Tung Nam Lou Art Hotel — Hotel in Hong Kong

It was overall a pleasant stay until things turned downhill when we were about to checkout. I was aware the checkout time was 12pm, my friend and I were all packed up and ready to leave. Unfortunately, my friend had a stomach ache and had to use the toilet. We therefore stayed beyond the checkout time. At around 12:20, a lady (who later turns out to be Ms Josephine Lam, General Manager of the Hotel) knocked on the door and I answered. I was very apologetic - I explained to her that my friend was not feeling well, and we will be out the door soon. She bluntly answered that they will be charging us HK$100 for delaying our checkout. I was quite upset at the time as we did not want to cause any inconvenience to housekeeping unless it was necessary and clearly an emergency. In addition, the hotel staff did not draw my attention to such policy during my check-in, particularly when this is clearly not the usual practice for Hong Kong hotels. After we left the room to check out at the hotel reception, I tried explaining to the hotel staff that there was an emergency, but they insisted on charging us. By that time, my friend and I were both dissatisfied with their condescending attitude that is clearly unwarranted in this service industry. My friend was a bit emotional. In response, Ms Lam (the General Manager) began schooling us proper etiquette as if we were being disciplined, and even threatened to call the police on us (her guests!) if we continue to argue. I tried to reason with them by explaining that (1) the check-in form that I signed did not contain the HK$100 late checkout charge policy, (2) my attention was not drawn to this additional hotel policy during my check-in, and (3) there was a toilet emergency and we did not ignore the check out time intentionally. Ms Lam then, with a disagreeable tone, agreed to waive the late charge on the condition that my friend shuts up. Using $100 leveraged against me in order to prevent us from voicing out what proper service should be is...

Compare to others hotel chain brand ,this hotel able to give you comfort and nice to stay here regardless longer or short stay.Receptionist staff are nice. They are willing to help you whatever that you need.Location of the hotel superb. It just located next to the Nathan Road . If you go to this hotel by mrt ,you need to exit A1 n walk for less than 1min you may reach to the hotel. If you are carrying big luggage you have no need to worry as there is a lift that will bring you to Waterloo Road. Then you only need to accross the main Nathan road and walk straight then turn left for the first junction. This will take you around 2 or 3mins to the hotel entrance.There is many room type of this hotel. But some few room type only has one room. I stayed in Tung Nam Lou for 8 nites . First 3 nites I stayed in South Room whereby 32 msqf and it was amazing. Alot of amenities which surprisingly me. The balance 5 nites i changed to another room type which is the Premium Room type with the 20msqf , the room was ok to stay although the space of the room smaller than South Room definately but it was no problem to stay for few nites. But I would like to highlight there is a bad odour for this premium room and we are not able to find out where is the bad smell come from.If you feel hungry front of the hotel there is a restaurant called 富华冰室 that sell the pineapple bun and others Hong Kong local foods.If you wish to walk to Mongkok you just need to walk straight the Nathan Road. It takes around 10 or 15mins to reach.That is why i say this hotel the location are superb. End of my stay i seek help of the receptionist to help me call for taxi,within 5mins the taxi arrived and pick us up only cost of HKD 246 whereby i have 2 big luggages.Overall we love to stay in this hotel and satisfied fof...

The location is so strategic. 1. Take the Yao Ma Tei MTR exit A1 2. It is in ur left hand next to the famous egg turt shop The room 1. The room is kinda small. If 2 persons stay no place to leave ur luggage open together. 2. They creatively decorate the room in very zen style. And provided an iPad next to the bed. We use it for entertainment such as YouTube is just nice. The front desk staff1. I stay there for 4 nights. Everyday I met different peoples , but all of them are very helpful and friendly. Coming down/ Going to airport1. Taking bus A21 just outside the hotel road side bust stop. 30min can reach airport. So much easier then taking MTR to airport , take longer time and need to change the train. Food surroundings:1. Opposite got one famous wantan mee must try2. Dim Sam pls search London Chinese Restaurant 6 minutes walk from hotel. 3. Red Tea ping shi- milk tea and typical local foodShopping 1. After dim sum at London Chinese Restaurant , just walk across the main road is the Lang Ham shopping mall at Wong Kok. Yao Ma Tei MTR Red lineThis red line is the main line across the city, hassle free to run around Kowloon and Hong KongHong Kong must visit place: 1. You may skip all the temple. For Chinese it looking the same in our country. 2. Central Tai Kwun/Graham Street u can explore whole day here. Together 7 min walk to Central MTR entrance surrounded by many impressive skyscrapers. 3. The Peak u can go in the evening. Night view...