Rowen — Attraction in Wilsonville

Here's the thing....I'm in property management. I have started from the bottom as a leasing agent and then became an Assistant Manager at a complex very similar to this.

Let me start by saying that I've looked at this complex multiple times because the location is unbeatable. Mike, the now Manager was once the Assistant Manager. Do we have COVID to thank for that? Who knows. But, what I do know is that if I wasn't in the industry, and have rented at places prior to this I would have been lost.

My two roommates moved out for the FIRST time. They didn't know the steps, what to do, what we needed, what was owed, nothing aside the fact that they wanted to live here. We found a classic style apartment for a price we could all agree on. So we decided to take the plunge. Do I regret it? No. Do I want to warn first time renters? Yes.

After applying, Mike let us know that one of us needed to send him proof of income. Okay, simple enough. Mind you, we applied for this unit about a month before it was move-in ready, which is VERY normal for this industry.

After the application went through he had no problem telling us that we needed to put down our holding deposit within the next 24 hours. Again, this I knew and okay paid that.

Well, days go by.....literal days. Fast forward to about maybe a few days before our move in day and I have to reach out to him for our Welcome Letter, what we still owe (I had already calculated the pro-rates and such but wanted to be sure we had the same numbers). GUYS!! I had to reach out to him!!!! WHERE IS THE CUSTOMER SERVICE???

So he responds with a welcome letter, and sends it to all 3 of us. Again, I have already made calculations and let me remind you we've already paid a holding deposit as well. The welcome letter he sent showed that we owed way more than what we should. So I have to email him to correct it, which he does.

We get an automated email that we still need renter's insurance and that we can't move in without it. This only sends if it's not input into the system, which it was sent to him about 2 weeks prior to our move in date...with their preferred renter's insurance company that automatically sends them the declarations page and the policy info. He didn't email us to confirm he had received it, and only told us he did when I forwarded him the email.

Once we have moved in, the next month rolls around and it's time for rent. No surprise here when I tell you that our ledger was wrong. Again, it showed we owed way more than we should've. We had to question him and tell him it was wrong. Is that his fault? Maybe not. Should he have checked a new move in's first month's ledger to make sure things were input correctly? Absolutely.

Guys, listen....I love it here. I think the location is great. The 2x2 is perfect for a roommate setup but the second bedroom is fairly small with lots of living room space. I just want first time renters to be prepared to not have any sort of communication with the manager without you reaching out to him. If I wasn't in the industry, or if my roommates moved out without me...we would be so lost and not know what needed to be done.

Customer service was put on the back burner with our move in, and I hope that this doesn't continue to happen. It's frustrating to be a incoming resident with no direction at all and to have to wait last minute for things that we could've done from the moment we were accepted.

Again, I did all of the things needed prior to our move in because I knew it needed to be done not because he walked us through it. Highly disappointed.

Also, if you have 3 adults each with their own vehicle...don't expect much. We had to fight to get all 3 of our vehicles to be on-site. The solution? Paying $150 for 3 carports. Did we decide to do that so we could have everyone on-site? Yes. However, I think that each adult occupant should be allowed to have one vehicle on-site. Wether that be in a carport or in open parking. It is outrageous that apartment communities (not just this one) have a 2 car max in a...

I have recently moved out of Town Center Park. Over all, five years was just an okay experience. We went through three management companies and multiple managers and maintenance workers. I would not recommend living here because of the poor communication and attitude given when I started the move out process. They would not answer my questions. Just told me i will get a billing statement. I had approximately 10 contractors come into the apartment to measure counter tops, cabinets, etc. I was told by the maintenance worker my apartment was going to be gutted and fully remodeled. When I went to ask again what I will be charged for they said they will still send in a cleaning crew and carpet cleaning. Are you kidding me. Why would you waste the money and time of these companies if your going to gut everything out. Since I do not trust them I took tons of pictures after my full cleaning. I did this as evidence, I will fight them and I have eyes who will tell me what is being done to my apartment. I can't wait to see what charges they hit me with for unneeded work. I was told by one manager the pool still is not working properly the management does not want to fix the pool. That would make three years now with major issues with the pool and spa. The gym is very very small. The trash compactor constantly breaks and severely overloaded all the time because it cannot handle the amount of trash for the complex. No dog park area unlike most complexes all over town. The parking is out of hand. If you do not pay for a reserved spot and work late you will most likely not get to park near your apartment or have to park on the street. We been hearing for two years they are working on the parking problem. I have seen the manager walk around the complex taking pictures of apartment windows with their iPhone. Not sure what that is all about but seems shady and not appropriate for privacy reasons. I will update my post soon to explain the outcome of leaving the complex.

So update to this complex. We have a new manager who does not put up with much and will confront issues. She has no assistant to assist in daily things which makes issues get backed up but she does her best for what she has been dealt. We do not have an live onsite maintenance. The new guy is nice and knows what he is doing. Soon will be living on site. Our entry ways are still not looking good. They do have someone who cleans once a week. I am happy my nasty gross obnoxious neighbors are gone. Unfortunately I do not believe the FPI management had anything to do with it even with the numerous complaints. I am still not happy with the water sewer bill that on a constant monthly basis keeps going up. This month alone it's gone up almost $10 a month now over $80 for a single person living alone. For the most part it is a quiet complex, never any police activity, it is local to everything. Regal Movies, bowling and bulwinkles are all across the street. Parking is tight and could easily run out of...

Absolutely do not rent here. The management ignores residents and changes managers constantly—this is the fourth one in three years. When issues arise, they claim they lack the authority to help and wait months for the regional manager, Celeste Villafuerte, to respond. Her customer service is terrible and disrespectful. Three months for an email?

With 110 units and only 155 parking spots (including 70 paid carports), parking is a nightmare. Nine months ago, without consulting residents, they imposed a $10/month fee for a parking management service that has done nothing.

Don’t tow resident cars for misunderstandings—at least give us a warning! Thrive Communities’ negligence is outrageous. No phone call, no written warning, yet they gave 21st Century towing free reign to tow any vehicle at the apartment in the middle of the night, and that they could get away with.

We thought carports exempted us from Park M, but all four towed cars belonged to residents.

To Thrive reps, especially Villafuerte: Spare us your responses; they’ll just be lies. Like the lie that you wrote on the email that your team tried to have this discussion with us. It was always me that walked over to the leasing office to have this conversation. Another lie is that you have ample proof that we were warned, in-person, that we were out of compliance with the parking system multiple times. I know this is a lie because it never happened. Where’s the proof? Not the garbage emails from Park M that went into the junk box.

Here’s the rundown: They hired Park M claiming parking was unmanageable. Park M hasn't monitored the parking in nine months. Only resident cars were towed. The office manager promised to credit towing fees, but nothing happened. Villafuerte took three months to blame us and suggested we cancel our carport and park on the street instead. Avoid this place...