Garden Hotel — Hotel in Mumbai

Stayed here with my family for 2 days when we visited south Mumbai.|Rate: 5k per night.|Pros:|Staying here made me appreciate:|1. How grateful I am to be still alive|2. How valuable the services that each service provider has done for us in the past stays at various locations and properties were.|Cons: I can list n number of this|1. Rude attitude of the receptionist|(Promised us that we would be given an early check-in before booking, and when we reached Mumbai from Cochin he said they couldn’t; took 30 mins to give access to wifi- had to call twice and wait and then later he said ‘Ma’am I’m in the middle of a work as I have to create an Id separately for the room, it will take time’ and finally at least gave the access to the common wifi there)|2. Tedious check-in process|3. Took around 45 minutes to 1 hour to get an iron box when we requested for one.|4. On the second day of our stay, we literally had a ‘blast’! The AC caught fire! See images!! We went to explore the city at around 9:30 am after having breakfast and came back at 11:45 pm to this view!!!|After the incident:|1. They did not even apologise and above that, 3 of their receptionists tried to put the BLAME ON US. Asked us :|-why did you not give the room keys at the reception while going out? (They had not even mentioned any such thing when we checked in)|-Why did you not turn off the AC? (In reality, in hotels the power would go off when you pull off the key/card from the wall slot and lock the room. NB: they also did not mention that in their hotel ac didn’t go off when we checked in)|- Accused us that the AC was in super low temp(in reality it was 25 degrees) and the TV was on (in reality: was off, it was in standby mode)|2. Some of the staff were at least considerate to us after the incident happened; they cleaned 2 of our bags which were covered up with black ash.|3. They made another room ready by the time we reached back to the hotel that night.|4. We had to clean all our stuff for the next 3 hours: electronics including laptop and other valuables, had to dump a few clothes, socks, accessories and other personal belongings as they cannot be restored. Had to pack all the other belongings which were covered in black ash back home.|Left Mumbai with a heavy heart- but still, Super grateful that the incident did not happen later that night when we were sleeping.|I hope nobody goes through such an...

left India with a heavy heart. I had such a spiritual experience but had to leave with only a memory of the gift that my husband had given me.

I was sick and fingers were swollen so I left my 2 rings on the bedside pedestal. I had not put them back on as my fingers swollen and knew that no one would come in to clean the room before

We where leaving to Dehli and was coming back to the same hotel after 5 days. When I notice that I didnt have the rings I had asked the hotel manger to please check the room or let me go up and search the room. He said that someone had already checked in. I was convinced that it had fallen down or it was taken from the room. The Manger that was there called the staff and asked them casually. No one was searched or questioned. He kept saying to me that no one will steal. I had requested to see the camera footage of who entered the room and was told that the technician was not there. To date i still dont have feedback or heard if the cameras are working. When a family member asked to speak to the hotel owner she was told that we must go to the police. He knew that we had a flight to Dehli and would not be able to go to the police and then make it to the airport on time.

I would like the owner of the hotel to advise if this is acceptable. Bathroom needs lots of attention. Rooms have dampness. Linen...

This hotel is situated at Colaba at a 10 mins walking distance from The Gateway of India by the sea shore. The location of the hotel is very nice with the adjacent market area. The room was luxury with an elegant look and all the furniture was well maintained. The washroom was nicely decorated with a red marvel floor and a nice bathtub. The bed was comfortable as well. However, there was a hole on the ceiling of the washroom. The main problem that I have faced there is extreme smell of smoking both in the room and more intensely in the reception which they are careless about. Also, the intense smell of ittar coupled with the smoking smell created a bad air around every corner of the hotel. In the night time, the hotel was too much noisy and there was a problem with noise from the roadside cat fighting as well which was too much uncomfortable! They organise the breakfast in an adjacent hotel where the food variety is not good. The food items were too much oily and the cut fruits were not fresh as well. However, this hotel seems to be very popüler among the foreigners for whom the hotel of course has special attention. The staff members are soft and warm in their behaviour and...