Holiday Inn Express Tbilisi Avlabari by IHG — Hotel in Tbilisi

We booked two rooms in name of Mr. Alok Garg for 06 nights each for two couples from 08-14 April 2025 through reputed travel agent. We are frequent travellers to various part of the world (at least 4-5 trips world-over places per year). The experience to stay in this property was not good for the following reasons. :||1) The front desk staff was not cooperative right from checkin at 1.30 hrs on 09.04.25 with a attitude of take it or leave it. This attitude continued later as well except 1-2 staff who were polite.||2) The allotted rooms 220 & 222 facing back site are small and just fine for a couple of a day or two stay & not more. ||3) There is no room service and Food restaurant in this hotel after 06. Even one has to get the toiletry items or towel from Reception if required. Even there are no Glasses in the room for drinking water and one has to get it from Bar next to reception if required. ||4) All days Breakfast limited items are exactly same and placed at same location in breakfast room with absolutely no change. ||5) Aircondition works on cooling mode only and not in heating mode. On request that room is cool on setting at 30 degree C in heating mode, it was informed that please switch off the A/c as no provision of heating mode though lobby was on heating mode. ||6) On demanding additional blanket/ heater in cold night, it was first stated by reception that it would be on chargeable basis but on argument same were provided in Room 222. Using a smallest heater in a fully A/C hotel of repute brand Holiday Inn is a real blot on its brand value never seen in any of trips in world, even small country. ||7) The room 222 was horrible as from day one it was visualised that there is a foul smell in WC and exhaust was always on. On lodging the complaint on one day after returning to room (housekeeping cleaned the room in day time) it was again attended by spraying. However, even after not using WC, the same smell emerged and again spray was done. However, finding no improvement even by staff, our room was changed to 211 on same floor. It seems there was inherent defect in room but same was pushed to us as all payment was in advance paid by our Travel agent. ||8) One evening there was no water in WC. On enquiry it was told that there is technical fault which will be restored in 20 minutes. It took more than an hour and the rusty brown water was found flowing through Taps. ||9) Finally we curtailed our stay one night for both rooms and shifted to another hotel but no refund was made though informed 2 days in advance. ||This is a real experIenced shared here to make the Management of Holiday Inn Express to take corrective action as Hospitality Industry demand Quality Service and can’t be ignored for minor gains under the shelter of brand name/ business / boutique hotel. The two couple stayed are Highly placed Government of India Officials having experience of world over travel. Travellers may please note our experIence to decide. ||All the Best||Dr. Alok Garg/ New...

The staff is rude, unpolite, irritable, and grumpy. There are also other reviews on here about Luka as he clearly needs to be fired. Mariam Bokuchava is arrogant, too. At most hotels, the management would weed out and remove these kind of people and be about building a better atmosphere. The front desk and management are more about having an ego, caring for their ego, and then caring about you. The front desk is annoyed about serving you the guest. It is as if you, the guests, are supposed to serve and please them and their ego. And it's not just the staff that has this problem. The General Manager doesn't take ownership of anything as she just wants to avoid things as caring is beneath her. General Manger Mariam Bokuchava runs away from problems acting like she can ignore you as if this is ok. Really, pathetic! Low Class person that doesn't deserve her job as she fails to live up to her role, she fails to live up to her position just as much as her staff doesn't live up to their roles, duties, and responsibilities. After so many complaints about Luka, the general manager herself needs to finally be held responsible and fired herself since she keeps Luka around despite knowing hotel guests are consistently and rightfully having to complain about Luka. Luka should finally grow up as his lousy, obnoxious, immature behavior is awful as he is overdue for termination: Luka deserves to be fired. Really, the only question more important than why is Luka still there, is why is Mariam a general manager when she allows this to keep going as now it should be about firing Mariam as well as Luka. Since Mariam runs away from being a manager, then step down and let a much more capable person handle the position as Mariam is a very weak person. Forget about Mariam training and discipling Luka because after seeing all these other bad reviews on here about the lack of hospitality and rudeness, Mariam herself needs to go. Luka didn't get fired, Mariam then needs to be fired herself too. Holiday Inn should replace both these incompetent people immediately because of inexcusable and unacceptable behavior that is tolerated and overlooked over...

I recently stayed at the Holiday Inn Express, Tbilisi, Avlabari, and wanted to share my experience. Firstly, I must commend the hotel for its well-maintained property and the cleanliness of the rooms, although they are on the smaller side. However, the breakfast options are quite limited and remain the same daily, which might not appeal to guests staying for more than two days.

Upon my arrival, I was given a room that, to my surprise, included a connecting door to another room, which was part of my booking according to the reception. However, an incident occurred where the latch of the connecting room's main door was broken at night by someone attempting to enter, presumably hotel staff arranging for another guest.

The following morning, I was approached by a staff member who accused me of unauthorized use of the connecting room. Despite explaining that I had received confirmation to use the room from the reception over the phone, there seemed to be a communication mishap, as she insisted she was the only English-speaking staff member at the reception and had not given such permission.

To resolve the misunderstanding amicably, I agreed to vacate the connecting room and awaited further instructions regarding any compensation. Interestingly, despite several encounters with the staff member over my remaining stay, the issue was never brought up again. It appears there was a recognition of an oversight on the hotel's part regarding the management of the connecting room, leading to a silent withdrawal of the complaint.

While my overall stay was satisfactory, this incident highlighted a need for better communication and management within the hotel staff, particularly in ensuring that room allocations and permissions are clearly communicated and documented to avoid such misunderstandings in the future. Prospective guests should be mindful of their interactions, especially regarding room specifications and permissions, to ensure a smooth and enjoyable stay.

Kudos to receptionist Georgy for his kind hospitality and...