Palazzo De Cupis — Hotel in Rome

We really enjoyed our stay at Palazzo de Cupis Suites and would happily recommend it, though a few minor adjustments would make it a five-star experience. The location couldn’t have been more convenient, perfectly situated for walking to most of the city’s major sites, and the view of Piazza Navona from our room was incredible. Despite being right in the middle of everything, the room itself was comfortable and quiet, making it easy to relax after a day of exploring. Piazza Navona quickly became one of our favorite spots in the city: spacious and full of life, with Bernini’s fountain at the center, yet never feeling overcrowded. Having taxi stands at either end of the piazza was also very convenient. The staff were friendly and knowledgeable, and the complimentary bottle of prosecco on arrival was a thoughtful touch that made us feel welcome.

That said, there are a few areas where the property could improve. The key card and entry system was buggy, on one occasion we were stuck inside and had to force the large doors open to get out. The included breakfast also fell short. With only three suites, this feels like a missed opportunity: either step it up or skip it entirely. Coffee from a pod machine and a handful of basic items simply don’t measure up when incredible espresso and fresh pastries are available around every corner. Even a simple upgrade, a proper espresso and a pastry from a nearby bakery with some fresh fruit, would transform the experience. Similarly, the minibar fridge in the room was never restocked, and it would have been a nice touch to have a cold bottle of water waiting each day.

These are relatively small adjustments, but at this price point, and given the intimate size of the property, they feel both manageable and worthwhile. Other boutique accommodations we stayed at during our trip delivered a touch of “wow” in this area, and I think Palazzo de Cupis could benefit from doing the same.

Overall, though, we loved the location, the comfort, and...

Palazzo de Cupis is an exceptional choice for staying in Rome. We were fortunate to book for six nights and we enjoyed an unparalled view of Piazza Navona from the Deluxe suite’s Juliet balcony. It was fun to enjoy our wine and people watch while perched above the piazza, but we were also able to enjoy the solitude and Bernini’s fountains in the early morning and late evening without the crowds. This perfect location is also in walking distance to almost every sight in the eternal city, but there’s a taxi stand a few steps away from the room.||Of course, our highest ranking must be given to the tip top service that we received from Andrea. He greeted us every morning with a smile and he was knowledgeable about everything we needed, from suggesting an amazing laundromat, bookstore and restaurants.||I highly recommend the Deluxe Suite with balcony over the Deluxe room with balcony (which we stayed in on our last night). Not only is the suite more spacious, but it has no internal steps while the deluxe room has steps to the bathroom and onto its balcony making it a little tricky to navigate at night.||Other amenities which we greatly appreciated include a continental breakfast delivered to your room at your selected time and the minibar with complimentary soft drinks and water. The soundproofed doors provided a very quiet room.||The restaurants that the Palazzo recommended that we enjoyed the most were Il Corallo and La Place del Palate. Both restaurants were a few minutes’ walk away from our room. I would also highly recommend the full service and reasonably priced LAVANDERIA White Cloud Laundrette; we dropped off our laundry in the morning and picked it up at 3 pm. As they say, take twice the money and half the clothes when traveling!||Please reserve this wonderful gem in...

I really wanted to love this hotel - the view is unbeatable. However, for the expensive price I was disappointed in many things. 1. They said check in was by noon and besides that I needed to make an appointment - so I was really surprised when I came to check in at noon, my room was not ready until 3. The reason check in is before noon is it is not a hotel - it is like a room in an air b and b - they only have on-site service from 9-12. 2. The lack of service was a real problem when my air conditioner dripped into my room at night. There was no way to get help with it. When my key did not work I was lucky that I had asked for a second copy just in case. 3. For over $450 I would have expected basic amenities like soap and shampoo - but they were so tiny - like prison rations.

If the view is what you want, this place is great but the poor service (all by what's app) was much below what I would expect for the price.

In response to the "professional photoshoot" comment of the management - I specifically asked for a room with a view so that I could photograph my friend's engagement - so the response of the manager is...