Iceman Room's Centrale — Hotel in Bolzano - Bozen

I had booked a single room because I wanted to go walking up in Ritten for a long weekend and thought an apartment in the centre would work well. Checkin was at 3pm which is really late when you fly in from overseas. The confirmation email (from an unnamed but famous website) showed a very different, bigger, cleaner room than the dreadful room seven l walked into. What l walked into was probably the dirtiest, filthiest, tiniest room I've never seen. Everything was awful except the shower water pressure which was good. The main entrance hallway walls were dirty, lift had no light and the lift did not work, my room had no wardrobe, had filthy walls with a hole on one wall above the bed, no tv, no fridge, Wi-Fi did not work, ceiling wall had water stains that had been painted over to cover the damp, dirty bed sheets with food/crumbs under the pillow, broken curtains, no a/c, no breakfast. The 2nd floor hallway lights didn't work nor did the hallway light switches. It was pitched black up there so quite dangerous so had to use my mobile light. Am sure this is against any EU Health & Safety laws. I sent a message to Fink Residence reception who seemed to run this place from a nearby street but was my nessage was ignored. So I quickly showered, closed the window and fled. Booked into another much nicer hotel for a mere €10 a night extra which was spotless and breakfast was included. But to pay €142 for two nights at Iceman is disgraceful. It's not even worth €15 a night. Surely there must be some benchmark that makes sure a certain standard of room is expected when one pays over a certain amount. It was utterly disgusting and obviously l do not recommend...

Probably the closest you can spend your night to frozen Fritz (Ötzi) in town! The rooms are very centrally located just a few blocks from Waltherplatz and next door to the famous ice mummy - that's for the positives. The rest has been sheer disappointment! To put it into money terms: €80 I paid is ways too much, €40-50 would have been appropriate. I was aware that the place is basic, but it could be better maintained. May be other rooms are nicer, mine wasn't. The room next door looked more like a room in terms of layout, mine was more a "tube". Cleanliness was o.k., the double bed was obviously not the original, as it was turned 90 degrees (I assume as the bedside lamps were bolted to the other wall...). The most annoying fact was, that the sun visors were broken and could not be pulled up to stay. I had to find a workaround in order to tie it on top... home improvement in a room for a night. Blinds closed I would have turned claustrophobic in my "tube" although I am generally rather relaxed in that respect... There is no real furnishing other than the bed, there is only a very basic rack for clothes with two plastic hangers, one chair and the beside tables spread in the tube as they did not fit next to the bed any longer... Arriving I had to carry my belongings three floors over a tiny and partly broken staircase, the elevator was out of order. Check-out time was very early, already at 10:30! This was reinforced by a rough knock on the door already at 10:15! Will return only if there is no...

I start by saying the only reason we stayed here is because our train was canceled due to a strike.

The reception is in completely different building, so you have to drug your suitcases on the cobblestone there and back.

The entrance was inside of the clothing store, which is extremely bizarre and hard to find, the elevator was full of clothing racks, so you can’t go in there.

We didn’t have any toilet paper. Our door was clear and there’s light motion sensor in the hallway, so every time someone is passing through our whole room would light up. The walls are paper thin and you can hear absolutely everything. The bed was uncomfortable, blankets were tiny and there’s no WiFi.

It was definitely my fault, I forgot my passport at the reception. But any normal person would hand me a passport back after check in, this receptionist just left it on her table and failed to let me know she has it, even though we called her about WiFi, she could have told me “hey, we have your passport”, but, of course, they could care less.

After I realized I lost it, I was already in the different city. They refused to ship it back to me and told me I had to hire a courier to pick it up, which proved to be extremely difficult, because all shipping offices in Bolzano wouldn’t pick up the phone.

I know it’s the cheapest place, but believe me it’s still not worth it, and, definitely, don’t be an idiot like me and make sure you got your...