Pacific Express Hotel Chinatown — Hotel in Kuala Lumpur

Our recent stay at the hotel presented several areas for improvement. The staff, while committed, could benefit from additional hospitality training to enhance guest interactions. We noticed a distinct odor in the lobby area which was somewhat unpleasant. Additionally, the cleanliness of the hotel, particularly in areas such as the carpets and rooms, needs significant attention.||||The parking facility also requires better maintenance for safety and cleanliness. We found the room's hygiene standards lacking, with evident dirt and an overpowering smell. In terms of value for money, considering the room's condition and the cost, there seems to be a disparity.||||The hotel's location is commendable, situated in a convenient part of the city. However, it may not be the most accessible choice for guests with different abilities, as the absence of valet service can be a challenge.||||Our experience with the breakfast service was underwhelming due to the limited selection and quality of food offered. The room amenities were quite basic, lacking essentials like bedside tables, lamps, and a fridge. We also encountered issues with inconsistent water temperature in the shower.||||The housekeeping services appeared to need improvement, as evidenced by the condition of the bedsheets and the room's carpet. The soundproofing of the rooms could also be enhanced for a more peaceful stay.||||While the reception staff made an effort to be welcoming, there seemed to be a general lack of warmth and attentiveness from the overall staff. The request for a deposit without clear justification and the pre-charge on our card were also points of concern.||||Overall, while the hotel boasts an excellent location, the level of service and accommodation quality does not match the price. A stay at a more budget-friendly establishment might offer a more satisfactory experience. We hope this feedback is helpful for the hotel to make necessary...

DO YOURSELF A FAVOR AND CHOOSE ANOTHER HOTEL! I booked and paid a 7 nights 2 bedrooms stay through Booking. I chose the superior bedrooms and some other preferences such as "rooms next to each other - rooms with a window and natural light.." and I had to pay extra for these and I did. When we arrived to the hotel, the staff at first asked us to pay a certain daily "tax" knowing that I already paid everything INCLUDING taxes through Booking. Obviously I refused and I asked them to double check my booking and that everything is clear in there. Then when it came to handing us our rooms, they do it randomly without checking the preferences or the extra you've already paid, they give you whatever rooms they feel like. When we checked the rooms, one at first was okay and the other one had no window then we had to go again ask them to change it, they weren't happy about it but they did. When we went to the rooms, and checked them well we found the sheets STAINED and DIRTY, the carpet and the walls were disgusting for both rooms, we went down AGAIN to tell them that the sheets were dirty and that we'd like them to change it, they did but the new sheets were dirty AGAIN!! so we asked AGAIN for a change, the staff became irritated and didn't believe us so they sent the (i guess) person in charge to check with us. He checked the rooms and said that someone will come to change the sheets and that's when i expressed that I'm not satisfied in a very polite way and that I had paid extra for comfort.. you know what he said: "Where did you book and pay?" I told him that I did online through Booking and that i paid all the 7 nights already through booking and his answer was: "then you call the online people to help you. You should have paid us here." And from that point all the staff became very hostile to us, ignoring our Hellos and acting like they're doing us a favor by letting us stay in...

DO YOURSELF A FAVOR AND CHOOSE ANOTHER HOTEL!|I booked and paid a 7 nights 2 bedrooms stay through Booking. I chose the superior bedrooms and some other preferences such as "rooms next to each other - rooms with a window and natural light.." and I had to pay extra for these and I did. When we arrived to the hotel, the staff at first asked us to pay a certain daily "tax" knowing that I already paid everything INCLUDING taxes through Booking. Obviously I refused and I asked them to double check my booking and that everything is clear in there. Then when it came to handing us our rooms, they do it randomly without checking the preferences or the extra you've already paid, they give you whatever rooms they feel like. When we checked the rooms, one at first was okay and the other one had no window then we had to go again ask them to change it, they weren't happy about it but they did. When we went to the rooms, and checked them well we found the sheets STAINED and DIRTY, the carpet and the walls were disgusting for both rooms, we went down AGAIN to tell them that the sheets were dirty and that we'd like them to change it, they did but the new sheets were dirty AGAIN!! so we asked AGAIN for a change, the staff became irritated and didn't believe us so they sent the (i guess) person in charge to check with us. He checked the rooms and said that someone will come to change the sheets and that's when i expressed that I'm not satisfied in a very polite way and that I had paid extra for comfort.. you know what he said: "Where did you book and pay?" I told him that I did online through Booking and that i paid all the 7 nights already through booking and his answer was: "then you call the online people to help you. You should have paid us here." And from that point all the staff became very hostile to us, ignoring our Hellos and acting like they're doing us a favor by letting us stay in...