Nock - Reserved Residences — Hotel in Medellín

Do not book with Nock / Standout Rentals. Serious maintenance failures and they refuse to take responsibility.

We paid $1,173 for 8 nights in Unit 702 and experienced: Water flooding inside the apartment during rain (see photos) Damp walls with excess humidity throughout our entire stay - never fixed Sewage smell from bathroom Serious internet connectivity issues throughout the week First night ruined by severe noise - couldn't sleep Ongoing noise violations despite their "strict 10pm quiet policy"

We reported everything immediately with photo and video evidence. A technician came but completed zero repairs during our 8-day stay.

After checkout, we requested reasonable partial compensation. Standout Rentals: Refused any refund Blamed "severe weather" for water infiltration (a properly maintained apartment doesn't flood during rain) Offered only a discount on a future stay Refused to provide management contact when we asked to escalate

Their response when confronted? "Not authorized to issue refunds" and "our policies don't allow it."

The building location and staff are good, but Standout Rentals does not maintain their properties and will not take responsibility when things go wrong. For over $140/night, this is completely unacceptable.

Save yourself the hassle and...

Amazing place. It is located far from the noisy night life but walkable to great restaurants. There is a big construction going on behind the building but the doors and windows isolate noise by almost 100%||Everything inside looks like new and they did a great job with the cleaning.||There is a physical Frontdesk so it is very easy to communicate with the staff.||Booked for...

Very nice place. It’s only one year old. Everything’s in great shape. I love the wrap around balcony. I wish the units had washer and dryers. Also be aware that they are building a new hotel next to this place so you will hear a noise in the morning and all day probably for the next six...