going to transfer me to a supervisor so they could help me and she came back after 5 minutes (I timed) she said she couldn't help. So I asked for a supervisor because 1 my issue wasn't resolved and 2 she was the rudest person I've ever dealt with, and I work in customer service. She told me no and asked how she was rude. I explained and she told me she wouldn't transfer me then literally hung up on me. I was already in the store because she refused to talk to me and would only talk to the employees. I was already in the store so I went back up to the counter in tears because I was so upset and asked them to give me a number to call that is a supervisor or someone high up. Because it was the only number the employee Jess called them and said she would talk to them for me and I had already been hung up on 3 times and was treated poorly by the last person I talked to. She sat there explained what was going on and did everything she could to help me. She even gave me tissues. I was upset and I told them it wasn't them and they were extremely kind and understood I wasn't upset with any of them. Jess is literally the kindest person and took the time to help me and she listened to what I had to say. She is the best employee and so very kind. I love this place but after that call I never wanted to come back. But because of Jess I will definitely come back. She is so amazing. If you see this, thank you for taking the time to help me when I needed it most. You are...

I visited this location yesterday looking for some much needed undergarments and left very disappointed. The employees weren't much help either. They welcomed me as I entered the store but that was the last time I saw an employee for about 20mins. When they finally reappeared from in back of the store I asked for a dressing room to try on a few shirts. she looked at me and said "just one second let me check this customer out first". The customer wasn't even at the counter and was still browsing as she was meandering to the front. I didn't say anything b/c I wasn't in much of a hurry but after waiting for almost 10 mins. I didn't want to even try anything on anymore. I finally decided I would just buy the size bras I needed and leave but when I couldn't find the correct bra size I asked if they had anymore in back, she told me no and then tried to convince me to buy a size smaller. I left the store feeling very frustrated and decided to shop at Torrid instead. The customer service at Torrid was AMAZING and I will now start shopping there for my clothing instead. As for bras...I prefer to by those at Lane Bryant so I don't mind driving 40mins or more if it means i can find the bras I need and get the customer service that one deserves, so from this moment on I will be shopping for my bras at a different Layne Bryant location. I'll probably check back at this location now and then to see if they have hired any new employees who know how customer service should be conducted and if so I would start shopping here again b/c it's close to...

Good company with cute clothing but do NOT get their credit card. I got it to save $20 ask to pay it off right there at the store the said they can’t do that (which I found odd as every other store I’ve been to can do that) they told me I had to wait for it to come in the mail. This worried for obvious reasons, well lo and behold I missed the letter for the bill. They charged a $21 late fee so almost as much as the amount due. Tried to pay online but the need the card number, which I haven’t gotten the physical card yet, if you talk to a person on the phone they charge you MORE to take your money so I did the automated service which won’t take debit and instead needs the routing and account number from a check. The automated system pauses frantically for around 10 second after every sentence or input so the whole process took stupid long to pay a quick bill. Lane Bryant please get with the time let people pay card off in store and take debit cards for...