Hotel Noir — Hotel in Prague

The placement of the hotel is fantastic, and what attracted us to it in the first place. Access to the Metro is not far, and there are plenty of restaurants, shops, ATMs, and even pharmacies nearby. The hotel itself was a little underwhelming. I did expect it to be a little more modern inside the rooms, but sadly, it wasn't the case. Whilst the overall cleanliness was acceptable, there were various stains throughout the room, most notably on the shower wall where the black tiles had white stains down the wall. Not long after our arrival I attempted to take a shower and within a couple of minutes my husband was shouting to turn off the water as I hadn't noticed it was flooding into our room near our beds; right across the carpet. The drain was not draining at all, and upon inspection, we found it was completely clogged with hair. My husband reported this immediately to reception, who said they would send someone soon to look at it. Over an hour later and nobody had arrived, and we wanted to leave to have something to eat. We mentioned it again to the reception on the way out. The receptionist informed us that somebody probably couldn't come to fix it until the next day or even the day after (our last day). My husband said if it wasn't fixed in the morning, we would need another room as being unable to use the shower(the only washing facility) was not ideal for a 3 night stay. Upon returning to the hotel around 7pm, we requested an additional pillow as I had a bad cold and I wasnt able to sleep without extra support. We were informed that we could not have one until the following day as they did not have access to the pillows. This, I found to be very unusual, especially having worked in hotels myself for many years. The next day, late morning, man did arrive to fix it with drain cleaner, and we had no further issues. There was sadly, a very annoying facility in our room, which was a sensor light in front of our door which would go upon any movement to the toilet. It was a very bright light and would disturb everyone in the room if anyone needed the toilet during the night, and funnily enough, it didn't stay on long enough when you needed it to. We could not find a manual switch for it.||Due to illness, I did not partake in the breakfast for the first two mornings, but I did have it on our final morning there. It was very average and I found to be quite expensive for what was on offer, even for Prague. Some dishes were unusual, even for my Czech husband.||Due to the high prices in hotels in Prague, I feel that generally, the issues were small, and we did overcome them. As I was unwell, I did stay in the room longer than intended, and the bed and bedding were very comfortable. I believe lined curtains would be a welcome addition for weary travellers as the sun really shone bright into our room in the early mornings.||As the hotel did not have a restaurant or bar and served a pretty average breakfast, I would most probably look for a different hotel for our next...

This is not a 4 star hotel. There are many issues and nobody seems to care. The AC is old and ineffective, it does not cool the room, it acts like a fan, you get a slight breeze only if you stay under it. The room was hot even after hours of AC being turned on, I had to move my mattress and sleep on the floor, otherwise I could not sleep. We told reception and cleaning crew and they said this is just how it is. The water in the shower is hot or scorching hot. There’s no cold water after the first 20 seconds. Combined with the fact that the room is always hot, it’s super unpleasant not to be able to take a cold or slightly warm shower The room smells bad, like old mold or something The carpet hasn’t been deep cleaned in years - it’s very visible. Last but the most important part : this hotel has no concern about SAFETY MEASURES. There are no smoke detectors. Our children put a towel on a lamp in the room (Yes, we know now it was a mistake, but this was done in the past in other places and nothing happened. Still not a mistake that it worth dying for! ). The electrical wiring is probably very old as well. The lamp caused a fire in the bed headboard and heavy smoke started in the room and then a flame. We called firefighters, hotel evacuated and fire put down. However if my daughter was not awake when it happened, we could’ve all died asphyxiated, because there’s no smoke detector, in the rooms or at least on the halls! By luck we are alive, but the hotel should do something to avoid this in the future. Another example of lack or safety features - the windows at the 5th floor that lead to the roof have no stoppers, anyone can just exit/enter. I travel a lot with work, so I have been in hundreds of hotels, so please believe me when I say that I have reasonable expectations and I understand the connection between price and value. I am not a customer who wants to pay 1 star and receive 5 stars. But the issues here are basic and important. I would never return to this hotel or recommend it to anyone. Please make changes if you care for...

I wouldn’t give this hotel any stars if I could. Air conditioning was promised to be provided on their page on booking.com. It’s the most basic and the only thing that we want for our accommodation during our summer trip. However, the hotel failed to keep the promise and disappointed us throughout our 3-night’s staying. On the first day we arrived, one of the lights in the room was not working. We immediately reported this to their staff and it was fixed the next day. We waited for the help to fix the light until 11:30am on the second day. It was totally a waste of time. Another problem of the room was the door of the toilet was hard to be moved. It was mid-August and the hottest days in Prague. The air conditioner never worked so our room remained in a temperature of 28 degrees at the whole time. It actually felt like above 35 degrees for me personally. The staff promised to send somebody to fix the AC and then broke the promise again and again. Even the manager couldn’t help us since she seems never appear in the hotel. Phone call by the staff also couldn’t help us to reach the manager since she didn’t pick up the phone. The staff didn’t give us any other solutions to help with the ventilation in the room. No fans or room changing were provided even if we asked for it. We had no choice but to opened all the windows in our room to allow some fresh air come in to our room. It was super noisy because of the busy traffic on the street. We could barely fall asleep with sweat and noise. We’ve been having conversation with the staff for at least 6 times during our visit. On the second day, we heard that the AC in all rooms of the hotel had went down. On the last day, we were promised to be replied by the manager and to have compensation for the suffer but no emails were received until now. We were told that there are other 6 hotels being associated with this one. So what I can suggest is to select your accommodation wisely and try to avoid the...