The Royal Park Hotel Kyōto Umekōji — Hotel in Kyoto

[update after hotels comment]:

(1) No, you promised to send me email but I receive NO email including all trash and junk box until today. The email is using the same name as my check-in name that could not be wrong.

(2) The frontline staff ONLY told us the search of trash boxes. This was the only information we had from your frontline staff. And it was the POLICE who told us the hotel cannot reach out for the cleaning staff on the incident day, but not by the hotel staff. Not until we inquired again on the following evening your staff replied us that neither cleaning staff nor towel cleaning company had seen my earrings. No email was received.

(3) The hotel did not told us anything about the response of the cleaning staff and the check of CCTV. It is UNTIL my comment on Google you told me that the staff had actually SEEN my velvet bag. Wow what a SURPRISE!

(4) I DID NOT request you to check the room again. It was your staff, which I appreciated his courtesy, who say “if it can be found, the hotel will email you”.

Anyway, given your thrilling response, I truly believe that it was a haunted room :)

[Original comment:]

I stayed at this 4-star hotel in November 2024 and experienced something that has completely shattered my trust in their security and service. The trip was celebrating my wife’s birthday.

I left a pair of pearl earrings, which was my wife’s birthday gift, contained in a black velvet bag holding great sentimental value, on the desk in my room. When I returned, the bag containing them was gone, while everything else on the desk was untouched.

I immediately reported this to the staff, but their response was nothing short of disappointing. After a quick search, the staff said they rummaged through some trash and didn’t find my earrings. They didnt even bother to ask the cleaning staff, or check the CCTV or make any serious effort to investigate. For a hotel of this supposed standard, this lack of action and care is unacceptable. This incident was clearly theft within the hotel or serious negligence of the hotel staff, and their failure to address it properly shows a complete disregard for guest security. I wouldn’t recommend this hotel to anyone. If you care about your belongings or expect decent service,...

Strongly Not Recommended – A Disappointing 4-Star Hotel Experience I strongly advise against booking this hotel due to its poor service and subpar guest experience, which falls far below the standards expected of a 4-star establishment. Below are the key issues I encountered: 1. Uncomfortable Room Conditions The room had an extremely disruptive light green spotlight that remained on even when all other lights were turned off. This made it nearly impossible to sleep comfortably, as the glow was intrusive and clearly not designed with guest rest in mind. 2. Rude and Unwelcoming Check-Out Experience At check-out, the reception staff displayed a complete lack of hospitality. When politely requesting drinking water, they refused in an impolite and dismissive manner, making it clear that guests are no longer valued once their stay is over. 3. Unprofessional Check-In Process Upon arrival, the reception staff failed to charge the correct tax amount during check-in. Instead of resolving this internally, they inconvenienced us by asking us to return to the front desk to settle the payment—a clear lack of attention to detail and guest consideration. Final Verdict: This hotel fails to deliver on basic service standards, let alone the luxury expected of a 4-star property. From poor room design to unprofessional staff behavior and administrative errors, my experience was highly unsatisfactory. I would not recommend staying here and suggest exploring other options with...

Strongly Not Recommended – A Disappointing 4-Star Hotel Experience

I strongly advise against booking this hotel due to its poor service and subpar guest experience, which falls far below the standards expected of a 4-star establishment. Below are the key issues I encountered:

Uncomfortable Room Conditions The room had an extremely disruptive light green spotlight that remained on even when all other lights were turned off. This made it nearly impossible to sleep comfortably, as the glow was intrusive and clearly not designed with guest rest in mind.

Rude and Unwelcoming Check-Out Experience At check-out, the reception staff displayed a complete lack of hospitality. When politely requesting drinking water, they refused in an impolite and dismissive manner, making it clear that guests are no longer valued once their stay is over.

Unprofessional Check-In Process Upon arrival, the reception staff failed to charge the correct tax amount during check-in. Instead of resolving this internally, they inconvenienced us by asking us to return to the front desk to settle the payment—a clear lack of attention to detail and guest consideration.

Final Verdict: This hotel fails to deliver on basic service standards, let alone the luxury expected of a 4-star property. From poor room design to unprofessional staff behavior and administrative errors, my experience was highly unsatisfactory. I would not recommend staying here and suggest exploring other options with...