Hotel Vera — Hotel in Reykjavik

This is not a hotel. There is no staff on site there is no front desk and nowhere to check your luggage. There are keypads on the doors that are very sensitive and when you get locked out the response is to wait a few minutes and it will reset. You have to enter through a restaurant to access the elevator. There is a flat screen TV as the description says but there are only streaming services. We woke up without power and finally reached someone who walked me through a number of steps to troubleshoot including finding a breaker box in a storage room and shutting off power to one breaker at a time across the entire floor to no avail. We waited nearly 2 hours untll someone came to fix the problem so our day was messed up, we had to change our plans and they were not amenable to giving us a couple of extra hours to check out to make up for the time we were without power. The bad experience started with a message that we received shortly after our payment went through and we could no longer cancel telling us that there was no towel or cleaning service for our 6 night stay unless we paid €19 per day for the service. If we had known this before our payment was processed we would have cancelled. I believe this was timed by them and thus consider...

This is not a hotel. There is no staff on site there is no front desk and nowhere to check your luggage. There are keypads on the doors that are very sensitive and when you get locked out the response is to wait a few minutes and it will reset. You have to enter through a restaurant to access the elevator. There is a flat screen TV as the description says but there are only streaming services. We woke up without power and finally reached someone who walked me through a number of steps to troubleshoot including finding a breaker box in a storage room and shutting off power to one breaker at a time across the entire floor to no avail. We waited nearly 2 hours untll someone came to fix the problem so our day was messed up, we had to change our plans and they were not amenable to giving us a couple of extra hours to check out to make up for the time we were without power. The bad experience started with a message that we received shortly after our payment went through and we could no longer cancel telling us that there was no towel or cleaning service for our 6 night stay unless we paid €19 per day for the service. If we had known this before our payment was processed we would have cancelled. I believe this was timed by them and thus consider...

This was an absolutely bizarre experience I never want to relive. When we arrived, the outside keypad wasn’t working so we had to call the customer service number and get in through a closed restaurant. When we got upstairs, a man walked out of our room… we opened the door and there was a woman smoking cigarettes IN our room. We called the customer service number and had to ask them to leave ourselves as there are no employees in this “hotel.” They took off, and it became apparent they had entered through the balcony because the doors are difficult to lock. The customer service number gave us a new room, and that balcony was difficult to lock as well. There is definitely a massive security issue with squatters here. Truthfully I didn’t want to stay, but we had already paid. The keypads are borderline nonfunctional and they changed the code to our room 3 hours into our stay without notice, so we were hard locked out and had to call customer service again. I probably called them 12 times in the 1 night we stayed here. In order for this concept of no staff to work they need to atleast have keypads that work. The room itself was fine, but the bed sheets had hair on them. Please do yourself a favor and book literally...