The hotel's excellent location is overshadowed by serious issues with cleanliness, amenities, and safety. The hotel staff is rude and unhelpful, and they even charge for basic necessities like water.
The original room assigned to us had a bathroom that was uncomfortably located next to the kitchen, with a see-through ventilator that compromised privacy (i.e. one from hotel kitchen can clearly see what’s going on in bathroom). When we complained and requested a different room, the manager was dismissive and unprofessional, offering flimsy justifications for the problematic bathroom.
While we were eventually given a different room, it too had safety issues, including a one more door which was locked other side and could not be opened from the inside (i.e. someone may enter in the room from that door).
Overall, the hotel is in a deplorable condition and poses a significant safety risk,...
Read moreWe visited, mumbai for kgafesr and took a qudra occupancy room this January 2024. We were expecting nothing much as last time we had stayed in same location at Bentleys last time nearby and after a hard dayz work at festival we cudnt get a decent sleep as beds at Bentley were really hard. We were pleasantly surprised with our experience at Hotel golden, the room was clean, the beds really comfortable, the bathroom clean and staff was like family. They didnt have much cutlery to offer, but were keen all the time to service and bring in chai, omelette, shikanji. Will...
Read moreI guess there should be a check on the information provided by the hotels, coz for me it was a total surprise. I booked online seeing the pictures and everything but when i reached here it turned out to be a disaster, firstly wrong name, when i enter the lobby i see drunk men sleeping in the lobby and no lift and the behaviour of the people was the worst. I did not even chek the rooms because i had to stay with family and surely I wouldn’t recommend this...
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