Pullman Paris Tour Eiffel — Hotel in Paris

An Unforgettable Stay at Pullman Paris Tour Eiffel!

My recent stay at the Pullman Paris Tour Eiffel during the last week of May 2025 far exceeded all expectations, proving that a "5-star review" is truly an understatement. While I initially approached the booking with some reservations, given certain past experiences with Accor properties, this particular hotel stands in a league of its own, arguably surpassing many traditional 5-star establishments.

The location is exemplary, nestled in a quiet yet vibrant area of Paris, boasting notable neighbors like the Australian Embassy. Essential amenities, including shops, subway stations, pharmacies, and bistros, are conveniently accessible within a 5-6 minute walk. For reaching major cultural attractions, an Uber ride typically takes 10-15 minutes, depending on traffic, with fares ranging from 14-18 euros per trip.

Exceptional Service from Arrival to Departure: Upon arrival, Lilian provided an exceptional welcome. Her demeanor was a perfect blend of friendliness, politeness, and efficiency. Despite my early arrival before 1 PM, my room was prepared. When I expressed a preference for a different location due to its proximity to the elevators, Lilian promptly arranged for an alternative, which was ready in a remarkable five minutes. During this brief wait, I was kindly offered a complimentary drink at the ground floor bar and restaurant.

My room on the 8th floor was impeccable, exceeding the visual appeal and spaciousness depicted in promotional images. The view was spectacular, the bed supremely comfortable, and the room temperature perfectly regulated. The inclusion of top-of-the-line Grohe and Hansgrohe shower fixtures further underscored the hotel's commitment to quality. The entire property truly exudes a sense of premium craftsmanship. A particularly noteworthy aspect was the superior soundproofing, ensuring zero noise from adjacent rooms or floors – a key factor in my selection of this hotel.

Culinary Excellence and Unparalleled Attention: The dining experience, overseen by Adam, whose leadership by example is evident, was extraordinary. The restaurant staff demonstrated remarkable attentiveness to every guest, creating a truly personalized experience. I felt as though I was treated with the deference reserved for royalty. The breakfast spread was the most diverse and highest quality I have ever encountered, featuring at least five varieties of fruits, hams, cheeses, pastries, yogurts, nuts, and cereals – a comprehensive selection presented in abundance and with impressive freshness. Each guest was assigned a designated table, and even during peak occupancy, staff members consistently greeted me as if I were their sole focus, taking the time to politely inquire about my needs and offer espresso or other beverages. This level of personalized service in a busy environment is exceptionally rare.

The commitment to guest satisfaction extended to delightful surprises. For my birthday, the hotel discreetly sent complimentary champagne and cake to my room. Subsequently, Padhi, the bar manager, upon learning of the occasion, also extended a complimentary champagne offering. Another round of complimentary fruits and drinks was provided on my final day, further solidifying the impression of outstanding hospitality.

The unwavering dedication of the staff, notably led by Lilian, Adam, and Padhi, in providing this level of customer care and focus, especially within a 4-star establishment, is genuinely unparalleled in my experience within the industry.

If your travel philosophy leans towards experiences where every detail is perfected, where comfort meets sophistication, and where service anticipates your every need, then this hotel comes with my enthusiastic recommendation. It's more than just a place to stay; it's a destination in itself for anyone who truly values top...

Where do I begin? I chose the Pullman Hotel for my birthday trip with the expectation of a luxurious experience and a stunning, unobstructed view of the Eiffel Tower. Unfortunately, my stay fell far short of expectations. Upon arrival, we were forced to wait nearly eight hours for our room due to an early flight. Prior to our arrival, I had communicated this via Booking.com, asking if early check-in could be accommodated. While one receptionist promised to notify us when a room became available, another later suggested we pay €189 for a classic room for just 5–6 hours — an offer that felt exploitative considering our circumstances. Once in the room, we were met with unbearable heat, and the air conditioning was completely ineffective despite multiple attempts to adjust it. The bed and pillows were extremely firm and uncomfortable, which added to our frustration. While we went out to explore Paris, we expected housekeeping to service the room. Disappointingly, the room was not properly cleaned — only the beds were made, and no thorough cleaning was performed. We attempted to contact the front desk several times but received no answer, forcing us to physically go down to the lobby each time we needed assistance. The lack of responsiveness was completely unacceptable for a hotel of this caliber. Additional charges added to our frustration. There is a $5 room service fee for any item delivered — even something as basic as ice, despite the hotel not offering an ice machine. Charging $5 for a bucket of ice is, frankly, ridiculous.

We also had an unpleasant dining experience at Frame, the hotel’s in-house restaurant. A meal ordered well-done arrived undercooked, and although the manager later offered a complimentary salad as an apology, it too was stale and old.

Most concerning of all was the security issue — an intoxicated stranger entered our room, seemingly by mistake. This raised serious questions about how secure the premises truly are.

Lastly, the view — which was the highlight I had most looked forward to — was not as advertised. Despite paying $2,700 for a room supposedly offering a premium Eiffel Tower view, the visibility greatly varied depending on where you stood on the balcony.

Upon checkout, I was informed that my total charges were $470, but my card was later charged over $500. I questioned this discrepancy and was assured I would only be charged the lower amount — yet another unresolved issue to add to a long list of disappointments.

My experience at the Pullman Hotel was deeply unsatisfactory. The service was lacking, the room was uncomfortable and poorly maintained, the front desk was unresponsive, and the restaurant staff were unprofessional and inconsistent. For the price paid, this was a completely underwhelming and frustrating experience. I strongly urge hotel management to address these issues promptly and take meaningful steps to improve the guest experience. Until then, I cannot...

I stayed 9 nights at the Pullman Paris Tour Eiffel. I extended my reservation because I wanted to believe this hotel lived up to its reputation. It doesn’t.||At 12:30 AM, while I was asleep, the hotel called my room multiple times, demanding I come downstairs to pay for dinner—even though I had already asked for the charge to be added to my room and the hotel had already charged my card over €500 in other incidentals. They even proposed coming up to my room—an outrageous breach of boundaries. I agreed to pay, and they never showed up. Then they called again. Then again. By the third call, I was wide awake, livid, and had every right to be.||Even worse, I had earlier reported a structural issue in the bathroom: the wall-mounted soap dispenser was installed directly under the rainfall showerhead, causing water to leak into the wall. Mold, rust, and swollen grout were already visible. I sent a detailed written report explaining the risk, and I offered a fix—simply reposition it to a dry wall. They moved me to another room, which seemed like an effort to make things right.||Instead, they reinstalled the same defective dispenser in the exact same dangerous location—and then re-rented my original room, still unrepaired, to another guest. Nothing was fixed. They never intended to fix it. They just wanted me to stop asking questions.||If that’s not enough, let me describe the “fitness center” they promote:||The heaviest dumbbell is 12 kg.||The room is a converted basement closet with poor ventilation and barely enough space to stretch.||No foam rollers, no functional equipment, no open space for mobility work.||Cardio machines are outdated, and the ceiling is too low for overhead movement.|||They promote this hotel as a place for Roland-Garros athletes and guests. As someone who came to Paris for the tournament, I can say: no serious athlete would train here, and no guest deserves this experience.||This is not a 4-star hotel. It is a 2-star facility dressed in a fancy uniform. And the service—especially the way they handled my midnight “payment” incident—proves they are not trained to serve, anticipate, or respect their guests.||I will not return. I will never stay at a Pullman/Accor again. And I strongly advise anyone reading this to stay elsewhere.||🎾 Match Recap: Pullman vs. Guest||🕛 Set 1: Midnight Harassment — Pullman breaks serve at 12:30 AM.|🚿 Set 2: Mold and Leaking Walls — Guest slips but holds.|🏋️‍♂️ Set 3: Fitness Center Reveal — Pullman double faults (12kg max).|☎️ Set 4: Repeated Phone Calls — Guest smashes racquet.|👨‍⚖️ Final Set: Public Reviews — Guest goes on the offensive, tagging @Accor and @RolandGarros.||Final score: Guest wins by walkover—Pullman defaulted on hospitality.||#ParisHotels #AccorHotels #PullmanParis #HotelFail #RolandGarros |#TennisTravel #HospitalityMatters #TravelScam #4StarMyAss |#MoldInMyShower #ExpediaVIP #AccorDisaster #LateNightHarassment |#NotLuxury #WTA #ATP...