E&O Residences Kuala Lumpur — Hotel in Kuala Lumpur

Avoid this hotel at all costs.||Room Issues:||- The microwave's open button is broken, making it unusable.||- The pans are filthy and old, rendering them unusable due to hygiene concerns.||- The cups have coffee stains; we scrubbed them properly before using.||- The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'.||- There was no ironing board or iron, even after thoroughly checking all corners and cupboards.||- The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked.||- The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it.||- A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use.||- The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay.||- Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures).||Service Issues:||- The receptionist, Md Ali, was extremely rude and refused Apple Pay for a deposit that was not mentioned anywhere on the Hotels.com booking (300 RM). His colleague later explained it was because a refund couldn't be done for Apple Pay. However, there was no mention of a deposit required in the fully paid booking.||- Md Ali suggested I leave the hotel to find an ATM to withdraw cash, even though it was pouring rain, and I had a child with me. Only after I pointed out the heavy rain did his colleague tell him to check me in first.||- I made the payment for the tourist tax (RM 30) via debit card at the reception, and he insisted I write down my 16-digit debit card number on the receipt, to which I refused because no other hotel or merchant has ever asked me to do this. His reasoning that it is required to match the receipt and the card I used is ridiculous since I swiped it in front of him. The Trust debit card does not display numbers for a security reason.||- When I returned the next day with the deposit in cash, Md Ali asked, "Oh, so how much?" Is the deposit not fixed?||Due to the school holidays, I couldn't find another affordable room in the KL city center with a child and luggage in tow. With so many issues, I just gave up on the idea of informing hotel management; an issue or two is forgivable, but this many, is just blatant laziness and incompetence, a lack of interest in business honesty and responsibility.||Reading other reviews (which I should have done from the start instead of believing the good Google and hotels.com reviews) made me realize that requesting a refund to check out and find other accommodation would be pointless. I left a review on hotels.com via email after check in but there was no follow up. I didn't pursue the other matters due to a concern for safety for myself and my child after reading the other reviews about stolen items and burglaries at other units.||The only slightly good thing is the proximity to the Raja Chulan RapidKL station but beware of the homeless men sleeping/peeing publicly in the area. The only friendly face I saw in the whole stay was the maintenance guy who brought in the replacement dryer. Awful stay I wouldn't wish on anyone else and will stick to our other preferred apart'hotel near the Avenue K area instead.||Avoid this hotel...

cleanliness: 0 the overall room was really really dirty, and the bathroom had a musty smell from the mold which made my nose bleed by inhaling the air from inside and made me cough room: -1 we booked for a 3 night stay at E&O Residences at the room on 21st floor room number: 2112 we checked in around 7.15pm the living room airconditioning was working perfectly fine however the bedroom airconditioning was not working, called down to reception and they ushered the workers to come take a look, the service guys said it would work after an hour, went out for an hour and a half walk to come back to a non working air conditioning system... called down to reception to ask about other solutions, (it was already 11.30pm) they gave me two solutions:

1. workers to take a look again
2. switch rooms we decided to first view the rooms to see if the air conditioning is working, a worker took us to level 2 where the room is and we switched on the air conds and decided to wait for 30 minutes to see if it was working, so the worker was supposed to inform us but 50 minutes later there was no news about the room so i called back down to reception and then the worker only went to check, to no surprise the air cond was also not working and around 1am he came up to our original room and broke the news to us, so he said there was another room at 13a, we had already packed all our stuff expecting to move to the level 2 room however was asked to move to the level 13a room, but we were not informed and we asked to view the room for the air conditioning again however the workers attitude was really really bad and just stared at us and gave us an annoyed sigh and told us that we should just move to the level 13a room with no inspection beforehand and at first we wanted to just stay here but the attitude was really bad and service was just digustingly horrifyingly disrespectful and disgraceful so we just immediately left on the first night of not even fully staying for one night as it was already around 1am so after being disrespected by the service, we told the worker we wanted to check out immediately, so we went down to checkout and the reception's attitude was not the greatest either but we got what we needed which was our deposit and had requested a refund where we were told they would give me a two night refund (due to me wasting one night on the airconditioning being one night gone) on my debit card between 14 working business days and i was told that an email will be sent to me regarding this two night refund as something i can hold on to

this is not worth what i paid for at a rate of RM400.25 for the 1st night, RM380 for the 2nd night and RM376.70 for the 3rd night This E&O Residences has marketed itself as a "5 star" hotel however no true 5 star hotel would be this poor and for the price i would say you could book a different hotel at least they'd have cleaner rooms and working rooms and heck even better service, even an airbnb would be...

1. Apartment Size and Comfort Level The 1-bedroom apartment is huge and comfortable. One of the largest 1 bedroom apartment in whole of KL. The very wide balcony makes the apartment feel even larger. Well-equipped kitchenette and overall modern, chic decor of the apartment room. The large standalone bathtub is a very nice touch, very good for couple
2. Staff service attitude and promptness The frontdesk staff is friendly and always service with a smile. The concierge staff is also very obliging and helpful. Requesting a bucket of ice, booking a taxi, asking for assistance on recommendations of shopping and F&B are met with very prompt, sincere and obliging attention from the staff.
3. Location One of the best location if you want to be near Petronas Twin Tower & Bukit Bintang. The hotel lies in between, all within walking distance. Close proximity to the Raja Chulan Monorail is a huge bonus. Around 5 minute walk to the monorail station
4. Nearby Amenities There are convenient mart, numerous restaurants and cafe/bar around the property, making it very convenient for stayers to grab a sandwich, beer, chips or a full meal in the afternoon or evening or supper.
5. Property Security Many security officers at entrance and within the property. Makes the occupants feel will very protected and safe. The officers looked smart, alert and professional and but also very courteous to the occupants. Thumbs-Up.
6. Breakfast Breakfast is simple with little option (la carte set breakfast, a few choices only) I will rate it 5 as a serviced apartment, if the breakfast can be better.

A friendly advice to the Hotel Management

1. I see a lot of family with children stay here. They, especially the young children, are all usually very excited when morning arrives, to set forth their sightseeing journey, the breakfast is like a first stop of their journey and they will be very happy to start the day with a hearty breakfast. The hotel can consider charging a little me more to improve the breakfast option and variety. This will excite the stayers, especially with family, and food is one of the important aspect of their stay that makes them come back again. The hotel is blessed with great rooms, location, professional staff and brandname, And once you improve the food, your rating should really soar. For me, I am not a breakfast guy, I usually wake up much later, skipping breakfast and go straight for lunch. But on one of that morning, I went to the San Franciso Cafe, where the breakfast is served, to grab a coffee, I can feel the disappointment of the family travellers on the spartan variety of breakfast. The Cafe is small but trendy. Children like it so much, so improve the breakfast and the adults will truly rate this hotel very highly.

Overall: Truly Great Stay. Will definitely recommend to friends in Singapore and come back...