Falkensteiner Hotel Prague — Hotel in Prague

To the Hotel Management,

Greetings,

I would like to express my deep dissatisfaction with an unpleasant experience I had during my stay at your hotel, specifically at the café located within the premises.

One day, I went to the café intending to enjoy a drink I had brought with me from my room, something I had done on previous days without any issue or objection from the staff. As I sat down and took out my cigarette pack—without even lighting a cigarette—I was approached by a staff member who rudely asked if I was going to smoke and told me that bringing my own drink was not allowed. I tried to explain my situation calmly, but he seemed uninterested in what I had to say. He then threw the menus on the table and said, “This is a café,” before walking away in a disrespectful manner.

I believe the matter could have been handled more politely and professionally, especially considering that I am a guest at the hotel and expect a level of service that reflects the reputation of your establishment.

In addition to this incident, I would also like to mention some concerns regarding the room conditions during my stay. Upon check-in, the room was extremely hot. I contacted reception to adjust the temperature, and while someone was sent to assist, the issue was not resolved. For the first two nights, the room remained uncomfortably hot. Then, for the remaining three nights, the room became extremely cold, with the temperature dropping to 20.4°C, and I was unable to adjust it myself. This made my overall stay quite uncomfortable.

I kindly ask that you review this complaint and take the necessary actions to improve the guest experience and ensure such issues do not occur in the future.

Note if you are clusterphobic the toilet is extremely un comfortable as for the toilet was next to the shower box and it was extremely clustered , the wasn't working unfortunately I tried to tell the receptionist to call a technician to fix the issue with the phone also...

Honestly I hate leaving bad reviews, because I’m a business owner myself and I know that it’s not nice for the business. But no choice here. We came to this hotel after 12 hours flight from Texas. We are not a young couple and my wife has a very bad knees and inflammation. So probably you can imagine how we felt. We booked this place for one night, because next day we were heading to karlovi vari I went on their website and booked it without paying attention to details. So instead of booking for October, I accidentally booked for November. Came to the place and then it’s started. We cannot refund you, you have to purchase stay for today and then also November stay can not be canceled. I understand 24 hour cancellation sometimes do not approved , but months in an advance??? Really? They offer us a room for one night for almost $200 which is extremely expensive for Prague. It’s a hundred of choices for hotels around $50-$70 but because we were sooo tired and literally in pain , we just booked it. I’m just had this feeling that they just played us. So basically for one night it was $200 plus they didn’t want it to refund for the made by mistake November reservation, which is just outrageous! Finally they promised to cancel November reservation after emailing back and forth. Like I said I’m a business owner myself and my preference is a CUSTOMER! Make customer feel good, isn’t this a rule for the any business owner? Anyway, it was our first time visiting Prague and it’s started very unpleasant. Hotel itself has a great location. Room is clean. But please improve how you work with a guests , especially elderly...

Gem in Prague – Outstanding Hotel with Exceptional Cocktails

We recently had the pleasure of staying at this wonderful modern hotel in Prague that exceeded all my expectations. From the moment I walked in, I was captivated by the elegant and amusing murals that adorned the walls, adding a unique and artistic flair to the entire experience. The attention to detail in the decor was truly remarkable and set the perfect tone for a relaxing and enjoyable stay.

One of the highlights of my visit was undoubtedly the bar, where Ben and his talented team work their magic. The cocktails they create are nothing short of extraordinary. Each drink is a work of art, with flavors that are both unique and inspired by various parts of the world. It’s clear that a lot of passion and creativity goes into every cocktail, making each one a memorable experience. The team behind the bar is incredibly friendly and engaging, adding to the warm and welcoming atmosphere of the hotel. The Spa and sauna area is also exceptional.

The location of the hotel is also ideal, situated right in the heart of Prague. It provided easy access to all the city’s major attractions, making it a perfect base for exploring.

Overall, I highly recommend this hotel to anyone visiting Prague. The combination of beautiful design, outstanding service, and exceptional cocktails make it a true gem in the city. I look forward to...