Collineige — Hotel in Bonneville

This was meant to be the holiday of a lifetime, but it was far from that. We had no tv for 4 days, it needed a new cable had to be ordered, there was not enough hot water for 8 of us so half of us didn't shower for 3 days then had to take turns. Taps in sink sprayed out when on, sink plugs didn't work so it was difficult to wash pots pans, the coffee machine was leaking had to be replaced, there was one champagne glass in the house they had to bring a set. The lack of privacy was horrendous, the staff were at the house every day except for xmas day, it was a total invasion of our privacy, it was a construction site. They then decided to change the hot water service because the tank was no large enough, they needed this for the next booking because it wasn't going to help us we were too far into our 7 day stay. Without asking us if we minded, they spent 2 full days on site replacing the tank. This meant we were without water while they were working on the house. Interrupted our washing as it had to be stopped. They then Organised a cleaner to come in mid through the week without asking us as a favour but it was a hindrance because we could not get into the house because the floors were wet, we had groceries to unpack and had to get our little ones to sleep but had to wait, had they asked us we would have said no thank you but of course we were not asked. We Couldn't sit on the left lounge because you sunk in because the framework was broken. So we had to bring dining chairs into the lounge area. Far from ideal. There were Only 6 dining chairs but there were 8 of us. We had to have our 4 year old sit in a high chair, she was way too big for that. We then found that the house had been left unlocked because the Next door neighbour walked in one night unannounced at 8pm to fiddle with the heating system screaming out to us from the basement area. The heating never worked correctly. After that night we froze during the night. We had to organise our days around the hot water system and cleaner. They did drop in a bottle of champagne and oysters, thinking that should make everything OK. Far from it. It was like they were watching us the whole time, which was just awful. We were Asked on day 4 if we wanted to move to another house, but were never told which house and as we had so much in luggage including 2 babies we said no thank you plus by this time we didn't trust the company, what would we be moving to. Although on our arrival home in one of the emails they showed us the house, looked great but we were never told about this house at the time. We were told on arrival that we had to pay for additional firewood but the advert doesn't mention that, this is for a very expensive house, just outrageous. We were told after booking just before our arrival and we had booked 6 months prior, that Checkin was was 5pm and checkout 10am???? Told on our last day that a refund of 2 full days would be given that day, wasn't enough as far as we were concerned I believed half the week should have been offered, but we accepted the offer, only to be told 20 days later that 800 euros was the offer, not nearly 2 days - 2 days was 2000 euros. In an email they said 2 days was never offered. So now they are calling us liars. Absolutely disgusted. Still haven't received even the 800 euros. There was No outdoor furniture to sit on, the Shower heads sprayed everywhere. It was a complete nightmare this house did not function, although it looked great. We chose this house one of the most expensive, because of the baths it was a huge attraction, but we never got to use the baths because of the hot water situation. We are disgusted with this company, the lack of compassion because of what we went through was very surprising. The emails from this company are rude. They have said the next lot of tenants didn't have a problem? what a comment to make of course they didn't because the house was worked on every day while we were there, so everything was fixed prior to their arrival. Anyway that was...

I recently stayed with Collineige for the second time and at their brand new Simon's Mazot for 3 weeks . I miss that place terribly! It was sooo cute and in Les Bossons which I fell in love with during my stay. It's a quick bike ride/ run from the center of Chamonix and the ride/run back and from town with view of the glaciers along the way turned into one of my favorite parts of my trip. The property even has some adorable vintage bikes i made use of and again this all added to the fabulous time i had, making me feel right at home. The Mazot is directly underneath the glacier with a view at it from the Mazot itself! Absolutely spectacular . The trails were minutes away as well. The Mazot itself was stunning and beautifully designed, inside and out. I have stayed and will stay again very soon at other properties Collineige have and I know any of them will be a home...

We stayed in gorgeous chalet Frasserands near to Le Tour, it is isolated but we loved it that way with our handy driver Locky getting us where we needed to go. While we only had transfers to the ski fields booked the team were always very responsive and flexible if we wanted to add other taxis into our itinerary. This was out second trip to Chamonix with Collineige and the Chefs get better every year! Colleen seems to have some great contacts down under as the first year they were lovely Australians and this year a Kiwi called Whitney Kitchen! I would prefer to 4.5 stars as the location could have been more central but next time I will just stay at one of their more...