Egnatia Palace | Aegeon Hotels Group — Hotel in Municipality of Thessaloniki

4.5 stars but am rounding up!||Staff is very communicative and accommodating- I asked for a late check-in (close to midnight) and they replied to my email quickly||Antonis was the staff checking me and was very personable - I forgot the names of additional staff but everyone was great! Whether it was accommodating when I asked for a bucket of ice to checking out- 5/5 staff was awesome||Shower can be a little cramped but overall was OK||I love their additional perks too- a complimentary 10min massage coupon is available to you during your stay at the spa- it was so great that I made an individual booking a couple days later during our stay!||The breakfast was delicious- the pancakes to local honey and Honeycomb, to their deli meats, fruits and Nespresso machines...so much variety and our tummies were happy too ||Nearby transit lines (airport line was about 1 or 2 walking blocks away) and walking distance to many shops (i.e. picking up water or snacks) and restaurants ||I highly recommend to stay here if you're visiting Thessaloniki||Thank you again for such a...

Rooms are small, but typical for European hotels. Breakfast was very good. I have stayed in this hotel twice in the past week—2 different rooms. If you’re American, and used to ac, this may be a difficult place for you. The first night, the room never really got cool even though the thermostat was set to much cooler. It was difficult to sleep. Others in our group complained their room was hot also. Yesterday, we stayed in another city in Greece, and the hotel was great. Temperature in the rooms was very comfortable for us and we rested well. Today, we returned to the Egnatia Palace after having been sightseeing all day in 91° heat. Our ac unit has been running now for nearly 3 hours and it is still 82° in here. Some in our group even went back outside because it felt cooler outside than in their rooms. So it has been very difficult to...

This was not the experience I was expecting. Parking is a significant issue for anyone staying here. The air conditioner in our room was malfunctioning from the moment we walked in. After setting it, it would randomly power off after a few hours, requiring the hotel manager to reset its breaker multiple times. The only solution offered was a different room, but that room had an incredibly noisy air conditioner. The rooms themselves are old and poorly maintained, with a cramped and damaged washroom. Despite our attempts to resolve the problem, none of the solutions provided were acceptable. Since we booked through Expedia, we're now facing difficulty determining who is responsible for an...