Noma Hotel — Hotel in Athens

The Room and location was excellent.

I’ve travelled often to Athens and rarely have I felt so helpless and frustrated upon arrival.

My mother booked and paid for my stay at Noma Hotel Athens through Booking.com - listing me clearly as the primary guest, including my cousin, all confirmed, all prepaid. I arrived, prepared with passport ID, documentation and a card to offer if there would be any minibar or extra charges. Yet I was told I had to pay again. No clarity. No flexibility.

They cited Greek law about presenting the original card — but this was never stated anywhere during booking. This was the 5th stay in Greece for this holiday season, and I had not encountered this elsewhere. Staff hung up on my mother when she tried to resolve it. Time difference was used as an excuse. No business hours listed on their booking.com details. No proactive communication.

Additionally, they had all the details of my mother's card, and insisted the card was faulty and a refund could not be commenced. The details of the card were verified as correct, and payment had been received.

Booking.com stepped in, immediately that same eveining after my mother contacted them, and confirmed the hotel stated, “they could’ve made an exception if they’d been informed”. They were informed — my name was on the booking. So, what was the point of payment confirmation and nomination of guests names? This was done in April, I arrived late July – the payment had been processed and no issue was raised or sent in any of their communications. Additionally, they claimed, to booking.com, that they had begun the refund process, when clearly, they had not, until the following day and the card miraculously worked! Yet on the evening of check-in my mother's card was “not working”. It felt like they were inventing barriers to double-charge.

This wasn’t about law. It was about poor service, lack of empathy, and dodging accountability. I ended up paying again — wasting money and emotional energy. My mother was quick thinking to contact booking.com immediately and was refunded, but the transaction fees were not covered in that refund.

For anyone booking for a loved one or traveling solo, I urge caution with Noma Hotel. Their treatment of guests speaks louder than any star rating. Ensure the hotel has explicitly stated that the original booking credit card must be presented upon check-in, and that a contact number with clear operating hours is...

The hotel room and location were excellent. Value for money in Athens and for young travellers.||I booked a prepaid, non-refundable stay at Noma Hotel Athens via Booking.com for my daughter, clearly listing her as the guest. Upon arrival, she was denied the room unless she paid again with her credit card — even though the reservation had been settled well in advance through an international transaction. The booking was made in April and check in was end of July 2025. My daughter, requested a refund to the original card, and after several attempts made by the hotel staff, he informed her that a refund could not be processed because the card used was allegedly faulty or fraudulent. ||Hotel staff cited Greek law requiring presentation of the original booking credit card, yet this was never disclosed on their Booking.com profile or in the confirmation email. When I contacted them, he was rude, dismissive, and abruptly ended the call citing it was out of business hours — despite no business hours being listed for contact. ||Booking.com intervened as soon as I contacted them and I waited while they communicated with the hotel. They confirmed that the hotel stated “they could have made an exception if they were informed it was my daughter"- but the guest’s name, email and phone number, including also the details of the second guest, was provided at the time of booking, well in advance. This brings into question the credibility of the hotel’s statement regarding the legal requirement, especially when they simultaneously claim discretion is possible. They also informed the Booking.com consultant that they were processing my refund – however this refund was not documented that evening, but promptly the following day, after the discussion with Booking.com. ||Booking.com requested that the hotel update its listing to clearly state the requirement to present the original booking card upon check-in, or alternatively, outline acceptable substitutes and provide a contact number with defined business hours. ||The lack of transparency and professionalism created unnecessary stress during international travel. I strongly recommend Noma Hotel review their communication practices, update their Booking.com listing to reflect all legal and payment requirements, and treat guests with respect...

Shower wouldn't produce hot water unless it was left running for 10 minutes, the tray wasn't deep enough and the drainage was terrible so our bathroom inevitably stayed wet. The towels were very small.

All this would have been ok had the staff handled the situation. we were met with incompetence, indifference and denial. Having shown the staff the water situation they agreed with me that it was 'not right' but did nothing to really resolve the situation except to tell me they would sort it whilst we were out.

My wife went back to the room during the day to be told 'oh, the water here is tepid, this is how it is'. The hypocrisy was utterly disgraceful.

Aside the above, there were electrical units with no covers and exposed wires, albeit above doors, a room that despite looking modern was barely bigger than a travel lodge and not that better equipped.

The only positive was the bed was comfy.

Our check out experience was terrible. They have a local room tax which we paid on check in. The staff member called the person who checked us in because he didn't believe we had paid it. And lastly, he did nothing to remove the refuse sacks in the door way that all but blocked our exit meaning we had to step over them on steps down to the pavement outside with our suitcases. Incredibly poor service.

Don't let the photos fool you. This place is not...