Dvorak Spa & Wellness hotel Karlovy Vary by Axxos Hotels — Hotel in okres Karlovy Vary

This was the most unfriendly and non professional welcome and check-in since ages in this hotel. After having had lot of problems to get a firm booking by mail (more than two weeks !). We went to the address given. This leads in the middle of nowhere, impossible to contact the reception, phone not answering (12 calls..). Hopefully a client let us know to go by feet - to the reception of the hotel which was a long way from the car. On arrival at the reception the first words of the lady was : "you have to pay first". I indicated that I wanted the adress of the lobby of the hotel in order to bring my car there and take my luggages out. She never accepted to give me that information. Repeated 5 times : " You have to pay first". Did not even look to my reservation number, asked me to provide again all my details (phone, name, adress etc) that were given already. asked to check this on my passport. Totally upset by this attitude, and after 950 km I just decided to pay. I was then given my key and the room number. That was all. Did not get any information about the hotel, breakfast, check out time what soever. The room was not the kind of room I wanted. The parking place I requested during the booking by mail was indicated to be available. But in fact I had to move the car again 500 m from the hotel, in a very very steep road. The lady just repeated as a machine, 3 times "there is no more parking place, you have to park elsewhere" In the room the bathroom was not clean. (see pictures !!). A reading lamp next to the bed was missing in the room. We told the reception about it and the same lady said "it may be a connection problem". So we just said : "No, a Lamp is missing. we want a lamp to read in the bed." but she did not care. I have never been in contact in a FOUR star hotel with such an attitude. Not speaking about the extremely heavy process to get the room booking. Thanks to Axxos Hotel for welcoming tourists from France .. (950 km) with such a poor professionalism. It is a scandal and a shame. The lady at the reception may try to find another job (in a jail Perhaps ?) Where are you recruiting people unable to smile, welcome people, try to help and also sh... on clients issues, demands and requests ?

Wouah.. the Czech way of welcoming people ? What a great experience !!! Thanks Axxos hotels . Not speaking about the price...

This was the most unfriendly and non professional welcome and check-in since ages in this hotel. After having had lot of problems to get a firm booking by mail (more than a a week !). We went to the adress given. This leads in the middle of nowhere, impossible to contact the reception, phone not answering (12 calls..). Hopefully a client let us know to go by feet - to the reception of the hotel which was a long way from the car. On arrival at the reception the first words of the lady was : "you have to pay first". I indicated that I wanted the address of the lobby of the hotel in order to bring my car there and take my luggages out. She never accepted to give me that information (!). Repeated 5 times : " You have to pay FIRST". Did not even look to my reservation number, asked me to provide again all my details (phone, name, address etc) that were given already. asked to check this on my passport. Totally upset by this attitude, and after 950 km I just decided to pay. I was then given my key and the room number. That was all. Did not get any information about the hotel, breakfast, check out time what soever. The room was not the kind of room I wanted. The parking place I requested during the booking by mail was indicated to be available. But in fact I had to move the car again 500 m from the hotel, in a very very steep road. The lady just repeated as a machine, 3 times "there is no more parking place, you have to park elsewhere". I had to pay the parking on top, which was not what was indicated on the phone during the booking process. In the room the bathroom was not clean. (see pictures !!). A reading lamp next to the bed was missing in the room. We told the reception about it and the same lady said "it may be a connection problem". So we just said : "No, a Lamp is missing. we want a lamp to read in the bed." but she did not care. I have never been in contact in a FOUR star hotel with such an attitude. Not mentionning the fact that we had no smile, no "welcome" or anything part of a normal and professional way of receiving guest. Not speaking about the extremely heavy process to get the room booking. Thanks to Axxos Hotel for welcoming people the first time in Karlovy Vary ! congratulations. Room 223 - stay 2 to 3 sept / And the COST ! 4,548 Kč...

This was the most unfriendly and non professional welcome and check-in since ages in this hotel. After having had lot of problems to get a firm booking by mail (more than a a week !). We went to the adress given. This leads in the middle of nowhere, impossible to contact the reception, phone not answering (12 calls..). Hopefully a client let us know to go by feet - to the reception of the hotel which was a long way from the car. On arrival at the reception the first words of the lady was : "you have to pay first". I indicated that I wanted the address of the lobby of the hotel in order to bring my car there and take my luggages out. She never accepted to give me that information (!). Repeated 5 times : " You have to pay FIRST". Did not even look to my reservation number, asked me to provide again all my details (phone, name, address etc) that were given already. asked to check this on my passport. Totally upset by this attitude, and after 950 km I just decided to pay. I was then given my key and the room number. That was all. Did not get any information about the hotel, breakfast, check out time what soever. The room was not the kind of room I wanted. The parking place I requested during the booking by mail was indicated to be available. But in fact I had to move the car again 500 m from the hotel, in a very very steep road. The lady just repeated as a machine, 3 times "there is no more parking place, you have to park elsewhere". I had to pay the parking on top, which was not what was indicated on the phone during the booking process. In the room the bathroom was not clean. (see pictures !!). A reading lamp next to the bed was missing in the room. We told the reception about it and the same lady said "it may be a connection problem". So we just said : "No, a Lamp is missing. we want a lamp to read in the bed." but she did not care. I have never been in contact in a FOUR star hotel with such an attitude. Not mentionning the fact that we had no smile, no "welcome" or anything part of a normal and professional way of receiving guest. Not speaking about the extremely heavy process to get the room booking. Thanks to Axxos Hotel for welcoming people the first time in Karlovy Vary ! congratulations. Room 223 - stay 2 to 3 sept / And the COST ! 4,548 Kč...