Courtyard by Marriott Pilsen — Hotel in okres Plzeň-město

I stayed here for 4 nights on my first visit to Pilsen, which is where my husband does occasional work placements. I was joining him on this occasion.|So as far as Trip Advisor reviews go I need to leave the accommodation, dining and facitlies until after I have written about the staff who are totally the Icing on the Cake at this already commendable hotel.|All the reception and restaurant/bar staff are the best, with particular mention to Alina, Andrea, Vanessa and Krystyna on reception and Helena and Freddie in the bar. They are the most friendly, happy and helpful hotel staff I have encountered. All happy to assist, advise, and even just chat. Amazing.|As far as the actual hotel goes, we had a Jnr Suite which is very comfortable with the additional space for a sofa and table to relax in. I is kept extremely clean and stocked with the usual Marriot amenities, towels, coffee and tea.|The breakfast is a good selection for all tastes without being overwhelming. Fresh coffee offered on arrival with a good selection of fruit, yogurts, meats, cheese, bread, pastries and pancakes as well as hot offerings of eggs, bacon, sausages, beans etc. Also in here the staff go out of their way to ensure you have all that you need.|I used the gym on a daily basis and this is totally sufficient, clean and has modern, working machines and open 24/7 which I always appreciate as this allows guests to plan their sightseeing, excursions etc and still fit in a workout if desired.|Location is fantastic and only minutes from main square, plenty of sights and a wide choice of restaurants, bars and café’s.|These things are what keeps guests returning time after time and I 100% plan to be booking again in the near...

We used the hotel as a base for various excursions in the surrounding area. For this purpose, the hotel is perfectly located directly on one of Pilsen's main roads. Unfortunately, this also means that you can hear the loud traffic when the window is open.

This also applies to guests in the old town, where the many bars and restaurants can be a little noisy. On the other hand, the hotel is also very well located in this respect, as it is only a few meters to the old town of Pilsen.

As a Marriott bonvoy member, we were able to enjoy an included breakfast. A nice gesture from the hotel, as this is not normally the case at a Courtyard. We had asked for a quiet room. This request was granted. Unfortunately, there was no room upgrade as part of our membership.

The room was not overly large. But it had everything you need. The room was clean. We were very surprised that you can get water for free in the hallway with the water carafes provided.

The breakfast was ok. There was actually everything, although the selection was not overly large. It was a pity that the buffet always differed slightly from day to day, which is why you got bananas on one day and not on another, for example. One packaged yogurt had already expired a few days ago. Perhaps a little more care could be taken here. It was only on the last day that we were asked if we would like an omelette. It wasn't clear to us until then that this was also available for breakfast.

The team was friendly.

We can recommend this property as a base for any trip to Pilsen and...

Not gonna lie, I was pretty disappointed. This is far from the Marriott and even Courtyard experience I’ve come to expect.

First off, this was the first hotel in a very long time where I didn’t find any water in the room. Apparently it’s not part of their policy, which is weird and disappointing, since other Courtyard hotels leave water in your room every day. When you arrive there after a long trip, it really is a small gesture that matters a lot.

Moving on, the hotel was extremely noisy. The walls and door seemed made out of cardboard, because I could hear all my neighbors and all the running and screaming in the hallway. I honestly haven’t had an experience like this even in much cheaper hotels.

And finally the breakfast was pretty disappointing. Not just the lack of options but the quality as well. Some products seemed old, leftover from the previous days.

On the plus side, the location is good, close to the action, with some nice restaurants in the area, and the train station is also close-by. Can’t say much about the view from the room, since my room didn’t have...