Hotel Praga 1885 — Hotel in Prague

I regret to report that my recent stay at this establishment fell significantly short of expectations for a 4-star hotel in Prague's capital district. Several issues warrant detailed discussion:

Room Classification and Discrepancy: The accommodations appear to merit a 2-3 star rating rather than the advertised 4 stars. The room we received was notably smaller than industry standards for this classification and bore closer resemblance to hostel-style lodging. More concerning was the significant disparity between the room shown in the hotel's internal booking system and our actual accommodation. Upon check-in, we were informed that our originally booked room was unavailable and were assigned an alternative that was decidedly lower in quality and amenities.

Administrative Complications: The check-in process revealed concerning administrative inefficiencies, particularly regarding the city tax collection. Despite documentation showing we had already paid the city tax (50 CZK per person/night) through Booking.com, we were required to pay it again at the hotel. This resulted in a double charge of 400 CZK instead of the correct 200 CZK (for two people, two nights). While this overcharge was eventually refunded the following day by a different receptionist, the initial duplicate charging of an already-paid tax raises questions about their billing practices. Communication was further complicated by the staff's limited English proficiency, making problem resolution more challenging than necessary.

Lost Item and Customer Service Response: The most significant issue occurred post-checkout regarding a valuable personal item left in the bathroom near the sink. Upon discovering its absence, we promptly contacted the hotel and received assurance that we would be contacted via WhatsApp. After three days without communication, we followed up directly. The subsequent interaction was particularly troubling: a staff member initially confirmed they had our shipping address and stated they would send the item, only to later reveal that no item had been found – a sequence that suggests either poor internal communication or questionable professional practices. This situation leaves only two probable scenarios: either the room remained uncleaned between guests, allowing subsequent occupants to remove the item, or it was inappropriately handled by housekeeping staff.

The item remains unrecovered, and subsequent inquiries have been met with repeated denials of its discovery, despite the clear timeline and location of its misplacement. This handling of lost property falls well below the standard expected of any hospitality establishment, particularly one claiming 4-star status.

Conclusion: Given these experiences – from room misrepresentation and billing irregularities to inadequate lost-item protocols – I cannot recommend this establishment. Prague offers numerous alternative accommodations that better uphold professional hospitality standards at similar price points. This hotel's current operational practices require significant improvement to justify its 4-star classification and...

I regret to report that my recent stay at this establishment fell significantly short of expectations for a 4-star hotel in Prague's capital district. Several issues warrant detailed discussion:|Room Classification and Discrepancy:|The accommodations appear to merit a 2-3 star rating rather than the advertised 4 stars. The room we received was notably smaller than industry standards for this classification and bore closer resemblance to hostel-style lodging. More concerning was the significant disparity between the room shown in the hotel's internal booking system and our actual accommodation. Upon check-in, we were informed that our originally booked room was unavailable and were assigned an alternative that was decidedly lower in quality and amenities.|Administrative Complications:|The check-in process revealed concerning administrative inefficiencies, particularly regarding the city tax collection. Despite documentation showing we had already paid the city tax (50 CZK per person/night) through Booking.com, we were required to pay it again at the hotel. This resulted in a double charge of 400 CZK instead of the correct 200 CZK (for two people, two nights). While this overcharge was eventually refunded the following day by a different receptionist, the initial duplicate charging of an already-paid tax raises questions about their billing practices. Communication was further complicated by the staff's limited English proficiency, making problem resolution more challenging than necessary.|Lost Item and Customer Service Response:|The most significant issue occurred post-checkout regarding a valuable personal item left in the bathroom near the sink. Upon discovering its absence, we promptly contacted the hotel and received assurance that we would be contacted via WhatsApp. After three days without communication, we followed up directly. The subsequent interaction was particularly troubling: a staff member initially confirmed they had our shipping address and stated they would send the item, only to later reveal that no item had been found – a sequence that suggests either poor internal communication or questionable professional practices. This situation leaves only two probable scenarios: either the room remained uncleaned between guests, allowing subsequent occupants to remove the item, or it was inappropriately handled by housekeeping staff.|The item remains unrecovered, and subsequent inquiries have been met with repeated denials of its discovery, despite the clear timeline and location of its misplacement. This handling of lost property falls well below the standard expected of any hospitality establishment, particularly one claiming 4-star status.|Conclusion:|Given these experiences – from room misrepresentation and billing irregularities to inadequate lost-item protocols – I cannot recommend this establishment. Prague offers numerous alternative accommodations that better uphold professional hospitality standards at similar price points. This hotel's current operational practices require significant improvement to justify its 4-star classification and...

Utterly poor management! Utterly poor clients’ assistance from Managerial perspective!||||Manager Jakov is not there to solve the quests’ issues, but for adding additional problems and worries. I did not want to get personal, yet this gentleman did not leave us a chance to leave a nice review here. ||||We’ve booked a spacious room with a king size bad and a bath. Initially, we’ve got accommodated into a tiny room - totally different from what we’ve booked - with no prior notice. ||||When we’ve informed the gentleman on the reception desk, he tried to help us out, yet there were no rooms up to the standards we’ve booked due to fact, they had some issues with canalization. ||||Guests need to be informed in advance in cases like that!||||We’ve talked to a Manager in the morning, Mr Jakov seemed to be very busy, hence we had to wait. Once we described the situation, he assured us, he will fix the issue by the evening. ||||What we were promised:||||1. a nicer room up to the standards we’ve booked||2. a refund for the inconveniences caused by Hotel’s discrepancy ||||What we’ve got:||||1. actually a bigger and a really nice room , yet there was an unbearable strong vinegar smell there||2. no bath in the bathroom ||3. no information regarding the refund||||We came back to conversations on a reception desk, they had no other rooms to offer, therefore we stayed in the old smaller room and were promised, the Manager will be there in the morning to discuss it further. We’ve also asked the staff to notify the Manager, we’re going to talk to him in the morning, so he can make a space for us and prepare some solutions. ||||Jakov did not show up in the morning. ||Accordingly, we’ ve presented the issue to the 5th person from the reception desk. ||We were not shared the Manager’s contact details as we wanted to contact him ourselves, yet got assured, we will get the nicer room in the evening.||||In the evening we’ve got the same room with a strong vinegar smell again. We’re staying till 22d October and wanted to grasp the Higher Management attention to the the way the Manger is treating the Guests.||||We had to waste our precious time on:||||- Endless discussions on the front desk with different people ||- Looking for a Manager Jakov, as if he was the major Prague’s tourist attraction :)||- Moving our stuff from one room to another several times ||- Dealing with a vinegar smell with perfume and palo santo ||- Mastering the art of a strong will and patience during vacations ||- Writing the negative review||||Dear Higher Management,||||I kindly ask you to pay more attention to the way your Clients are treated, and provide some trainings for the Manager on how not to escape from the problems and get things done.||||We’re expecting apologies and a...