Days Inn by Wyndham Regina — Hotel in Regina

We came in from winnipeg for a youth hockey tournament and your hotel and staff were clearly not prepared to accommodate the amount of people and different groups that were there this weekend OR just didnt care to be bothered. There were never any towels by the pool and we were actually told that we had reached our limit for towels and had to walk back to our rooms soaking wet. Since when does a hotel limit your towels? Going back to not being prepared to host the number of people you had this past weekend, your breakfast always ran out of food prior to the 10am cutoff. Front doors broken and not fixed and when carrying 30-50lbs hockey bags and sticks multiple times a day, thats a huge inconvenience. Staff seemed uninterested and unwilling to provide solutions to any issues brought forward. Your evening front desk guy often laughed in our faces when we would ask for things or bring issues forward. We asked for the name of your manager and he refused to give it to us. We asked for the contact info for head office and he refused to give it to us. When we asked your evening front desk worker his name, he gave us the name of our hockey association instead like it was a joke. It was clear your staff wasnt used to booking multiple large groups at the same time as we were all over the place in the hotel. We had elders next door to us as well as taekwondo groups. Obviously our hockey schedules run differently than theirs and your staff should have done a better job blocking certain groups together to avoid disturbances and noise complaints. The hotel itself was filthy. The first day we arrived, the stairwell was full of food and for our entire stay it was never cleaned. We asked for house keeping to clean our room every day and they never did. our shower and bathtub was covered in mold and mildew. The drain was full of slimey hair from previous guests. The toilet seat was covered in dried poop and pee from previous guests. Our room was so hot and the windows were locked and our fan wasn't working. We asked for a fan to cool our room down and were told no. We asked for someone to fix our room fan, we were told that was unavailable to happen. We ran out of toilet paper and asked for new. House keeping never brought us new. We had to ask another room for some of theirs. Our tv remote buttons weren't working and we were constantly being told by staff to stay out of the public areas. So, we were basically going to be left without any entertainment. All in all, this was the worst hotel experience I've ever had. I would never recommend your hotel to anyone and I will never stay here again. You should all be embarrassed and ashamed of yourselves for the way your staff treated their guests. Reputation is everything and unfortunately you fell short with our entire group considering the revenue we brought in to you this past weekend.

UPDATE: the hotel manager, Cindy, reached out to us personally. She was not working this weekend and did not find out about anything until we had already checked out. She was very polite and remorseful. She profusely apologized for our experience with her hotel. She has gone above and beyond to make things right with our hockey team and it is truly appreciated and very rare to get in hospitality and customer service. She was a pleasure to speak with and her words and her actions were very sincere. Again, thank you for reaching out, Cindy. We really do appreciate it. None of what you did for us was expected, but please know that what you did for our team was acknowledged in our group chat and is very much appreciated. I wish you all the best in your new position! That hotel id VERY lucky to have you. I know you'll turn it into a...

Let's get to it. First off, the only highlight of this hotel is the staff. Melinda, Marinda, or Melina? Let's just call her "Big M" for short, as she was a shorter gal with managerial capability. I’m not entirely sure of her full name, but she was the person on the other end of the phone when I called to negotiate prices. After about 15 minutes of phone conversation, hoping for a high-class experience, Big M managed to secure deals for us to fill the final few rooms for a quick, perfect stay. Her support was so excellent that not only was I smirking, but she was also giggling with joy. I'm sure our conversation piqued her interest.

Upon arriving at the hotel, Big M's smile lit up the night sky from outside the hotel. The lobby doors glimmered with light, even though chaos reigned around the building with multiple clients and the haze of cigarette smoke from the south side of the main entrance. Despite the smoke, Big M’s smile shone brightly, guiding us to some of the best customer service I’ve experienced at a hotel.

Big M walked me through the entire process, getting the rooms ready quickly. Unfortunately, there was nowhere for me and my buddy to park our 120-foot yacht, and Big M wasn’t sure if the area would withstand the harsh climate that late evening. Outside, multiple smokers were lingering, and the scene was quite daunting. But Big M didn’t panic; she came to the rescue. She said, "WOW!! 120 feet?! Let me check on that for you, sir!" Big M rushed outside and came back in a flash, with her smile still intact despite a few people waiting in line.

She told me, "Your friend can park it in the luggage drop right outside the hotel’s front lobby doors." I was so thrilled that I slapped the countertop loudly. Everyone in line behind and beside me was smiling and giggling at Big M’s enthusiasm and excellent bargaining skills. I managed to negotiate the price down from $149 to $129, and finally to $118.80—a great deal on both ends. I must say, Jordan Belfort would have been proud of how I reverse-sold the hotel to Big M.

However, upon arriving at our room on the first floor, just outside the laundry room, I was met with an awful smell—mold mixed with a dirty AC filter. The king bed with a pull-out couch was not acceptable. The TV was outdated, the cabinets were dusty, and the bathtub had a brown-yellow grime likely from years of use. The room was also close to the smoking area, and the noise from outside was unbearable. I couldn’t handle it any longer and went back to the lobby to check out immediately with a full reimbursement.

Don’t be fooled by Big M's smile and charm. The room, priced at $118.80, wasn’t worth even $20. I quickly moved across the street to the Hampton Inn, which had one bed left—a perfect deal with two queen beds for $149 a night. A little negotiating brought the price down to $135 a night. When the yacht pulled up, we were relieved knowing that the Hampton staff cared about us and our security. Avoid the Days Inn; it’s not a hotel but a motel that will leave...

This hotel was a disaster for us from check-in to check-out. We booked (and paid) through Hotels.com for one night, September 2, 2021. When we got there the front desk did not have our reservation and essentially told us there's nothing she can do about it. We showed her the email confirmation and the App both showing the room was reserved and paid and she told us there's nothing she can do. We either had to rebook and pay for another room (which she wasn't even certain was available) or go somewhere else. We called Hotels.com from the lobby and they called the hotel and got it sorted. This entire process took an hour. While we were waiting to get this sorted, another customer came to the front desk to complain their a/c was not working and the room was unbearable for their dogs and elderly mother. The front desk staff changed their room and then was told by someone who was orchestrating the move to rebook the room to someone else. When the front desk person said it wasn't working he told her not to worry about it, they're at capacity and need the room. An hour later when it's time to check in we got our keys and proceed to the elevator. My five year old gets into the elevator and slips in a huge puddle of water (I hope) in there and his pants were soaked right through. We get to out room, unbearably hot and the a/c barely pushing out any air. (I know this wasn't the same room the other person had because there's was on the first floor and we were on the third). Our room was reasonably clean and we were satisfied with that. The rest of our stay was without event besides the large amount of noise coming through the room next door and hallways, but that's not the fault of the hotel. Then today I receive our credit card statement and see that the hotel charged us for the room even though we had already paid through the app. When I called Days Inn Regina they told me it's not their issue. They will not refund the money and that I have to deal with trying to get it back through hotels.com. However, they also said that it shows in their reservation system that I booked through Expedia. I stay in Regina at least 10 days per year and use Hotels.com approx 20. I've never had a problem like this before and have never experienced such ineffectual and disinterested customer service from a hotel. I understand that the amenities are what is to be expected when booking a budget hotel, however customer service should not be a premium. I will definitely not be staying here again and highly recommend that if you want an easy hassle-free stay,...