Riddle's Jewelry - Wichita — Attraction in Wichita

I hesitate to leave a review, but as a professional self-employed person myself who knows the value of legitimate, honest reviews, I am feeling very compelled to share my experience here. I have no doubt that the numerous 5-star reviews here are indeed genuine, but I had much less than a 5-star experience. I lost my wedding band many years ago and was this year just getting around to replacing it. Wife and I went here and liked the selection that we saw, and picked one out. Of course it had to be ordered, as we expected, and we were told it may be 7-8 weeks before we received it. This seemed a bit long, but we were really in no particular rush. We paid in full in advance and anxiously awaited a call, email, etc., telling us the ring was in.

We placed our order, in person at the store, with Kyle on May 28th, 2022.

Well, weeks went by and no one ever contacted us to give us an update. First week of September (this month--over three months later) we called to get an update, a bit unhappy that we had seen NO ATTEMPT to contact us at all. We were told someone HAD tried to contact us, though unsuccessfully. We had no messages or missed calls of any kind, no emails, etc., so weren't sure what to think. We were told that it would be looked into and they would get back with us.

On Sept 9th we decided after still not hearing anything that we would show up in person and poke around for some info.

Kyle was there and seemed to be unable to do anything but nervously fumble around with his computer and talk off the top of his head. Supposedly they were still waiting an answer from the manufacturer (an unnamed location overseas). Suddenly he "checked his computer" and told us that it was supposed to be shipped "next week," as though he had just found this information by looking up the account status. I stood right there and looked directly at his computer screen, and saw absolutely no such information.

What these people don't know is that I have made my living for a very long time as a professional mentalist, and am very, very good at knowing when someone is feeding me a line of nonsense. I was being a fed large spoonful of it here, it seemed, though I could not prove it.

There seemed to be no real sense of disappointment on their end (from any of the staff) that this was considerably long in coming, and no one apologized at all for what was happening. They simply shrugged it off as something beyond their control, and behaved in a rather surly fashion towards us; looking at us as if to say "there's nothing else we can do."

At that point I was ready to simply demand a refund and take my business elsewhere.

But I didn't. Because my wife is more long suffering than I am. She nicely but sternly informed them that if we hit the full "four month mark" that we would "start looking at other options;" an obvious euphemism for "getting a refund and taking our business elsewhere."

If somehow a large mistake had been made, I would rather they had simply owned up to it and apologized and we moved forward from there. Or at least would have liked to see that they were really concerned about getting to the bottom of this and fixing the situation as best they could. That is just the way to do business. If what they were telling me was absolutely true, then they had a strange and rather obtuse way of handling the situation, and definitely weren't making any real concerted effort to show us that they cared very much about our business.

Sept 15th I get a phone call saying that the ring had arrived. I went into town later that day and picked it up.

So "all's well that ends well," I suppose, and I like the ring. But I can't look at it without thinking "what did I just buy, and who did I buy it from?" The bad taste in my mouth just lingers.

The niceness of the ring is quite tainted by the overall experience, and serves as a constant reminder about how poorly some companies handle their customers these days. Nice ring, but due to the overall experience we won't be shopping...

What a wonderful experience with KYLE and the rest of the staff at this location. While on a day date my wife we stopped at another big name jewelry store. We did find a ring we liked,but we just weren't compelled to purchase yet. As we're walking past RIDDLES we were warmly greated by a very personable gentleman (KYLE) and that in itself lead us to entering, as we had already found a ring we liked elsewhere.Well the best part of the whole day was the effort KYLE put into understanding by listening to what we we're wanting and then sharing his wealth of knowledge,thus giving him the ability to better serve us. NEVER did we feel as if his goal was to make a sale, completely felt he was trying put together what we wanted. We left the store with great understanding, beautiful rings and a great new FRIEND who we could rely on in the future. We'll the future came after lap around the mall and realizing how wonderful a purchase can feel when someone is so willing share their thoughts/knowledge,not to mention KYLE has a exceptional skill in creating beautiful sets..Anyway, on our way out of the mall KYLE once again thanked us for visit, at this point my "one of these days" wish was shared with KYLE and he lead me directly to what that would look like. It will ready to pick up soon. Just can't say enough about the Value and Professionalism of KYLE/staff and RIDDLES...

I was in several months ago looking for a ring. Before going to Riddle’s I had been to several other places but was left very disappointed. Many places, Kay’s specifically was very pushy on financing even though I made it clear that I was paying cash. No financing. Despite that they still continued to push. Everywhere I went it was a similar story. So I walked into Riddle’s expecting the same thing, however it was the exact opposite. Ben helped me throughout the multiple days of looking and thinking. Helped pull information from my girlfriend at the time without leading her to suspect anything. Ben showed that he cared about me and my situation. He was going to do everything he could to find the perfect ring within my budget. Instead of pushing financing for a ring I couldn’t afford, he made multiple suggestions and showed me examples that were within my budget. Ben was there to help me....not to force me into something I didn’t want and couldn’t afford for the sake of a sale.

Needless to say I found the perfect ring and it was in my budget. Riddle’s had the best customer service out of all the places I went. Ben is a direct reflection of what Riddle’s values are and what they stand for. Because of them I know have a fiancé and I couldn’t be more thankful...