Sunrise Beach Club — Hotel in New Providence

We were five girls visiting Nassau. For the most part our visit was very good. Our Villa #3 was very nice and a perfect location on the beachfront. We had everything we needed in the villa. We were not crazy about the actual beach as it was hard to relax and enjoy yourself. Peddlers kept approaching us yo buy things snd would just stand and stare at us when we told them no thank you!! One of the guys on the beach wanting you to pay to use chairs was very inappropriate to us referring to his privates!!!! We left the beach. As bf didn’t go back. |Our favorite person on the premises was the female security guard. She went above and beyond to make us feel safe. My daughter in law and I went out very late one night and she worried about us. She even made sure that the security guard that came on after her shift watched out for us. The next day we were swimming and should not have had glass by the pool (because we know better), and she politely came and told us that we needed to remove the glass from the pool. Then she sat and talked to us for over 10 minuets. We really appreciated her concern for our safety! I wish I knew her name!!|Viola’s was a cool place to hang out. Our first bartender was so nice but there was one there was was very rude and looked so unhappy to be working there. If she was working we would not stop to have a drink!! |Upon checkout we had no idea what to do with the keys or the trash. It was not communicated to us. The security guard told us to lock them in the Villa. We did so and one of our guest forgot something inside. Since it was Sunday the office was closed. We asked the cleaning lady that was there if she could help us out and she basically told us it was stupid to lock the keys inside and told us “good luck”!!! Thankfully someone next door to our Villa helped us out. |I would give the actual Villa a five star but felt the office and some staff members were not worth the five...

We contracted with Viola's/ Sunrise Beach Club to do our destination wedding and it was horrible from start to finish. First off, it is impossible to get ahold of these people by email, phone or the website. Secondly, when we had finally contacted them they told us they would get right back to us with a quote. I called/emailed every week for 2 months and nobody would ever answer me. After 2 months we finally got an email with a quote, we paid them and then they didn't talk to us again to let us know what time the minister would be there or when our room would be available. One week before the wedding (after calling and emailing once a week for another 2 month) they finally told us when we needed to arrive. Once we got there, the wedding went smoothly. They did provide chairs and a room and everything went well on that end. However, we were told the photographer would get us the photos by the next week and we did not see them for another 2 months. On top of that, the photographer MAILED us hard copies of the photos....how am I supposed to do anything with that? After another $100 (and another month), we got her to email everything she took that day to us but she sent them in tiny resolution and I couldn't print them to canvas or blow them up bigger than a 4x6. I emailed her and Viola's multiple times asking for original photos in high res but they never responded. Terrible service. I was...

It’s hard to find reviews on this place, so I’ll offer my viewpoint on the 6 nights we spent there the last week of July. The villas are a great value for Nassau. They are two stories with a little patio. The air conditioning works well, which is important for July in Nassau. Everything was in working order, although we never did turn on the TV’s. I don’t know if the unit we stayed in was owned by someone else and the resort rents it out for them. We rented through the website, not VRBO. The bed was comfortable and for the days we had them make up the room they did a nice job. The resort overall needs a lot of touch ups both outside and inside (our unit). We had family sail in and stay at Atlantis, so we ended up going to Atlantis everyday vs. using the pool in the back, we never even saw the beach facing pool. You can walk to Atlantis and Harbor Village from the unit but we opted for taking the Kick it scooters or a cab. Cabs were $15 each way and scooters were $11. We went out to the beach once, a lot of people were swimming so it must have been a decent beach. Overall, if I had paid more than I did, I would have been disappointed but the place served its purpose. It is nice they have a restaurant onsite, Violas which I will leave a separate review. Next time I would check out the Comfort Suites which is right beside Atlantis due to proximity and potential for...