Manon Les Suites — Hotel in Copenhagen Municipality

All in all, this place is amazing and definitely worth trying for a couple of nights. The interior and design, the large gym, the heated pool and the sauna/steam room area make this place really unique. However, there are many minor details that make the experience a bit less exclusive, most importantly a sub-par service. PROS: The design of the rooms and the hotel overall is just amazing, you really feel like you are in Morocco. The indoor heated pool is the gem of the whole place and hundreds of plants on all floors and around the pool make this area an oasis. The gym is VERY large and well-equipped and has a boxing ring in it - we have not tried this area, but looked like an experience on its own. The sauna and steam room are great. You have to go to the top floor, go to an outdoor terrace first, so they are outdoor (so prepare for some chilly moments when you are going during the wintertime). They provide towels, slippers and eco body scrubs for free, which makes the experience exclusive. The design of the rooms is well-done. Nice colors, nice furniture, nice lighting, nice materials. It really feels like they spared no expense on these things. We ordered some desserts via room service. They were excellent and quickly delivered! CONS: We travelled as 2 couples and booked the family suite. Our understanding was that there would be 2 bedrooms in the suite and there will be a place to hang out for all of us. Upon entering it became clear that this was not a suite at all, but in fact two separate rooms: you enter a door to a small 1 sqm area from which two locked doors lead to two separate standard rooms. We felt a bit cheated, as the suite cost more that 2 standard rooms, and end of the day we still had to basically just pick one of the standard rooms to hang out. Annoying! The receptionist was not very professional - during check-out she accused us that we smoked in our room, which we definitely did not do (we did smell some smoke in the hallway when we checked in though). When I clarified that all of us are non-smokers she sort of did not believe me and gave me the eye - it was weird! We arrived 40 mins before the check-in time (3 pm). We asked the receptionist if we could check-in, but we could not. Then we asked if we could use the pool area and that was also not allowed. For a 5-star hotel, we would have expected more flexibility - why for example not let us use the pool for those 40 mins?? The pool area is nice, but different compared to the videos they post on social media. Less lounge beds to lay down on, and no bartender to make drinks next to the pool. It was a lost opportunity for us and the hotel in my opinion that there was a bar with some ingredients on top but totally unmanned. This makes their PR marketing video misleading. The bathroom was full of very nice eco products, but it was a bit unclear whether these things are there to use or there to buy. E.g. obviously the soap and lotion are there to use, but there are toothbrushes and natural deodorants which we did not know whether we have to pay for or not (hint: you have to pay for EVERYTHING). There was no soap in the shower - they forgot to fill it in before our arrival. The bath-robes had some holes on it and were a bit old and used. When you exit the elevator there are some weird changes in the floor level. Only a couple of centimeters, but enough so you trip. Breakfast is not included (perhaps it should be...

Highly recommend this Eco Friendly hotel when you visit Copenhagen. I travel solely this time and truly enjoyed my time here in this hotel! It's certainly great for friends and couple for a getaway!

All front desk team are super helpful from the moment I made my reservation and throughout my stay! Particularly to Sophia, she's simply a great asset to this hotel. Never too much of trouble for her, arranged all my taxi for me and giving out tips.

I stayed in room 204 which is on the 2nd floor where the jungle pool is, the team kindly put me in this room as I was concerning about the noise level after reading a few Google reviews after I made my reservation! I must say there was simply no noise issue whatsoever during my 3 nights stay here. I checked in on Saturday and the atmosphere was amazing in the pool area, certainly the music was a lot louder but it did not disturb me in any way while staying in my room.

The room was facilitated with anything you could think of but more than what you would expected from a hotel. I really feel like being home! Minbar, fridge, safe located as soon as you walk in. Recycle plastics water bottle for guest to fill up tap water and take it on the go if you are out about for a tour in town.

Separate living room with leather sofa and cushions, TV and Marshall branded speaker. Body length mirror in the living room as well.

My bedroom was very spacious with windows facing the residential area(super quiet), the bed and pillows are comfortable. Extra cushions for the bed. There is also a TV located at the end of the bedroom. I am not someone actually watching television but it would be super useful for anyone likes it.

Indoor slipper, bathrobes, hair dryer, and a separate wooden storage are all included in the room. I found the wooden storage is super handy to keep my luggage inside so it's out of the way for myself and the housekeeper. Storage shelves for shoes, and open hanging shelve for clothes.

Bathroom is well equipped with everything, I meant literally anything you could think of. Liquid hand soap, hand lotion, body lotion, body oil, body wash, shampoo, hair conditioner and cucumber aromatic mist as toilet freshener! You will find all other amenities in the separate drawers, Bamboo toothbrushes, razers, cotton pad, comb and chewing tabs if anyone forgetting their toothpaste.

All the lighting features are very thoughtful throughout the entire room. This is my first time staying in a Eco Friendly hotel and I would definitely be back for another time or chose one of their other properties run by the group.

Room service closes fairly early on Sunday just before 9pm, and the staffs at the jungle bar are all very friendly. Drinks can be expensive but they were all very tasty. I tried a couple cocktails and ordered a bottle of red. The pool is 1.4m in depth and heated the whole time. It's never too crowded there and I managed to did 10 laps on one occasion when I was alone in the entire pool.

The breakfast at the hotel restaurant was included in my package and the food was simply devine! Excellent selection of fresh organic products and the highlight to me was well prepared boiled eggs! They cook them in perfection!

Thank you for this wonderful stay and I would definitely be back in due course! Friends and families who saw my social media stores have already thinking to plan...

Overall not worth the price.

First, the good:

Nice pool and sauna. Nice open-air rooftop. Comfortable bed. Good atmosphere in the main hall, both day and night. The personnel was friendly. Vegetarian breakfast was expensive but good.

The bad:

There were no parking spaces available at all, and nearby public parking is super expensive. We had to look up how the parking zone system in Copenhagen works ourselves, the personnel didn't mention it when I called them to ask about parking. Instead they simply referred us to the expensive parking house close by. Breakfast is not included either, in spite of the high room cost.

There was a weird smell and dreary design in the elevator/staircase/corridors (beside the main hall) leading to the rooms. These spaces were also quite cramped. Our room wasn't connected to the main hall so we didn't get to enjoy it much.

As noted by another user, the shower doesn't have a door/cover and so the water gets all over the place and there's no shower mat for some reason.

There were two wine glasses and a bottle of wine left on the table of each room (we had three), separate from other room goodies. There was no note or anything, every one of us got the impression the wine was made to look like it came with the room. Wisely, we checked the brochure by the other goodies and realised this was not the case. We dodged the bullet, but it still seemed like a cheap trick.

The personnel couldn't help me find a cheap supermarket nearby, even though we saw one very close as we were walking the day after (instead, they referred me to a tourist trap with a very limited expensive selection).

The hotel seems to be organic and eco-friendly in name/image only. There were animal trophies hung on the walls of the staircase. There were two TV sets in each bedroom. The specially branded "organic" toothbrushes came in little plastic bags with text that emphasised how organic they were. I imagine the irony is lost on the hotel manager. The main hall was nice but also seemed like something that would require a lot of heating/maintenance, especially in winter. I haven't looked into what their organic certificate is based on, but I get the feeling it's not very strict. Overall, I got the impression that they want to seem hip and modern, not actually be environmentally friendly because that requires too much effort.

Lastly, their home page is very cluttered and hard to navigate, it also has very limited info. The emphasis again seems to be on appearances.

We had a pleasant stay, but the hotel wasn't worth the...