Téléphérique Aiguille du Midi — Attraction in Bonneville

Urgent Complaint Regarding Unprofessional Behavior at Chamonix Mont-Blanc, L’Aiguille du Midi - Employee's Aggressive Behavior Incident

Today, 26.03.2024, I had a dreadful experience at Chamonix Mont-Blanc, L’Aiguille du Midi and I am writing this review to bring to the attention of both management and visitors what occurred. Today, at 10:30 AM, I took the cable car to reach an altitude of 3800 meters to visit the indoor terrace and take photos at the Mont Blanc viewpoint. After waiting for 30 minutes in line outside in the wind and another 30 minutes in line inside, totaling an hour, it was finally my turn for a photo. Throughout this time, individuals in front of me took photos either separately or in groups, without anyone insisting they hurry or requiring them to be taken by the employees working there. The line dwindled, and I finally reached the photo spot, with no more than 15 people behind me. However, when I arrived, a man rushed toward me and my partner, informing us that photos could ONLY be taken together as a group. He insisted that my partner was not allowed to take my photo and that I must hand my phone to another employee to take the picture. Despite explaining that my partner could take the photo, he forcefully took my phone and gave it to his colleague, all while shouting that my partner was not permitted to take the photo and that we had to take it together or not at all. After several polite yet firm requests from my end, he further claimed, "the wind is strong, you need to hurry down, we don't have time for individual photos." At least five minutes were wasted on this discussion, time that could have been more productive if he had allowed me to take the photo as he had allowed everyone else in front of me. If his claim were true, we wouldn't have insisted, but there was a restaurant one floor below filled with tourists calmly dining or enjoying coffee, and nobody rushed them to descend. Only we were informed of this restriction. I expressed that we wasted more time arguing, and it would be better if he allowed me to take the photo, and we left without further exchanges. At that moment, he lunged toward me, grabbed my hand to pull me aside, and told me to leave because "I'm not the boss here, and I don't make the rules." I firmly told him not to touch me, that he had no right to shout at me or pull my sleeve, and I stepped back, attempting to defend myself. He then pushed me with full force from behind, verbally assaulted me, and told me to "go back to my country because he makes the rules here." He assaulted me both physically and verbally. I was shocked by his behavior and language. Out of frustration, I burst into tears because I had no other recourse at that moment and no way to defend myself. I felt helpless and shocked at the same time. It became clear to me that the issue lay with this individual, and his reasons had no connection to the weather or my behavior because we had not interacted at all before my attempt to take a photo. His actions stemmed from pure malice or boredom, as he seemed tired of waiting for people to take photos. I observed others taking photos in line without being subjected to the rule of 'group photos only or none at all.' I want to raise awareness about this individual's behavior and his inability to relate to the public. However, his behavior and the fact that he physically assaulted me should not go unnoticed. I don't care about the photos; I care about the horrible experience I had in a resort that aims to be luxurious, considering the notoriety of Mont Blanc peak. I left the area in tears, shocked and traumatized by the experience. I urge anyone reading this message to be cautious of this individual. I also urge management to uphold the promises made when I later filed a complaint and to take the actions they communicated they would...

Aiguille du Midi (Mont Blanc Cable Car) – A Must-Do Modern Wonder

Visiting the Aiguille du Midi is an absolute must when in the Chamonix region — truly a once-in-a-lifetime experience. The cable car journey itself is breathtaking, ascending rapidly through dramatic alpine scenery, but it’s only the beginning of what feels like stepping into another world.

At the top, the scale and sophistication of the viewing platforms and facilities are mind-blowing. It’s a stunning feat of engineering perched at over 3,800 meters, offering unparalleled views of Mont Blanc and the surrounding Alps. You’ll see climbers beginning their glacier hikes, summiting Mont Blanc, or roped together scaling nearby rock faces — it’s awe-inspiring and humbling all at once.

The entire operation is a marvel — a tribute to human vision, perseverance, and ingenuity. It’s hard not to feel deeply grateful to the generations who made this accessible to the public. In every way, this feels like a modern wonder of the world.

The restaurant is a pleasant surprise: a great selection of hot and cold meals and drinks, with prices that are very reasonable considering the altitude and logistics. Everything is clean, well-run, and staffed by genuinely friendly, professional people throughout.

One note: the cable cars hold up to 60 people and can feel quite tight. If you’re able, aim to ride early in the morning or near the end of the day and try to get a spot by the windows for the best views. Those with extreme claustrophobia might find the ride challenging, but it’s short and well worth it.

All in all, this is a truly unforgettable experience — thrilling, beautiful, and inspiring. Don’t miss it.

Note: this is very popular, booking in advance is a must. You will be allocated a tome slot with cable cars running...

A Magical Experience Tainted by Poor Logistics and Service

The natural experience at Aiguille du Midi was magical, and the facilities were excellent, but the logistics and staff service were far below expectations.

You are given a scheduled time to go up, which is perfectly fine. We arrived a bit early, and waiting was not an issue. The journey up was as expected, cramped, but we were excited to reach the summit. Upon arrival, we received a ticket with a number on it, and were told we could return in 2-2.5 hours. I interpreted this as the latest time we could return, and would never have accepted it had I understood it meant being held hostage for 1.5 hours at nearly 4000 meters with altitude sickness.

As mentioned, the sights were worth seeing, but once we were done and tried to leave, we went to the gondolas. We asked if we could go down, and were told no, we had to wait for our turn. The current turn was number 20, and we had to wait until 28, 1.5 hours later.

I mentioned I had a headache, and the staff member responded, "many people have headaches here." This is not how you address someone who has paid a lot of money for an attraction. Mild altitude sickness doesn't improve this, and being forced to sit in pain for 1.5 hours after paying over 70 euros is unacceptable. At the very least, some capacity should be reserved not only for mountaineers but also for tourists who have paid a lot to see the Alps and not to sit for hours with altitude sickness.

The staff should, at the very least, be able to communicate more effectively, and in...