Grand Midway Hotel — Hotel in Baku City

I stayed at Grand Midway Hotel, Baku from October 1st to 4th, 2024, and had a truly disappointing experience, particularly with the breakfast service and staff behavior.||I had informed the hotel the night before that I would need breakfast at 6:45 AM as I had to leave early. Despite the breakfast spread being ready, I was rudely refused entry until 7:00 AM. When I entered at 7 and started to serve myself, the staff snatched the plate from my hand and insisted I wait until 7:15. This behavior was shockingly unprofessional and disrespectful.||What made it worse was the receptionist, Orkhan, who had the audacity to question why I needed to have breakfast at the hotel at all, suggesting I go outside instead. This is simply unacceptable, especially for a guest who is paying for the service. The hotel’s complete disregard for customer convenience and hospitality left a bad taste in my mouth—both figuratively and literally.||If you are expecting a hotel that values its guests and delivers on basic services like breakfast, I do not recommend this place. The staff’s attitude was unwelcoming, rude, and far from what you’d expect from any reputable establishment. A very...

We choose the hotel for our stay in Baku as it is located on Nizami street.|We booked a superior room (2 months before) but the lady at the reception (MS. TEHMINA) gave us the room which nobody would like to take (ground floor), the room was small, compact, it wasn't even a room meant for 3 persons (we were 4), her attitude was non caring and racist. She said, other rooms were not available, but suddenly after 5min when another guest arrived she gave a superior room to that guest (Arab) - which kind of made us question her ways.|Service was bad rooms were not clean as we checked in, linens were not washed|We were unhappy that we were accommodated on the ground floor with small compact rooms even though we had booked and paid 2 months in advance.|I would like the hotel management to take action against Ms. Tehmina (reception lady with curly hair) if they want to improve their guest experience|Location and breakfast is the mainstay of the hotel, others are a...

a very basic hotel at a very popular loaction... right next to Nizami street the hub of nightlife in Baku.|Our check-in was not a pleasant experience. We had booked 2 interconnected rooms.. booking mde through theior website. when we rrived at the hotel, the front desk guy told us without any remorse.. it will be 2 separate rooms.. interconnected rooms are not available now. at 1:30am, we had no option but accept 2 separate rooms to stay with our teen daughters.||Rooms were small but clean. Toilets were clean. But toilet in one of the rooms had a foul smell.||The access to the hotel in very inconvenient. One side opens on to the nizami walking street. So if you arrive with luggage, you have to stop your vehicle at a distance and walk with your luggage to the building. The other side opens to a very narrow one-way street. If your vehicle stops there to unload your luggage, a long line of honking vehicles build up behind you in no time||Brekfast...