LOFT Astoria — Hotel in Budapest

Not usually one to moan or write bad reviews but wanted to make people aware so they weren’t as let down as we were.

Very disappointed. Nothing like photos. Check in process very complicated (have to email them your passport & card details to get code to enter building as no reception). Entrance way looks extremely dodgy, with broken glass door and mirror. Room was very dirty, stained furniture, broken cupboards, broken blinds, dirty bedding, air conditioning didn’t work, windows not sound proof at all so kept awake by traffic, only get 1 key card so if you decided to go out separately you both wouldn’t be able to get back in. Didn’t get a single clean/towel change for the 4 nights we were here and one of the beds wasn’t even made up when we arrived, had to email them to get someone to come and put bedding on it, to then we walked in on by the maid at 5pm who just waltzed in, put the bedding on and walked out slamming the door. The shower does not drain water and leaves a pool, which you are given a mop and bucket and expected to clean the water yourself. Kitchen appliances OK but stove was dirty, dishwasher had no tablets to use and a nespresso coffee machine with no coffee pods provided. Emailed to ask if we could extend our checkout time or store our bags somewhere as we have to be out by 10am but our flight isn’t until 8pm, but had no response.

Real real shame as we were so excited to come to this apartment as it looks beautiful on the photos (furniture and bedding completely different from photos). The space has such potential but has been a real let down as it just seems like nobody cares about the property.

Would’ve given a 0 out of 5 but here are the positives: the room is a good size and it is a good location. smart TV so can login to netflix/youtube etc. main bedroom mattress fairly comfy. walls seem to be pretty soundproof as can’t hear...

The room was barely lit. Even with all the lights on it was like a dungeon. If you open the drapes you're looking out into the steel beam stairs. It looked like the prisons you see on TV. Nothing like what we saw on Booking.com. Then there was the issue with the mold growing on the shower wall, when I wiped it with a towel the mold come off which tells me it has not been properly cleaned in a long time. My wife was completely disgusted. And there was so much water damage to the wall next to the front door, the material was crumbling off the wall. NOTHING like we were "sold" fromBooking.com. I feel ripped off and lied to. When I called and explained all of this and that we wanted to change rooms, we were told we could not. Then after using the towels to clean the mold we asked for new towels. We were told room cleaning was only every 4 FOUR days! REALLY??? We were told Loft Astoria was NOT a hotel, but a long term Apt rental. WELL, that is not what Booking.com's website told us. Especially since we only searched for "hotels". And to make matters worse, there was a different homeless person sleeping on the couch in the lobby each night. I'm a long time Expedia user/member. My wife uses Booking.com. Since she did the initial search we went with Booking.com. Big mistake. We were misled, and the property completely mispresented itself...and of course I have plenty of pics to share. The photos of the property are misleading, and the photos are fake. In the US we call this theft...

The one star is just for the convenient location of the place but I would advise spending a little bit more for better accommodation. Yes the place seems aesthetically pleasing but there were issues with cleanliness and noise that we were willing to overlook or bring up privately (stains on bath mat, dirty kitchen, razor head and mess from last guests). The main problem is with staff (who were smoking in the courtyard area) going through our personal belongings when we weren’t in!!! We would come back to all our bags open, with every zip undone and recklessly searched through. Belongings were not how we left it and they were clearly scavenging for money. It’s one thing to not do your job properly (which is just to replace the towels and clean) and another thing to attempt to steal from your guests. Every night we had to barricade our doors to make sure nobody would come in uninvited, which is a ridiculous thing to do on holiday but we clearly couldn’t trust the people who had access to our room. Either way, I’ve had to give this public review to raise awareness so that this hopefully won’t happen again and I would seriously consider a change in staff. We also wanted a kitchen to save money and cook some meals at the apartment, however wasn’t fully equipped. It lacked basic kitchen equipment like cutting board, frying pan, turner, etc. Wouldn’t recommend this place.

At least you get a...