Hotel Henri IV Rive Gauche — Hotel in Paris

Truly disappointing.||Firstly we picked this hotel for its location and that is beyond question. When we booked though we called the hotel and I spoke to Samba. While we only needed a single and a double we booked 2 doubles as these were the only type that had the street view. Samba assured me he would add the request for a view. When we arrived, the hotel had our booking all wrong and insisted we hadnt paid for breakfast when we had. Also that we had a twin room when we didn’t. They had no note of the request for views. The rooms allocated (103 and 104) were just terrible dark rooms each facing into a dark, dismal air shaft. Immovable privacy blinds left the room so dark that even in daytime we needed to turn on the light to see. Truly terrible. Very large bathroom but that was no consolation. We spoke to Samba at reception and he accepted he had ‘probably’ spoken to us but was unapologetic for failing to make the request as he had promised. For the last night the manager moved one room to a view. The breakfast at 16 euros pppn is really not worth is as super basic - better to go to a nearby cafe.|I really wouldn’t go back to this hotel again in case we got those rooms but to be clear if you were lucky enough to be allocated the few front facing rooms then these are lovely. Would make more sense to charge a superior rate so customers can distinguish between the room types and have a reasonable expectation of what they will get. |Overall this hotel needs more oversight from the owners to understand the...

This hotel has the poorest customer service. I have stayed in many hotels in different parts of the world and I have not experienced such awful customer service. I booked through their website a week-long stay at their hotel. Unfortunately, 2 days before our trip to Paris, I found out that I have breast cancer. So I emailed them right away and asked if my reservation can be cancelled and get a refund as I paid in $1900 in full already. I got a response that they cannot give any refund. I asked for a credit for future stay or even a discount. Nope! They can’t do that. There was not a word of care to say “I’m sorry about your diagnosis.”

A few days my scheduled arrival, I got an email about welcoming me to their hotel when I already told them I cancelled already. Then I got another email thanking me for staying at their hotel. When I called, the receptionist told me that they only send generic or automated messages. But they can take time to respond to say they’re not giving refunds.

So I finally got a chance to call their office and spoke with a receptionist. I was looking for a manager to share my feedback and frustrations with. I was told that the manager is not around. So I asked for the manager’s schedule to which I was told that they don’t really know when the manager comes. What kind of a hotel does not have a manager in the office and staff who are oblivious to when the manager comes in.

They lost a customer. It is the lack of a personal service to customers that is most...

Attentive staff who speaks good level of English. Perfect location for tourism but also for business. I had a meetings marathon all over the city and the central location of the hotel, near 2 metro stations, was very convenient. Rooms are big (for Paris standard), the bed is confortable, the noise isolation is good too (no noise from neighbors, minimal noise from the street (considering the area) and no ventilation / lift / corridor noises). The price of the drinks in the minibar is reasonable. The TV is small but I never use TV in my hotel room so I don’t care. The desk is confortable for working. 4G reception is good. WiFi is free and fast, there are usb sockets by the desk and enough power outlet near the bed. the desk is comfortable for working. The view from my room (602) was nice too. The breakfast buffet is good value for money and the croissant are tasty. There is a nice café up the street (le quartier général) where the croissants are very tasteful and the hot chocolate very good, and the price are good and the staff is smiling (all of that combined in one cafe is hard to find in Paris). what to improve? Add Q-Tip in the bathroom, offer an ironing service to get a suit jacket ironed on the spot, they gave me an iron board and an iron to do it myself, which is nice, but I actually more equipment to do that (maybe a steamer would have worked better, I don’t know, but even with a YouTube video tutorial, I failed to get my suit jacket...