Kastro Oia Houses — Hotel in Municipality of Thira

First, the place is beautifully located and probably a traditional Cycladic architecture too, so a nice local touch. ||||However, we experienced terrible service like other reviewers before us. We should have listened to the warnings. I think management simply does not like hosting people.||||When we arrived, we had to wait a very long time at the pickup point. The room was reasonably clean but with dirty cutlery in the sink, dried toothpaste in the bathroom glass, and an odor. Then we discovered that the hot tub was not working (with different explanations every day, one day a Government coronavirus law, the next day pipes in the sea). ||||We were frustrated. I had purchased this accommodation at a price that was similar to other places with an individual pool (ie, quite expensive). No proposal for compensation, not even a public pool nearby. "You would have to pay 600€ for this." We nevertheless accepted this situation with a smile, thinking that this was a difficult year for hotels and that staff would do their best to make this stay a relaxing and enjoyable experience.||||But that did not happen.|| ||The next day the A/C broke down (they fixed it when we told them). Then we asked for airport transfer and... got a Post-It note with a phone number, 'you have to call and organize yourself' - we decided otherwise since prices ‘could not be guaranteed and maybe the driver will ask you for more’ (!). On our last evening we asked for 30 minutes grace period on checkout time. No way, at exactly 10:02, we were physically threatened by the young manager yelling at us and throwing us out while passers-by stared in shock. ||||So 2 stars for the house and locatiom. But go spend your money elsewhere if you want to build memories. I have no doubt the spoiled-child twentysomething that pretends to run the place will answer with denial and personal attacks like he did with other reviewers.||||You've been warned, people: psycho service changed our into a bad...

For the start, Hotel has to provide guests a porter to help with a luggage which wasn’t done for us. We had to carry our luggage ourselves all the way up until some guy from the restaurant felt sorry for us and offered to call them and explain them in Greek (because they basically don’t speak English which is ridiculous since there are so many Americans and Europeans), then a bell boy dropped heavy luggage on my toe (of course unintentionally) but I never got any apologize from the hostess or at least anything similar to it. In 5 days my big toe nail simply fell off because it was damaged. Hotel as courtesy provides you rotten fruits on arrival - very romantic. We booked a room with jacuzzi and intended to use it, but it was ice-cold, we asked 3 times to fix it and heat it up, so 3 times staff came to us but no one did anything. When finally we asked for the manager no one showed up. However in the morning they did, without even trying to make amends. They lied in our faces that jacuzzi was warm enough and that we caused noise by closing the doors at the terrace, which is absolutely ridiculous, there is a wind draft because it’s the top of the hill, besides I am in my room and have a right to close the door as I want it. As a cherry on a top, that’s the worst breakfast which I had in Greece, paper sausages (and don’t expect they will ask if you’re vegetarian or lactose intolerant, they simply bring same to all the clients without caring if they can eat it or not) and some really basic stuff. Our romantic vacation in Santorini was completely ruined thanks to Kastro Oia Houses. Rude and unprofessional staff, poor English so you won’t be listened and understood, services for which we paint were not available, very bad breakfast like in cheap bistro and on top of that crowds of people almost at your terrace, which is not the fault of the Hotel of course but still doesn’t give you the...

For the start, Hotel has to provide guests a porter to help with a luggage which wasn’t done for us. We had to carry our luggage ourselves all the way up until some guy from the restaurant felt sorry for us and offered to call them and explain them in Greek (because they basically don’t speak English which is ridiculous since there are so many Americans and Europeans), then a bell boy dropped heavy luggage on my toe (of course unintentionally) but I never got any apologize from the hostess or at least anything similar to it. In 5 days my big toe nail simply fell off because it was damaged. Hotel as courtesy provides you rotten fruits on arrival - very romantic. We booked a room with jacuzzi and intended to use it, but it was ice-cold, we asked 3 times to fix it and heat it up, so 3 times staff came to us but no one did anything. When finally we asked for the manager no one showed up. However in the morning they did, without even trying to make amends. They lied in our faces that jacuzzi was warm enough and that we caused noise by closing the doors at the terrace, which is absolutely ridiculous, there is a wind draft because it’s the top of the hill, besides I am in my room and have a right to close the door as I want it. As a cherry on a top, that’s the worst breakfast which I had in Greece, paper sausages (and don’t expect they will ask if you’re vegetarian or lactose intolerant, they simply bring same to all the clients without caring if they can eat it or not) and some really basic stuff. Our romantic vacation in Santorini was completely ruined thanks to Kastro Oia Suits. Rude and unprofessional staff, poor English so you won’t be listened and understood, services for which we paint were not available, very bad breakfast like in cheap bistro and on top of that crowds of people almost at your terrace, which is not the fault of the Hotel of course but still doesn’t give you the...