Odos Oneiron Boutique Hotel Chania — Hotel in Municipality of Chania

I have visited with friends for one week between 6th September till 12th. ||We booked the triple room. This hotel is extremely poor and extremely expensive for what it offers. ||First of all, the room stunk of mould. ||There is no storage in the room. I wanted to hung some clothes in the waredrobe but it stunk of mould and there was no room in it as it was full of bedding. ||||The bathroom is poor and the shower unit leaks so everytime you have a shower the bathroom floods. ||||There is a small kitchenette and there is hardly any equipment and no kettle for making a tea/coffee. ||||The beds were extremely uncomfortable. My friends stayed on the double bed which was just about comfortable but the other two had the following problems: ||||-the single bed was extremely hard that the first night I slept on it I woke up with pain in my neck. ||||-the second night I attempted to use the sofa bed but the springs made an extremely loud noise that woke me up everytime I turned and woke my friends up. ||||There is also a wooden door separating one room to another and I could hear everything the other guests were saying or doing so there was no acoustic isolation between the two rooms. ||||At the time of booking they did not communicate that the rooms were cleaned only once every three days instead of every day which would be a standard service for a four star boutique hotel. ||||Staff is extremely stingy. I asked for an extra coffee at breakfast and they said I would get charged for it. ||||When I pointed out all of the above issues to the staff at reception but they did the minimum to rectify these problems. One of the staff member even came to try the beds upstairs and confessed that they were uncomfortable. He also smelled the waredrobe and agreed that it stunk. ||||They placed a douvet on top of the hard single bed which made the situation a little bit better but made me sweat at night. ||||When I asked for the rooms to be cleaned everyday they became all defensive and pointed out that there is a notice behind the door that tells you that the rooms are cleaned every three days…. They don’t tell you this at the time of booking. They did start cleaning the room everyday but could tell that it wasn’t done professionally and was done by themselves. ||||I asked for some money compensation and they said I would only get €300 back only if I left the hotel and went to another one. We paid a LOT of money to stay in that rubbish hotel. ||||Extremely unhappy, they steal money from people as we were extremely uncomfortable for the whole week. I wouldn’t normally leave a negative review but this was extremely appalling and I really feel...

There was no shuttle service, as advertised. When we requested it before leaving home we were just emailed a number of a taxi.||We arrived to a closed hotel with our suitcases. Eventually a man arrived and said we have to stay in another hotel for the night as Odos Oneiron had plumbing problems. The next day we got into our room to find the Private Balcony did not exist, there was no Reception, the advertised Jazz Club was closed, there was no bar or lounge area, the aircon did not work initially (my husband managed to get it working in the end), that evening we realised we had no hot water which was rectified the next morning when a member of staff realised they had forgotten to turn it on at the mains board. At time of booking we had requested a shower, as my husband has a bad back and cannot use a bath. The owner confirmed this would be the case. However, our bathroom only had a free standing bath and hand held shower attachment for hair washing purposes.||Worst of all was the Bed - we had never seen a smaller double bed. The mattress was so hard, it was like sleeping on a brick and completely unsuitable for someone with back problems!||Eventually the owner agreed to meet us at the property. He seemed a reasonable man and said because he didn't want our holiday spoilt he would refund our money, as he would have no difficulty in reletting the room. Because we believed him we moved out and booked another hotel. We had arranged to meet him the next day when he was supposed to give us our refund. He did not turn up and subsequently ignored all our phone calls, texts and messages. We never heard from him again.||We went back to the property to find he had relet our room. ||So this unscrupulous man got paid twice for the same...

Our family of 4 (our teenage daughters are 15 and 17 years old) loved our stay here. We were right in the middle of the city action, as you walk out the front doors that is where all the restaurants, bars, shopping, and action takes place. The room was like a large condo instead of just a normal hotel room and we even had a full kitchen and three air conditioners that made it very comfortable. The reason I am writing this review is because the staff went above and beyond to help us. They served us breakfast as they cleaned the room since we were four hours early on our check-in. I feel like they gave us extra food and then they even let us view the room before we made our final decision to book it. They gave us their own personal beach towels as we headed to a nearby beach off property. They gave us complimentary dessert as we checked out and had lunch there because the food was excellent. It was just what we were looking for, as we wanted to be in the Chania city life. Be aware that you are in the city and the nightlife goes on into the evening but that is what we wanted. One final note, two doors down you can do your laundry with washers and dryers for just dollars and cents, which we did. This was one of our best nights stay on the trip, mainly because the city life was fun and the staff at this hotel made us feel very...